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Audi Fletcher Jones - Service Center

Costa Mesa, CA

4.2
395 Reviews

395 Reviews of Audi Fletcher Jones - Service Center

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June 19, 2021

My service advisor, Jimmy, was amazing. He gave me the best loaner and got my car done even earlier than anticipated. Great brand ambassador! Thank you, Jimmy! More

by Ismail787
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Jun 21, 2021 -

Audi Fletcher Jones responded

Hello, Thank you for your business and 5 star review! It is wonderful to know of the prompt and accommodating service you received from Jimmy during your recent service visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Audi needs! Take care, Your Friends and Family at Audi Fletcher Jones

June 19, 2021

This might be the best Audi dealership I've visited for service. Excellent service experience, everything was done exactly as requested. The people were friendly, helpful, and efficient. I was impressed w More

by James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Jun 21, 2021 -

Audi Fletcher Jones responded

Hello James, This review made our day! We are ecstatic to know we are your dealer of choice when it comes to the care and maintenance of your vehicle and are thrilled to have your genuine compliments for Jimmy and our team and their exceptional level of service! We are grateful to have such heartfelt feedback. Thank you for allowing us the privilege to serve you and always feel welcome to contact us anytime! Warm wishes, Your Friends and Family at Audi Fletcher Jones

June 18, 2021

Appointment, check-in, service and pick-up process was seamless. Working with Paul Panya was a pleasure. Also, I appreciate the car wash and the higher end (A7) loaner. More

by Dave T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Panya
Jun 30, 2021 -

Audi Fletcher Jones responded

Hello, We absolutely value your feedback and thank you for the kind recommendations for Paul! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too! Please feel welcome to contact us anytime Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 17, 2021

everything was done as requested, very communicative, supportive and understanding of my needs. explained why everything that was done needed to be done. Thanks Dave. More

by Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Jun 17, 2021 -

Audi Fletcher Jones responded

Hello Andrew, We greatly appreciate you taking the time to leave us this amazing 5-stars rating! Our team of associates are excited to hear that David went above and beyond while getting your vehicle repaired and returned to you all within a timely manner. We're looking forward to working with you for many more years to come! Take Care, Your Friends and Family at Audi Fletcher Jones

June 12, 2021

Excellent service and very professional. Issel was very courteous and knowledgeable. The service was preformed promptly and done well. I can’t tell that anyone was in the vehicle which is how it should be. More

by dmann1737
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Issel Herrera
Jun 13, 2021 -

Audi Fletcher Jones responded

Hello, Our team at Audi Fletcher Jones is truly flattered to read your generous 5 star review regarding your recent service visit with us! We are honored to have your ongoing patronage at our dealership and are excited to share your amazing feedback with Issel! Please don't hesitate to reach out to us should you have any questions or Audi needs! Take care, Your Friends and Family at Audi Fletcher Jones

June 11, 2021

Dave was awesome. Delivered as promised. He talked well about the service and got me into a loaner minutes. Got back my car on time. More

by r.shah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2021 -

Audi Fletcher Jones responded

Hello, Thank you for your business and 5 star review! It is wonderful to know of the prompt and accommodating service you received from Dave during your recent service visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Audi needs! Kind regards, Your Friends and Family at Audi Fletcher Jones

June 11, 2021

Issel took good care of my vehicle. She made me aware of what needs to be serviced and got my car ready in a timely manner. Service was great. Thank you again. More

by prateek.bishet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Issel Herrera
Jun 12, 2021 -

Audi Fletcher Jones responded

Hi Prateek, Wow! Our team is truly flattered to see your generous 5 star recommendations! With all of the automotive competition out there, it is wonderful to know that Issel took great care of you in a prompt and professional manner! Thank you for your business and the opportunity to serve you. Warmest regards, Your Friends and Family at Audi Fletcher Jones

June 09, 2021

I had a wonderful service visit. The team members who assisted were wonderful. The professionalism and attention to detail was fantastic. Also, my car looked brand new when I picked it up. It was like I More

by Emerrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Audi Fletcher Jones responded

Hello, We are truly appreciate you taking the time to recognize our talent team by rewarding us with your thoughtful review! Our team is grateful to know of their fantastic service as we are truly honored to have earned your business & recommendations! Please feel welcome to contact us anytime! Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 08, 2021

Service was completed ahead of the promised completion time which was amazing. My car was washed and looked better than when I brought it in. My service advisor, Jose provided me with exceptional customer More

by jnscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Audi Fletcher Jones responded

Hello Jnscott, It's really rewarding hearing that Jose was able to assists and provide you with outstanding service throughout your recent visit with us. We're glad to see Jose went above and beyond with getting your vehicle repaired and returned to you all within a timely manner. Providing a courtesy car wash is one of the many perks we offer to our guests. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come! Take Care, Your Friends and Family at Audi Fletcher Jones

June 05, 2021

Love the pickup and delivery service. Only problem is the cost of service at a dealership is crazy expensive so you pay for the service indirectly. More

by johnm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Jun 17, 2021 -

Audi Fletcher Jones responded

Hello, Your business and wonderful recommendations regarding our pick-up and delivery service mean the world to us and we couldn't be more pleased to know what a great compliment this was in attending to the service for your Audi! Thank you for your helpful insight as we will continue to do our very best to offer competitive pricing with in our market to ensure you receive the most valuable service. We look forward to providing you the same great service experience again at your next scheduled visit! Please feel welcome to contact us anytime! Best, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

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