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Audi Fletcher Jones - Service Center

Costa Mesa, CA

4.2
395 Reviews

395 Reviews of Audi Fletcher Jones - Service Center

Sort by
April 08, 2020

Easy, fast, efficient As always, fast, pleasant, and always strong on communication. I was alerted of the findings and updated along the way. It was easy to do business w More

by Rebecca Jo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2020 -

Audi Fletcher Jones responded

Hello Rebecca, We are so grateful for your kind words and 5 star rating! The team at Audi Fletcher Jones is honored to receive your raving review and appreciate you complementing our level of service. We look forward to welcoming you! All the best, Kimberlee Camargo Reputation and Brand Loyalty Manager

March 31, 2020

Great service! The service was great and summed up as quick, easy, and painless. I would highly recommend the service center and appreciated the time spent with me. More

by Gerardo.Aguilera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry
Apr 01, 2020 -

Audi Fletcher Jones responded

Hi Gerardo, Thank you for leaving us such a great review and complimenting Henry on the level of service he provide you! We are thrilled to know the lounge was an added bonus to your visit! We are grateful for you business and look forward to welcoming you back. Best, Your Friends and Family at Audi Fletcher Jones

March 28, 2020

Great experience! Jose was very detailed in explaining service to be performed. Jose Magana was also very courteous and professional as usual. Location was very clean and up kept. Service on my vehicle wa More

by streetstockscc
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2020 -

Audi Fletcher Jones responded

Hello, It's really rewarding hearing that Jose Magana was able to assist and provide you with outstanding service throughout your visit with us. Glad we were able to get your car in tip-top shape in a timely manner. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come! Best Wishes, Your Friends and Family at Audi Fletcher Jones

March 19, 2020

The best service.They are experienced and quick in their The best service. They are experienced and quick in their services and Jose is a very kind and respectful person. Overall I always leave their offi More

by Saeed Mirzaei
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sasha Poleshuk
Mar 19, 2020 -

Audi Fletcher Jones responded

Hi Saeed, Thank you for highlighting your 5 star experiences with Jose and Sasha! Our team looks forward to exceeding your expectations with all of you Audi needs. Best, Your Friends and Family at Audi Fletcher Jones

March 19, 2020

Annual Service Visit Second annual visit for routine maintenance for our 2018 Audi A4 Allroad at Fletcher Jones. All of the staff we have encountered are professional and More

by 90A4TTAvantA5Allroad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2020 -

Audi Fletcher Jones responded

Hi, Our team is delighted to hear about your 5 star service experience with Ryan! Thank you for sharing this with all of us and we will see you again at your next service interval. Best, Your Friends and Family at Audi Fletcher Jones

March 18, 2020

Quickly got me in and gave me a loaner in the mean time. They were very professional. Documented the complaint and repaired it quickly. Thank you More

by Erika
Recommend Dealer
Yes
Employees Worked With
Henry C
Mar 19, 2020 -

Audi Fletcher Jones responded

Hi Erika, Thank you for this amazing 5 star review on your recent service experience with Henry! Our team truly appreciates your business and looks forward to serving you again. Best, Your Friends and Family at Audi Fletcher Jones

March 15, 2020

Ryan is no nonsense, very efficient get the job done! Consistently keeps you updated until the job is completed. Did a great job caring for my 2017 Audi R8 Plus! Thanks Ryan! More

by Tuthdoc123
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Rabusch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Panya
Mar 16, 2020 -

Audi Fletcher Jones responded

Hello, We are honored to receive your 5 star rating and review! The team at Audi Fletcher Jones appreciates you complementing Ryan and his level of service! We are grateful for your business and look forward to welcoming you back! Best, Your Friends and Family at Audi Fletcher Jones

March 14, 2020

I appreciate Frank and his diligence and professionalism. Additionally Ashley Oviedo was spectacular, personable and was pleased to allow us to test and take our time with multiple vehicles during the sales More

by JVB
Recommend Dealer
Yes
Employees Worked With
Frank Carmargo, Ashley Oviedo
Mar 16, 2020 -

Audi Fletcher Jones responded

Hello JVB, We are so pleased to hear about your recent service visit with Frank! Thank you for your 5 star review! Our goal is to provide the best experience possible. Regards, Your Friends and Family at Audi Fletcher Jones

March 10, 2020

Quick experience, was updated via text on any issues that came up, no pressure in recommendations. I would recommend based off of my visit today. More

by Nikkibits
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2020 -

Audi Fletcher Jones responded

Hi Nikki, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones

March 09, 2020

Audi took the time to really find out what was wrong with my car. They loaned me one which saved me so much money. I am grateful More

by kathemadrigal
Recommend Dealer
Yes
Employees Worked With
Henry Chang
Mar 10, 2020 -

Audi Fletcher Jones responded

Hello Kathe, Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Providing a loaner vehicle is just one of the many perks we offer to our guests. Glad to hear we were able to get your car in tip-top shape. Please let us know if we can be of any further assistance to you now or in the future. Best Wishes, Your Friends and Family at Audi Fletcher Jones

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