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Audi Fletcher Jones - Service Center

Costa Mesa, CA

4.2
395 Reviews

395 Reviews of Audi Fletcher Jones - Service Center

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February 18, 2020

20,000 mile service on an a 2018 Q7 Jose did a great job explaining everything. I had an early appointment and got my car back in the early afternoon, which made me very happy. :0) Lind More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2020 -

Audi Fletcher Jones responded

Hi Linda, Thank you for being a valued guest and taking the time to share such amazing feedback. It is wonderful to hear that your most recent visit with us is deserving of your 5-stars. We look forward to you next scheduled visit with Jose! All the Best, Your Friends and Family at Audi Fletcher Jones

February 16, 2020

henry chang was great, there were loaners so he hooked me up with an Uber to and from the dealership and got everything done same day. His communication was also fantastic More

by Jkyle100
Recommend Dealer
Yes
Employees Worked With
Henry Chang
Feb 17, 2020 -

Audi Fletcher Jones responded

Hi, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about the great service Henry provided you! We are happy to hear he was able to get your vehicle returned to you same day while keeping you updated throughout the process. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones

February 15, 2020

Ryan Robausch always does a phenomenal job. He keeps me informed, provides candid and honest assessment of what needs to be done and what can wait until the next time around. More

by Garymiles
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2020 -

Audi Fletcher Jones responded

Hi Gary, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about how Ryan did a phenomenal job during your service visit with us. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones

February 15, 2020

Always a pleasant and efficient experience. Frank is professional and attentive to my needs. I can rely on expert service. Great communication throughout process. Makes the servicing experience a painle More

by KD
Recommend Dealer
Yes
Employees Worked With
Frank
Feb 17, 2020 -

Audi Fletcher Jones responded

Hi KD, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience with Frank. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Audi Fletcher Jones

February 15, 2020

Very helpful and always answer all my questions! I always like coming here for maintenance because they make the process so easy! Definitely would recommend! More

by Nikki
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2020 -

Audi Fletcher Jones responded

Hi Nikki, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones

February 12, 2020

Very easy service experience It was easy to get in and out and all of my concerns were addressed. This is my first Audi but have been a customer of FJ for 20 years. It definitel More

by AGala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Chang
Feb 13, 2020 -

Audi Fletcher Jones responded

Hello AGala, Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Thanks again for being a loyal guest and writing this review. We are grateful for your business and we look forward to serving you for many years to come! Kind Regards, Your Friends and Family at Audi Fletcher Jones

February 12, 2020

Professionally Elite My Audi is unique. Jose and the tech Andrew understood my specific needs. My vehicle was treated with diligence and care. Jose communicated each issue More

by stpater
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2020 -

Audi Fletcher Jones responded

Hello StPater, It's really rewarding hearing that Jose and Andrew were able to assist and provide you with outstanding service throughout your visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. We are grateful for your business and we look forward to serving you for many years to come! All the Best, Your Friends and Family at Audi Fletcher Jones

February 11, 2020

Scheduled service visit all was great and staff very attentive and friendly and communicative. No waiting.all was great and staff very attentive and friendly and communicat More

by audir8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2020 -

Audi Fletcher Jones responded

Hello, Thank you for posting your 5 star review and mentioning Jose! It's wonderful reviews like yours that truly represent what we strive for everyday! Our entire service team appreciates your feedback! Thanks again, and we look forward to your next scheduled service with us. All the best, Your Friends and Family at Audi Fletcher Jones

February 09, 2020

Excellent Customer Service Jose is very professional and he is wonderful at communicating intricate details about our car whenever we visit the service department. Jose is respe More

by Sarah D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Audi Fletcher Jones responded

Hello Sarah, We greatly appreciate you taking the time to post our 5-star review! It's really rewarding hearing that Jose was able to assist and provide you with outstanding service throughout your visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Please let us know if we can be of any further assistance to you now or in the future. Thank you again for being a loyal guest and allowing us the opportunity to earn your business. Our team of associates are looking forward to serving you for many years to come! All the Best, Your Friends and Family at Audi Fletcher Jones

February 08, 2020

I always love coming here to get my car serviced. The courtesy vehicle was amazing and is making me think about getting a new car! Everything looked great when I got my car back More

by Teddiehart
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2020 -

Audi Fletcher Jones responded

Hello Teddie, It's really rewarding hearing that our team was able to assist and provide you with outstanding service throughout your visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. We're glad we were able to get your car in tip-top shape. Our team of associates are looking forward to serving you for many years to come! All the Best, Your Friends and Family at Audi Fletcher Jones

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