Audi Fletcher Jones - Service Center

Excellent Service Manager Initial welcome was a little disappointing, however, once the service manager arrive, Samantha Jordan, the situation changes. She shown interest and c Initial welcome was a little disappointing, however, once the service manager arrive, Samantha Jordan, the situation changes. She shown interest and concern in the issue I am experiencing. She took additional steps by asking and giving the technician to researched my car before providing me with the analysis report. She also concern of my daily inconvenience when she has to hold my car, she contact me and ask if it would affect me. She also offer a loaner after i expressed the inconvenience. She also concern of if I am able to afford the service too. She is willing to work with me by rescheduling the service so my extended warranty would cover the service. Due to her genuine concern and accommodation, we decided to keep our car and might come back to purchase the E-Tron. We will see how the service on 12/3. Thank you. More

As promised I was in and out without any delays. Jose offered me a top-shelf loaner. Car delivered when promised. Thanks for all of your help Jose. I was in and out without any delays. Jose offered me a top-shelf loaner. Car delivered when promised. Thanks for all of your help Jose. More

Needed my third service since car was purchased in 1 mo Dealership seems overwhelmed with too many service clients. Too busy with not enough reps. Today’s visit wasn’t bad, but last two were not that good. Dealership seems overwhelmed with too many service clients. Too busy with not enough reps. Today’s visit wasn’t bad, but last two were not that good. More

Great Service. Fast Friendly service, no issues. Great to have a service center I can trust. Will definitely do service here in the future. Great group of advisers a Fast Friendly service, no issues. Great to have a service center I can trust. Will definitely do service here in the future. Great group of advisers and technicians . More

Amazing service Thanks for being a great place to bring our cars for service. The service I get from everyone is always a 10. Thanks so much! Thanks for being a great place to bring our cars for service. The service I get from everyone is always a 10. Thanks so much! More

Great experience Sam was excellent, very helpful and kept me informed. I was feeling upset after my tire blew out on the freeway and she made me feel relaxed and able Sam was excellent, very helpful and kept me informed. I was feeling upset after my tire blew out on the freeway and she made me feel relaxed and able to take care of my needs. More

Great Customer Experience I've had the pleasure of having Ryan in service and Sasha in sales for the past 3 years. In fact, they are the reason I came to Fletcher Jones. I act I've had the pleasure of having Ryan in service and Sasha in sales for the past 3 years. In fact, they are the reason I came to Fletcher Jones. I actually met them at the other Audi dealership and followed them to FJ. Can't say enough positive things about my experience purchasing multiple cars from Sasha and the great service Ryan provides in servicing and repairing my cars. I highly recommend you see Sasha for your next purchase and connect with Ryan for your service needs. More

Exceeding Expectations - Delivering CE Customer Experience (CE) began with the 1st touch with my phone call to schedule the recall service appointment with Yamani. She did a terrific job de Customer Experience (CE) began with the 1st touch with my phone call to schedule the recall service appointment with Yamani. She did a terrific job detailing what would occur from my arrival through service completion: she offered several appointment schedule options, expected length of service time, name of service advisor, etc. Both check-in techs were welcoming, courteous, efficient, and immediately summoned my service advisor. The best 2-words to describe these 2-techs are ‘crisp’ and ‘sharp’: appropriately dressed, well spoken, direct eye contact, and committed to moving the process forward in a purposeful manner. My service advisor Frank Carmago is a gem - a ‘diamond in the rough’ representing your company. He has an intuitive feel for immediately grasping the customer dynamic and tailoring-delivering the CE to address that dynamic. He very efficiently addressed my time constraint - getting on the road to the Dodgers game in-time, and also emailed the service docs to save additional time. He basically exceeded my expectations to the point of “why would i ever think of going anywhere else??” Don’t lose this guy - and provide him with a more expansive role where he can be even more effective: CE Manager. He’ll address and manage your entire CE Delivery. I work for Amazon Robotics where the premise is: the smartest person in the room is the most EFFECTIVE person. Put Frank in that role! He’s that person - nothing else matters. Best. - Kevin Lakin. More

Fantastic Service This is my first time at this dealership and I will definitely be back! Jose was not only professional but he provided me with details of everything t This is my first time at this dealership and I will definitely be back! Jose was not only professional but he provided me with details of everything that was going to be performed and a great deal on future services. No pressure, no surprises and they completed everything including a recall I had forgotten about within a day! More

Great Service Team Jose is a professional, with great communication throughout the service process. He was able to help me explain a interment problem I was having with Jose is a professional, with great communication throughout the service process. He was able to help me explain a interment problem I was having with my car for a better service diagnosis. More