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Audi Fletcher Jones
Costa Mesa, CA
1,019 Reviews
Welcome to Audi Fletcher Jones! Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way. We’re located in Costa Mesa, California! Come experience “The Fletcher Jones Difference” at our newest location today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,019 reviews
September 02, 2018
A seamless and satisfying experience I was taken by the hand through the process of my leasing with kind care yet with courteous, friendly, and much professionalism. Michelle Racine has g I was taken by the hand through the process of my leasing with kind care yet with courteous, friendly, and much professionalism. Michelle Racine has given me so much attentention into details and advises to ensure that I would be happy with the lease of my 2018 Q3 Quattro Premium Plus. I recommend her excellent service and Fletcher Jones Audi to anyone, very highly! I also got a good deal with my trade in and a good price of the new lease! More
by TKPham
Employees Worked With
Michelle Racine, Jimmy Cahill, Matt Starrett
September 01, 2018
New Glass I needed to replace the front windshield on my 2013 A8. I was able to get a quote and they turned it around in a day I needed to replace the front windshield on my 2013 A8. I was able to get a quote and they turned it around in a day More
by 1 Okoye8
Employees Worked With
September 01, 2018
Michelle was very user friendly and the finance process was Purchased new car, Michelle was very informed and low pressure. Matt in finance was efficient and although tried to sell some add-ons, was not pushy. Purchased new car, Michelle was very informed and low pressure. Matt in finance was efficient and although tried to sell some add-ons, was not pushy. Overall a good experience. . More
by RR
Employees Worked With
Michelle Racine, Matt Starrett
August 31, 2018
transaction flow was flawless our first time dealing with Fletcher Jones. first visit we discussed the car we were looking at and did not want to spend the entire day at the dealer our first time dealing with Fletcher Jones. first visit we discussed the car we were looking at and did not want to spend the entire day at the dealership. Jalal was great. when we came back for the final decisions we were in and out in three hours with a new q5. More
by The Conrads
Employees Worked With
Matt Starrett, Jalal Kawa
August 31, 2018
Good service, but My service rep, Frank was great. He called and texted me to let me know how my service was going and what needed to be done which was minor. I brought My service rep, Frank was great. He called and texted me to let me know how my service was going and what needed to be done which was minor. I brought the car in to be serviced because the service light kept going on. When I picked the car up, he said the mechanic mentioned the car didn’t need an oil change, the car looked good, except for a nail head in tire and a small oil leak from he rear shock absorber. I decided not to have it replaced at this time. When, I ask why the service light was still on, Frank told me it would cost me $93 to have it turned off. I was shocked, is this legal? I own two Audi Q5’s and always have them serviced at the dealership. I’m not sure if this is new because Fletcher Jones purchased Audi from Porsche, but I was very disappointed. So now I’m riding around with the service light on until my next service. Thanks Fletcher Jones. . More
by Suzanne660
Employees Worked With
Frank ( great customer service )
August 30, 2018
Alex was very familiar with the car, Alex was very familiar with the car. Taylor guided me to the individuals with ease and Stephen got me in and out quickly with all the options. Alex was very familiar with the car. Taylor guided me to the individuals with ease and Stephen got me in and out quickly with all the options. More
by Jay
Employees Worked With
Alex, Taylor Bradford, Matt Starrett
August 30, 2018
professional and kind. good job Diego was patient and kind. Mike quick and easy Taylor responsive and gentle at the same time. This transaction took a while but we were not Diego was patient and kind. Mike quick and easy Taylor responsive and gentle at the same time. This transaction took a while but we were not in a hurry. More
by jim@lawsonmarketing.com
Employees Worked With
Taylor Bradford, Matt Starrett, Diego Meza
August 30, 2018
Fantastic! I truly enjoyed buying a car from Audi Fletcher Jones. The guys made the process so easy and pleasant., Michael and I were able to cut through the t I truly enjoyed buying a car from Audi Fletcher Jones. The guys made the process so easy and pleasant., Michael and I were able to cut through the typical back and forth and immediately settle on a fair price for both of us. More
by dhallstrom
August 29, 2018
recall work, minor repairs Ryan is a great technician, always prompt and courteous. He has serviced the car for a long time and makes sure everything is completed promptly and c Ryan is a great technician, always prompt and courteous. He has serviced the car for a long time and makes sure everything is completed promptly and correctly. More
by jimcnb
August 29, 2018
Great Experience. We had a great experience working with Sasha Poleshuk at the new Fletcher Jones Audi dealership. He was very knowledgeable, professional and we are ve We had a great experience working with Sasha Poleshuk at the new Fletcher Jones Audi dealership. He was very knowledgeable, professional and we are very happy with our new car. More
by audidriver
Employees Worked With
Sasha Poleshuk
