Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
395 Reviews of Audi Fletcher Jones - Service Center
Sort by
July 10, 2019
Exeptional Service The communication was excellent, came in for a few concerns. They address the concerns and explain the reason and the cure for it. I would take my car The communication was excellent, came in for a few concerns. They address the concerns and explain the reason and the cure for it. I would take my car back here for service in the future. More
by Quang To
Employees Worked With
July 04, 2019
Speed and efficiency Ryan is always great to work with. Brakes needed to be done and it was about as quick and painless of a process as you could get! Loaner vehicle, whil Ryan is always great to work with. Brakes needed to be done and it was about as quick and painless of a process as you could get! Loaner vehicle, while not an R8, was a great car to keep me going while the Q7 was in the shop. Thank you to Ryan and team for the great service! More
by Q7 AUUDDII
Employees Worked With
July 03, 2019
Professionalism Ease to schedule appointment, met very promptly by service rep and follow through with all issues. Loan vehicle was provided while work was being done Ease to schedule appointment, met very promptly by service rep and follow through with all issues. Loan vehicle was provided while work was being done. More
by Teakat
Employees Worked With
June 29, 2019
Exceptional customer service Samantha was attentive, professional and provided great customer service. The job of replacing shocks on the hatch of my Q7 was of high quality. Proce Samantha was attentive, professional and provided great customer service. The job of replacing shocks on the hatch of my Q7 was of high quality. Process organization is smooth and efficient with text updates on the stage of service. More
by Galina
Employees Worked With
Samantha
May 30, 2019
Responsive and honest Henry took care of us promptly and updated us at each point in our service experience. I felt I was in control of the service of our car. I would n Henry took care of us promptly and updated us at each point in our service experience. I felt I was in control of the service of our car. I would not hesitate to return to Fletcher Jones Audi for service More
by gonediving
Employees Worked With
Henry Chang
May 17, 2019
So easy Audi service and all personnel simply make my Audi experience so effortless. Jose Magaña knows me by name, knows I need to be in and out quick and is Audi service and all personnel simply make my Audi experience so effortless. Jose Magaña knows me by name, knows I need to be in and out quick and is always so pleasant. Best service experience every time I need to come in. More
by Mtognoli
Employees Worked With
April 25, 2019
Audi Care Had to bring my Allroad in for the 45K service, 5 months after I did the 35K service due to the stupid terms with AudiCare service plans. I was not to Had to bring my Allroad in for the 45K service, 5 months after I did the 35K service due to the stupid terms with AudiCare service plans. I was not told that the plan had to be used 66 months after the vehicle went in service, not the purchase date of the plan (plan was bought a year after buying the care due to the free 1st service(. Thus I had 2 major services done within a 5 month timeframe and only 1400 miles. This is a waste of my money and time and your time.......you need to fix this. More
by Outcasthb
Employees Worked With
frank camargo
April 22, 2019
Good Customer Service, slight delay on tire delivery As I did receive a loaner, the wait on the tires was not a problem. Pricing seems high, but I assume normal for Audi dealerships. As I did receive a loaner, the wait on the tires was not a problem. Pricing seems high, but I assume normal for Audi dealerships. More
by Christoph
Employees Worked With
Frank
April 20, 2019
Great first service! Henry was a great representative of Audi Fletcher Jones and made my first regular service experience for my new car a breeze! Great service all aroun Henry was a great representative of Audi Fletcher Jones and made my first regular service experience for my new car a breeze! Great service all around. More
by Abb
Employees Worked With
Henry Chang
April 14, 2019
Poor service at Audi Fletcher Jones poor service by Audi fletcher jones. Jose Magana Offered no resolution to service problem which resulted in having to pick my car up and take to anot poor service by Audi fletcher jones. Jose Magana Offered no resolution to service problem which resulted in having to pick my car up and take to another Audi service location. Very disappointed in their lack of service or any remedy More
by Audi2019
Employees Worked With
