Audi Fletcher Jones - Service Center

I received excellent service. My car was completed when promised. I was given the same model that I drive as a loner car as requested and my service advisor Hayden Denman couldn My car was completed when promised. I was given the same model that I drive as a loner car as requested and my service advisor Hayden Denman couldn't have been any better! And to top it off my E-tron was sparkling clean when I picked it up. A big thumbs up to Hayden for a job well done! More

Good and clean waiting area. Dealership is modern and offers drinks or food. All people are kind and efficient. Dealership is modern and offers drinks or food. All people are kind and efficient. More

Amazing, Thorough, Fantastic Customer Service and Frank Camargo is the absolute best man to work with!! He is diligent, kind, respectful, goes above and beyond!! Everyone else is impeccable in their manner Camargo is the absolute best man to work with!! He is diligent, kind, respectful, goes above and beyond!! Everyone else is impeccable in their manners and reception of clients coming in with their greeting to seeing them to their cars upon completion!! I highly recommend Fletcher Jones Audi. Frank worked tirelessly to find and get covered by extended warranty what Audi Mission Viejo not only missed but almost damaged my car beyond repair for lack of diagnosis and carelessness. I will be coming back with our other cars assuredly!! Thank you Frank and everyone else! Merry Christmas, Jennifer Dudley-Pieropan More

I own a 2022 Q5 (my other car that my wife drives is a 2020 Q7). I bought my Q5 2.5 months ago (In a different dealership) and recently I started seeing occasional check engine and drive system lights whe 2020 Q7). I bought my Q5 2.5 months ago (In a different dealership) and recently I started seeing occasional check engine and drive system lights where the display shows that I can't go over 4000 RPMs. So I called Audi Fletcher Jones and asked to check it as well as respond to the Recall which I might be impacted by. I scheduled an appointment to which a loaner will be available (I need a car to move around) and 2 hours before my appointment I received a text message saying there was no loaner available. I wasn't surprised since this is the 4th time that it is happening to me with Fletcher Jones Audi (I had the same last-minute cancelations 3 times with the Q7). I rescheduled to January 2023, hoping that the car will be ok by then, but this morning I experienced the same issues of losing power and all sorts of warning lights (with only 2k miles) so I called your dealership and asked to expedite the visit or perhaps provide me a rental (which is very common in case there are no loaners available) as the car isn't functioning well and this will be Audi's responsibility for not taking care of it on time. The service person (I wasn’t able to catch his name) wasn’t helpful and refused to hear me out or offer any kind of assistance. While I was speaking, he said impatiently "have a good day" and just slammed the phone down intentionally in my face knowing that I was still talking. I was nothing but shocked by this rude and condescending behavior. Simply speechless and disappointed. Trying to call back and speak to a manager wasn't successful... someone took my number and said that he'll let the manager call me back... but it never happened. I also sent an email to the general manager but no reply since then... As a loyal Audi customer, I'm deeply disappointed and moreover feel humiliated by this unprofessional behavior. Needless to say, I called a different Audi dealership, and even though they did not have loaners available, they promised to get me on a rental... More