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Audi Fletcher Jones

Costa Mesa, CA

4.3
1,019 Reviews
Welcome to Audi Fletcher Jones! Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way. We’re located in Costa Mesa, California! Come experience “The Fletcher Jones Difference” at our newest location today!
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1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,019 reviews

March 25, 2019

Best buying experience I ever had This was by far the easiest car purchase of my life. I got to the dealership and they had the exact car I was looking at sitting in the showroom (by c More

by Tameressam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Bradford
Mar 25, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

March 24, 2019

Overall Good Experience Holly was the sales assistant who helped me when I walked in the door at Fletcher Jones Audi. He was incredibly honest and helpful, and I felt that he More

by Audi'ing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly
Mar 25, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

March 17, 2019

Great We have been searching for two months for the perfect car. Thank you for having a high standard for used cars. We looked at a lot of cars before we More

by Dzrtrun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Meza
Mar 19, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

March 12, 2019

Drop off time consuming but puck up good 15 minutes to get someone to help me when I dropped it off. They were very busy. It appears the staff is working under difficult circumstances while More

by ML
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank; Samantha
Mar 18, 2019 -

Audi Fletcher Jones responded

Hello, Your complete satisfaction is our number one priority and I apologize that your visit was anything less than perfect. We truly value you as a guest and welcome the opportunity to remedy your concerns. Please call me at 949-718-6532. Warm regards, Audi Fletcher Jones Management

March 10, 2019

End go end this is the best dealership experience Sasha was our sales consultant on both our Audi S6 and now Q7! He and the entire team at Fletcher Jones Audi were super professional and timely. You c More

by Audi2x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Starrett, Sasha Poleshuk
Mar 11, 2019 -

Audi Fletcher Jones responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Sasha. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

March 07, 2019

2nd to none Excellent experience with the service and parts team at Audi Fletcher Jones. How does Jose Magana continue to look better every time I see him? More

by MFL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones and for taking the time to provide us with your valuable feedback. Guest satisfaction is our greatest priority. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. As always, please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

March 07, 2019

World Class Service World class experience from start to finish. Ash couldn't do enough to help and made the experience memorable. Excellent customer service and dedicati More

by cc1231
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ash
Mar 08, 2019 -

Audi Fletcher Jones responded

Hello, Congratulations on your vehicle purchase! Thank you for choosing Audi Fletcher Jones to serve your buying needs. Please know your feedback is greatly appreciated. Our team of associates is excited to hear that Ash provided you with world class service from beginning to end. We are thrilled to have you as part of our Fletcher Jones family and look forward to working with you for many years to come. Warm wishes, Audi Fletcher Jones Management

March 04, 2019

Excellent experience We bought our TTS from Audi Fletcher Jones recently. Our sales consultant was Michael Quezada. He was nice and professional and this was the best buyi More

by Terry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2019 -

Audi Fletcher Jones responded

Hello Terry, Thank you for choosing Audi Fletcher Jones. We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michael Quezada!! Your recommendations are truly a gift. Congratulations on your Audi TTS! Best, Heather Lewis Client Care Manager

February 23, 2019

Amazing service!! Jose was an awesome service rep and provided 5 Star service in my visit form the beginning to end! Ernesto was the best shuttle driver possible! H More

by Manny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

February 21, 2019

Fantastic experience We bought our A6 frrom Audi Fletcher Jones. Our sales consultant was Michelle Racine. From the first day we came in to research the cars until the d More

by Rickmcn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Racine
Feb 21, 2019 -

Audi Fletcher Jones responded

Hello Rick, We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michelle Racine. Your recommendations are truly a gift. That being said, please let us know if we can be of any further assistance to you now or in the future. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

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