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Audi Fletcher Jones - Service Center

Costa Mesa, CA

4.2
395 Reviews

395 Reviews of Audi Fletcher Jones - Service Center

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November 23, 2019

Exceptional. Prompt. Kept in the loop of the progress of my vehicle being serviced. Appreciate it being communicated through text for convenience. 10/10 rating. More

by Craig N
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Audi Fletcher Jones responded

Hi Craig, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones

November 18, 2019

I took my car in for its 1 year checkup and they were so accommodating to all my needs. I also received a recall notice and they were able to add that service to be done at the same time as my appointment e More

by Dgallonio
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

Audi Fletcher Jones responded

Hi, Thank you so much for your wonderful post! It's amazing to hear that we delivered a genuine Audi experience. We greatly appreciate you sharing your first service visit with us! Looking forward to your next scheduled service! Best, Your Friends and Family at Audi Fletcher Jones

November 16, 2019

Everyone was friendly and provided top-notch service. I was surprised to see the quality of service and I received. I was please with my experience. More

by GNova118
Recommend Dealer
Yes
Employees Worked With
Henry Chang
Nov 18, 2019 -

Audi Fletcher Jones responded

Hi, We are so pleased to hear about your recent service visit with us! Thank you for your 5 star review! Our goal is to provide the best service experience possible. Regards, Your Friends and Family at Audi Fletcher Jones

November 14, 2019

Warranty Work While the team is very friendly here and try to explain everything, they were not able to provide a great explanation of the oil issue.I am fearful th More

by amit.patel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

Audi Fletcher Jones responded

Hello Amit, Thank you for being a valued guest at Audi Fletcher Jones. Your complete satisfaction is important to us. If I may be of any assistance please feel welcome to contact me directly at 949-718-6532. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

November 08, 2019

awesome Ryan R is the very best!...He is knowledgeable and keeps me up to date on my car daily. I always choose him to deal with my service needs More

by Bryan R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2019 -

Audi Fletcher Jones responded

Hi Bryan, Thank you for the 5 star rating! It is wonderful to hear how Ryan always takes great care of you! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones

November 06, 2019

Recent Audi Service Visit I am always very pleased with the staff and the service at the Audi Fletcher Jones. Jose is an outstanding Service Rep and has excellent knowledge of More

by Customer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2019 -

Audi Fletcher Jones responded

Hello, We are so pleased to hear about your recent service visit with Jose! Thank you for your 5 star review! Our goal is to provide the best service experience possible. Regards, Your Friends and Family at Audi Fletcher Jones

November 04, 2019

Convenient Service Drop off wait was a little longer than expected however, once my service provider was available he got me checked in and arranged a loaner very quickl More

by Slindo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for taking the time to share you valuable feedback. We are pleased to hear the complimentary loaner car was a great compliment to you while your vehicle was in for service. ! Please let us know if we may be of further assistance in the future. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

October 30, 2019

Henry did a great job today of taking care of our Audi Henry did a great job today of taking care of our Audi Service needs. Dan the customer service manager also was helpful. The only thing I would like More

by Dcourt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry - service and Dan CS Mgr
Oct 30, 2019 -

Audi Fletcher Jones responded

Hi, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about how both Henry and Dan were so helpful during your visit. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones

October 29, 2019

Fast and easy. Fast and easy service. Quick in and out service appointment on a Saturday. Very helpful employees and accommodating to my needs. Would highly recommen More

by BigQueso80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Rabusch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneth Benson
Oct 29, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your service visit on Saturday. We are happy that it was a fast process and that everybody was very helpful and kind! Your recommendation is highly appreciated. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones

October 10, 2019

The people that I dealt with are courteous, professional and knowledgeable in their own field. I highly recommend this place. I rate this place 5 star. More

by Jmarcos106
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jalal Kawa
Oct 10, 2019 -

Audi Fletcher Jones responded

Hi, Thank you for the 5 star rating! Your recommendations are truly a gift. Kind Regards, Your Friends and Family at Audi Fletcher Jones

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