Audi Fletcher Jones - Service Center

This is my first service experience with Audi, and I selected Audi Fletcher Jones because it is closest to my work. Frank's service was outstanding. He kept me informed of the status of my vehicle and selected Audi Fletcher Jones because it is closest to my work. Frank's service was outstanding. He kept me informed of the status of my vehicle and answered all my questions. Thank you, Frank. More

Always great service, year after year. Always a great experience. My service advisor, Ryan, is great! H e strives to make sure I understand what he is recommending so I can make an inform Always a great experience. My service advisor, Ryan, is great! H e strives to make sure I understand what he is recommending so I can make an informed decision on his recommendations. More

Airbag Recall I was connected to this service center by Audi Customer Service after calling about my airbag recall. I scheduled an appointment for Wednesday aftern I was connected to this service center by Audi Customer Service after calling about my airbag recall. I scheduled an appointment for Wednesday afternoon. I waited for my vehicle and was told it would take 2 to 3 hours. I walked the wetlands trail nearby, and the car was done when I came back to the center. And they washed it! Paul kept me informed of progress on my car, and emailed the inspection report. More

Great Customer Service While the repair was not pleasant (i.e. cost), the customer service was. Jose was professional and explained the problem that had to be resolved. While the repair was not pleasant (i.e. cost), the customer service was. Jose was professional and explained the problem that had to be resolved. More

Jose is the reason I gave the service 5 stars! He is knowledgeable, personable, and very easy to work with. He is the best and a huge asset to your service department and dealership. He is one of the ma knowledgeable, personable, and very easy to work with. He is the best and a huge asset to your service department and dealership. He is one of the main reasons I use your service department! Enjoy the Moments More

Henry in Service at Audi Fletcher Jones did a great job scheduling,finishing on time, providing me a free loaner and throwing in a free car wash. Very happy. scheduling,finishing on time, providing me a free loaner and throwing in a free car wash. Very happy. More

Assist with my car maintenance since moving to Orange County. Delightful staff, notably frank in service who is my advisor. Thanks for all you do! County. Delightful staff, notably frank in service who is my advisor. Thanks for all you do! More

Fast and efficient! Although I was bummed that a known TSB issue on the fuel door not unlocking had to be handled out of pocket cause my warranty ended last March, Audi F Although I was bummed that a known TSB issue on the fuel door not unlocking had to be handled out of pocket cause my warranty ended last March, Audi FJ Costa Mesa took care of the repair quickly. Henry is always great to work with! 👍 More

Easy in and out Henry helped me and made the service process simple. He communicated along the way and there were no surprises. My car was ready when promised. Henry helped me and made the service process simple. He communicated along the way and there were no surprises. My car was ready when promised. More

Quick and efficient Came in for a recall notice and was handled very quick and with friendly service. Appointment set, reminders and update when done were all nice touche Came in for a recall notice and was handled very quick and with friendly service. Appointment set, reminders and update when done were all nice touches and made it easy. Thanks. More