Audi Fletcher Jones - Service Center

Hello. Your company location in Costa Mesa just booked an appointment using my name and information for a car I do not own. I called to request it cancelled Your company location in Costa Mesa just booked an appointment using my name and information for a car I do not own. I called to request it cancelled immediately as it was a fraudulent request, and they refused to confirm that it would be cancelled and hung up on me. I tried calling back multiple times and they “rejected” my several calls. You need to reach out to me at once to cancel this fraudulent appointment. I have no idea who you people are. I just received a “modified” appointment confirmation email modifying the time of the service. It needs to be CANCELLED. I live in a completely different state. Respond to me ASAP please. More

Service Advisor David D is great at his job. He checks in regularly w/o prompting and was able to get my recalls and TSBs completed. I have worked with David the day prior on another Audi and He checks in regularly w/o prompting and was able to get my recalls and TSBs completed. I have worked with David the day prior on another Audi and happened to chat with him about open recall 47UP for my car. He checked and parts had just become available that day- in fact, my car was the very 1st one that they were going to perform this on. David was able to save me an EV loaner while my car was in the shop. Even better since I had mentioned that I was going to be out of town for work during the week- when my car was completed 2 days before my return, he made arrangements to have my car delivered home and pick up loaner. That was a time saver! and props to the porter who drove the car- he came back at my request to repark the car since I wasn't available. More

I purchased an Audi A3 about 4 years ago, the sales staff and financing was painless. But I believe the service department is where their reputation is made. and financing was painless. But I believe the service department is where their reputation is made. More

Great service as always. Highly recommend their service center! Advisors are extremely attentive and helpful. Technicians always do an amazing job! Highly recommend their service center! Advisors are extremely attentive and helpful. Technicians always do an amazing job! More

The service quality is consistently outstanding, exceeding my expectations every time. Honest, efficient and prompt service. exceeding my expectations every time. Honest, efficient and prompt service. More

Service advisor was extremely friendly and knowledgeable. Technician did an amazing job. Engine was serviced and came back clean and running like a champ again! 5 stars!⭐️ Technician did an amazing job. Engine was serviced and came back clean and running like a champ again! 5 stars!⭐️ More

My car was in the Dealership due to recall repairs. I got a loner from them which had a bad front tire and the tread was completely gone and you could see the wires. The tire blow up in the fwy and my I got a loner from them which had a bad front tire and the tread was completely gone and you could see the wires. The tire blow up in the fwy and my family almost got killed. When took the car back no one even showed any sympathy. They try to bribe my by offering a free car wash ( which is very insulting) to keep me quite and not report the incident. I do have all the pictures I took from the tire. Need to be followed up to be sure they don't put customers life in jeperdy. I will available to give more information if need it. Thanks More

Service department is top notch. The staff goes out of their way to be helpful The staff goes out of their way to be helpful More

I recently purchased a pre owned Q7 from a Mercedes dealership and they were unable to service my vehicle. After a few phone calls I thankfully got in touch with a service manager named Hayden. From th dealership and they were unable to service my vehicle. After a few phone calls I thankfully got in touch with a service manager named Hayden. From the very beginning until the day I picked up my vehicle, Hayden provided excellent communication and customer service. The part I needed was difficult to find and potentially needed to ship from Germany. Hayden was able to source the part, brand new, from an Audi dealership in Chicago. He made sure the dealership pre inspected the part to assure it was in perfect condition which they did. Once the part was delivered it was less than 24 hours until my car was ready! It’s running great and I want to thank Hayden for taking the time to answer all my questions and going above and beyond to take care of my car. More

Great service, no shoe salesman, great rates compare to Mission Viejo dealership. Naeil Is awesome !! Mission Viejo dealership. Naeil Is awesome !! More