Audi Fletcher Jones - Service Center

Henry Chang was the consummate professional and over delivered. He listened to the problem, re-assured me and best of all, kept me in the loop. His communications to me via text were the best balance delivered. He listened to the problem, re-assured me and best of all, kept me in the loop. His communications to me via text were the best balance of providing me the latest update without burdening me with over communicating. My inquiries were answered promptly and at the end of the day, my A6 was back to running like new. Thank you, Henry. More

Car finished before promised time and given a nice loaner as well. Jimmy was very helpful and would come back again for my next service. as well. Jimmy was very helpful and would come back again for my next service. More

Everyone here at the dealership always gives the best customer service whenever I’m there. Eager to help and get you where you need to be! I wouldn’t do business with anyone else. customer service whenever I’m there. Eager to help and get you where you need to be! I wouldn’t do business with anyone else. More

Henry Chang took great care of us during our visit. He updated us along the way with some minor delays in shipping of the parts we needed. His communication was great throughout the entire process. Overal updated us along the way with some minor delays in shipping of the parts we needed. His communication was great throughout the entire process. Overall an A+ experience! More

As you know, there’s a stigma with cars salesman & plumbers!! Mike Burns set me up with an Audi at a previous dealership and he took such good care of me that I have followed him to Fletcher Jones wh plumbers!! Mike Burns set me up with an Audi at a previous dealership and he took such good care of me that I have followed him to Fletcher Jones where I just had my car serviced and Isabel Herrera took great care of me as well!! Thanks to Mike Burns there are now two Audi’s in our driveway!! More

I love the professional and warm feeling of the facility, but more importantly I trust what I am being told. This is my second A7, love the car highly recommended! but more importantly I trust what I am being told. This is my second A7, love the car highly recommended! More

The dealership in its new location is easy to get to. When I arrive there I am greeted immediately by someone from the staff who helps me get my car serviced quickly. I appreciate the convenience of havi When I arrive there I am greeted immediately by someone from the staff who helps me get my car serviced quickly. I appreciate the convenience of having a loaner car while my vehicle is being serviced. More

Very good customer service. Issel was very helpful and accommodating. Also, very helpful when we needed a loaner car due to time issues & time needed for service. accommodating. Also, very helpful when we needed a loaner car due to time issues & time needed for service. More

Took car in for service the first time. Beautiful facility. Prompt and professional friendly service. I would recommend Audi to my friend and family. Thank you facility. Prompt and professional friendly service. I would recommend Audi to my friend and family. Thank you More

This was my first time at your new location. I bought my car at the Newport Beach dealership in 2014. I've had it serviced at NB, then at your previous location across the street on Bristol. I was only th car at the Newport Beach dealership in 2014. I've had it serviced at NB, then at your previous location across the street on Bristol. I was only there briefly to drop off, then pickup my car. Because of Covid, I didn't want to explore your new location, thinking that all of the employees would like to minimize the amount of customers walking around inside. Next time, I'd like to checkout the new digs. Working with Jimmy Molina was great. He is very knowledgable, and took care of my Q5's 55K service needs. More