Audi Fletcher Jones

Great Customer Experience I've had the pleasure of having Ryan in service and Sasha in sales for the past 3 years. In fact, they are the reason I came to Fletcher Jones. I act I've had the pleasure of having Ryan in service and Sasha in sales for the past 3 years. In fact, they are the reason I came to Fletcher Jones. I actually met them at the other Audi dealership and followed them to FJ. Can't say enough positive things about my experience purchasing multiple cars from Sasha and the great service Ryan provides in servicing and repairing my cars. I highly recommend you see Sasha for your next purchase and connect with Ryan for your service needs. More

Exceeding Expectations - Delivering CE Customer Experience (CE) began with the 1st touch with my phone call to schedule the recall service appointment with Yamani. She did a terrific job de Customer Experience (CE) began with the 1st touch with my phone call to schedule the recall service appointment with Yamani. She did a terrific job detailing what would occur from my arrival through service completion: she offered several appointment schedule options, expected length of service time, name of service advisor, etc. Both check-in techs were welcoming, courteous, efficient, and immediately summoned my service advisor. The best 2-words to describe these 2-techs are ‘crisp’ and ‘sharp’: appropriately dressed, well spoken, direct eye contact, and committed to moving the process forward in a purposeful manner. My service advisor Frank Carmago is a gem - a ‘diamond in the rough’ representing your company. He has an intuitive feel for immediately grasping the customer dynamic and tailoring-delivering the CE to address that dynamic. He very efficiently addressed my time constraint - getting on the road to the Dodgers game in-time, and also emailed the service docs to save additional time. He basically exceeded my expectations to the point of “why would i ever think of going anywhere else??” Don’t lose this guy - and provide him with a more expansive role where he can be even more effective: CE Manager. He’ll address and manage your entire CE Delivery. I work for Amazon Robotics where the premise is: the smartest person in the room is the most EFFECTIVE person. Put Frank in that role! He’s that person - nothing else matters. Best. - Kevin Lakin. More

Fantastic Service This is my first time at this dealership and I will definitely be back! Jose was not only professional but he provided me with details of everything t This is my first time at this dealership and I will definitely be back! Jose was not only professional but he provided me with details of everything that was going to be performed and a great deal on future services. No pressure, no surprises and they completed everything including a recall I had forgotten about within a day! More

Great Service Team Jose is a professional, with great communication throughout the service process. He was able to help me explain a interment problem I was having with Jose is a professional, with great communication throughout the service process. He was able to help me explain a interment problem I was having with my car for a better service diagnosis. More

Great Service Alex was a super helpful and friendly sales associate. Matt and michelle helped me in finance. Matt was training Michelle and they were both super fri Alex was a super helpful and friendly sales associate. Matt and michelle helped me in finance. Matt was training Michelle and they were both super friendly and helpful in explaining all the documents More

Great service Your team gets the job done and helps get our cars back to us as fast as possible. They get straight to the point and take care of business. Your team gets the job done and helps get our cars back to us as fast as possible. They get straight to the point and take care of business. More

Making auto shopping easy They had the car we wanted. Put together price with options that matched what we researched was fair. It was done. No back and forth but also recieve They had the car we wanted. Put together price with options that matched what we researched was fair. It was done. No back and forth but also recieved insightul truthful help on our situation and whether to buy or lease. The advice was truly appreciated! Thank you More

Exceptional!!!⭐️⭐️⭐️⭐️⭐️ The Audi Team went out of their way to help me with my new car purchase. Every individual I dealt with was professional, courteous and very knowledgea The Audi Team went out of their way to help me with my new car purchase. Every individual I dealt with was professional, courteous and very knowledgeable. Thank you Jimmy, Taylor, Matt, Michelle and Alex?? I have dealt with their service department (Jose M) in the past and they are also incredible! No doubt, I will recommend them! As a matter of fact, I already have! Thank you to everyone that worked with me! I love my new Q5?? More

Excellent customer service The Customer Service Representative who handled my car wash service was friendly and personable. Jalal took the time to re- review the features in my The Customer Service Representative who handled my car wash service was friendly and personable. Jalal took the time to re- review the features in my vehicle More

Friendly, honest, straightforward and fair. What more could you ask for? FJ's sales staff was friendly, their focus was that my needs were being taken care of, upfront. They were honest du What more could you ask for? FJ's sales staff was friendly, their focus was that my needs were being taken care of, upfront. They were honest during the transaction. Buying a car can be stressful, but not at FJ. They were straightforward, no need to spend hours or days working on a deal. Their fair pricing and complimentary services help you feel you are getting the best possible deal. More