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398 Reviews of Audi Fletcher Jones - Service Center
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September 20, 2018
Exceeding Expectations - Delivering CE Customer Experience (CE) began with the 1st touch with my phone call to schedule the recall service appointment with Yamani. She did a terrific job de Customer Experience (CE) began with the 1st touch with my phone call to schedule the recall service appointment with Yamani. She did a terrific job detailing what would occur from my arrival through service completion: she offered several appointment schedule options, expected length of service time, name of service advisor, etc. Both check-in techs were welcoming, courteous, efficient, and immediately summoned my service advisor. The best 2-words to describe these 2-techs are ‘crisp’ and ‘sharp’: appropriately dressed, well spoken, direct eye contact, and committed to moving the process forward in a purposeful manner. My service advisor Frank Carmago is a gem - a ‘diamond in the rough’ representing your company. He has an intuitive feel for immediately grasping the customer dynamic and tailoring-delivering the CE to address that dynamic. He very efficiently addressed my time constraint - getting on the road to the Dodgers game in-time, and also emailed the service docs to save additional time. He basically exceeded my expectations to the point of “why would i ever think of going anywhere else??” Don’t lose this guy - and provide him with a more expansive role where he can be even more effective: CE Manager. He’ll address and manage your entire CE Delivery. I work for Amazon Robotics where the premise is: the smartest person in the room is the most EFFECTIVE person. Put Frank in that role! He’s that person - nothing else matters. Best. - Kevin Lakin. More
by CE#1!
Employees Worked With
Frank Carmago, Yamani, at least 3-customer check-in techs (i wish i’d gotten their names: 2- women and 1-man)
September 19, 2018
Fantastic Service This is my first time at this dealership and I will definitely be back! Jose was not only professional but he provided me with details of everything t This is my first time at this dealership and I will definitely be back! Jose was not only professional but he provided me with details of everything that was going to be performed and a great deal on future services. No pressure, no surprises and they completed everything including a recall I had forgotten about within a day! More
by Leslie M
Employees Worked With
Jose Magana
September 19, 2018
Great Service Team Jose is a professional, with great communication throughout the service process. He was able to help me explain a interment problem I was having with Jose is a professional, with great communication throughout the service process. He was able to help me explain a interment problem I was having with my car for a better service diagnosis. More
by VictoriaK
Employees Worked With
Jose Magana
September 04, 2018
Great service Your team gets the job done and helps get our cars back to us as fast as possible. They get straight to the point and take care of business. Your team gets the job done and helps get our cars back to us as fast as possible. They get straight to the point and take care of business. More
by tcszik32
Employees Worked With
Jose Magana, Ryan Rabusch
September 03, 2018
Excellent customer service The Customer Service Representative who handled my car wash service was friendly and personable. Jalal took the time to re- review the features in my The Customer Service Representative who handled my car wash service was friendly and personable. Jalal took the time to re- review the features in my vehicle More
by Necessary
Employees Worked With
Stephen Lim, Jalal Kawa
September 01, 2018
New Glass I needed to replace the front windshield on my 2013 A8. I was able to get a quote and they turned it around in a day I needed to replace the front windshield on my 2013 A8. I was able to get a quote and they turned it around in a day More
by 1 Okoye8
Employees Worked With
Ryan Rabusch
August 31, 2018
Good service, but My service rep, Frank was great. He called and texted me to let me know how my service was going and what needed to be done which was minor. I brought My service rep, Frank was great. He called and texted me to let me know how my service was going and what needed to be done which was minor. I brought the car in to be serviced because the service light kept going on. When I picked the car up, he said the mechanic mentioned the car didn’t need an oil change, the car looked good, except for a nail head in tire and a small oil leak from he rear shock absorber. I decided not to have it replaced at this time. When, I ask why the service light was still on, Frank told me it would cost me $93 to have it turned off. I was shocked, is this legal? I own two Audi Q5’s and always have them serviced at the dealership. I’m not sure if this is new because Fletcher Jones purchased Audi from Porsche, but I was very disappointed. So now I’m riding around with the service light on until my next service. Thanks Fletcher Jones. . More
by Suzanne660
Employees Worked With
Frank ( great customer service )
August 29, 2018
recall work, minor repairs Ryan is a great technician, always prompt and courteous. He has serviced the car for a long time and makes sure everything is completed promptly and c Ryan is a great technician, always prompt and courteous. He has serviced the car for a long time and makes sure everything is completed promptly and correctly. More
by jimcnb
Employees Worked With
Jose Magana, Ryan Rabusch
August 24, 2018
Excellent service! Routine maintenance service appointment went very smoothly. Very grateful for their thoroughness. Kudos to Jose and the service team for their except Routine maintenance service appointment went very smoothly. Very grateful for their thoroughness. Kudos to Jose and the service team for their exceptional customer service. Thx! More
by Kood Garma
Employees Worked With
Jose Magana
August 22, 2018
bracket installation Excellent service and professional service form both Jose and the girl that receive the cars. Definitely I will come back in the future for maintenanc Excellent service and professional service form both Jose and the girl that receive the cars. Definitely I will come back in the future for maintenance service More
by Joselo
Employees Worked With
Jose Magana, Carlos Avila
