Audi Fletcher Jones - Service Center

Excellent Service on my Q7 check up My overall experience was highly professional with Ryan and the team in the service dept. This is why I take my Q7 to them all the time. I would hig My overall experience was highly professional with Ryan and the team in the service dept. This is why I take my Q7 to them all the time. I would highly recommend getting your vehicles serviced at the Audi Service dept. More

10K Service Ease of bringing the car in and out of service. I like the use of "Text" in communicating with my Service Advisor. I can immediately get a response. Ease of bringing the car in and out of service. I like the use of "Text" in communicating with my Service Advisor. I can immediately get a response. More

Exceptional service Frank went above and beyond our expectations. He kept us updated and informed via text. We truly appreciate all his help. We will definitely be back! Frank went above and beyond our expectations. He kept us updated and informed via text. We truly appreciate all his help. We will definitely be back! More

55k service Every person I spoke with was wonderful to work with! It was really easy to drop my car off in the morning and take the shuttle to work. Every person I spoke with was wonderful to work with! It was really easy to drop my car off in the morning and take the shuttle to work. More

Audi Q7 Prestige models The service department at this dealership is not that great. I had two service requests for my 2017 Q7 Prestige model at Audi of Newport and one was o The service department at this dealership is not that great. I had two service requests for my 2017 Q7 Prestige model at Audi of Newport and one was oil consumption test and the other was torn leather sit on passenger side. Audi of Newport Beach denied both requests claiming that it will fall out of the scope of warranty. Audi South Coast contacted Audi of America and advise the Audi Customer service of issues and both services were granted. The only reason that Jose does not get one STAR rating is that I had three or four other services on my problem Q7 and Audi A3 etron that he worked on such as oil change and service routine. The point of dealership is to provide service and customer service for the brand owner; any shops can perform oil change and service check. Jose is not willing to go outside of box to solve problem or the management at Audi of Fletcher Jones is tone deaf to their customer base. More

Service was efficient and friendly Great service, friendly associates, convenient new location . Samantha was accommodating and friendly. Wash quality needs to improve. Windshield Great service, friendly associates, convenient new location . Samantha was accommodating and friendly. Wash quality needs to improve. Windshield of my car after a wash had marks, car was vacuumed, but front seats mats were not. Fingerprints on dashboard. I understand it’s not professional car wash place, but some standards shall be in place. More

Dan is an excellent Dan is excellent and I was lucky to have home as my advisor at FJ Mercedes too. Thanks for growing with FJ family Dan. Looking forward to continued ex Dan is excellent and I was lucky to have home as my advisor at FJ Mercedes too. Thanks for growing with FJ family Dan. Looking forward to continued excellent service. More

Excellent service on a factory recall item. My Service representative, Henry Chang, was very helpful, knowledgeable, personable, and great to work with. He kept me updated on length of my visit, My Service representative, Henry Chang, was very helpful, knowledgeable, personable, and great to work with. He kept me updated on length of my visit, and helped get my service work completed as soon as possible. More

Samantha Jordan in the Service Department was amazing to work with! Very communicative. Kept me posted on what was happening with my car on a daily basis. She went in the Service Department was amazing to work with! Very communicative. Kept me posted on what was happening with my car on a daily basis. She went above and beyond and I greatly appreciated her willingness to help. More

Tire service I called Ryan and left a message and he called me back within 20 minutes and set an appointment to repair my new tire that had picked up a screw. I called Ryan and left a message and he called me back within 20 minutes and set an appointment to repair my new tire that had picked up a screw. More