Audi Fletcher Jones

Yasser was beyond helpful and patient with me finding a new car. He was personable throughout whole process. I highly recommend this dealership, ask for Yasser and it well be an easy and pleasant transacti new car. He was personable throughout whole process. I highly recommend this dealership, ask for Yasser and it well be an easy and pleasant transaction! 10/10 More

Very helpful and patient. Knew I was looking for a new car over a three month period and kept in touch a respectful amount, never pressuring me or bugging me unlike other dea Knew I was looking for a new car over a three month period and kept in touch a respectful amount, never pressuring me or bugging me unlike other dealerships in that same window. When time came to make a deal, she helped make the process go by smoothly. More

Amazing, Thorough, Fantastic Customer Service and Frank Camargo is the absolute best man to work with!! He is diligent, kind, respectful, goes above and beyond!! Everyone else is impeccable in their manner Camargo is the absolute best man to work with!! He is diligent, kind, respectful, goes above and beyond!! Everyone else is impeccable in their manners and reception of clients coming in with their greeting to seeing them to their cars upon completion!! I highly recommend Fletcher Jones Audi. Frank worked tirelessly to find and get covered by extended warranty what Audi Mission Viejo not only missed but almost damaged my car beyond repair for lack of diagnosis and carelessness. I will be coming back with our other cars assuredly!! Thank you Frank and everyone else! Merry Christmas, Jennifer Dudley-Pieropan More

I own a 2022 Q5 (my other car that my wife drives is a 2020 Q7). I bought my Q5 2.5 months ago (In a different dealership) and recently I started seeing occasional check engine and drive system lights whe 2020 Q7). I bought my Q5 2.5 months ago (In a different dealership) and recently I started seeing occasional check engine and drive system lights where the display shows that I can't go over 4000 RPMs. So I called Audi Fletcher Jones and asked to check it as well as respond to the Recall which I might be impacted by. I scheduled an appointment to which a loaner will be available (I need a car to move around) and 2 hours before my appointment I received a text message saying there was no loaner available. I wasn't surprised since this is the 4th time that it is happening to me with Fletcher Jones Audi (I had the same last-minute cancelations 3 times with the Q7). I rescheduled to January 2023, hoping that the car will be ok by then, but this morning I experienced the same issues of losing power and all sorts of warning lights (with only 2k miles) so I called your dealership and asked to expedite the visit or perhaps provide me a rental (which is very common in case there are no loaners available) as the car isn't functioning well and this will be Audi's responsibility for not taking care of it on time. The service person (I wasn’t able to catch his name) wasn’t helpful and refused to hear me out or offer any kind of assistance. While I was speaking, he said impatiently "have a good day" and just slammed the phone down intentionally in my face knowing that I was still talking. I was nothing but shocked by this rude and condescending behavior. Simply speechless and disappointed. Trying to call back and speak to a manager wasn't successful... someone took my number and said that he'll let the manager call me back... but it never happened. I also sent an email to the general manager but no reply since then... As a loyal Audi customer, I'm deeply disappointed and moreover feel humiliated by this unprofessional behavior. Needless to say, I called a different Audi dealership, and even though they did not have loaners available, they promised to get me on a rental... More

I HAVE A GREAT EXPERIENCE WITH SCOTT AND MONICA. SCOTT MAURIZI WAS AMAZING FROM 1ST TIME HE WELCOME ME HE WAS ALWAYS AT MY SIDE. I NEVER FEEL LIKE IM MAKING MISTAKE. HE ALWAYS GIVE ME HIS SUPPORT SCOTT MAURIZI WAS AMAZING FROM 1ST TIME HE WELCOME ME HE WAS ALWAYS AT MY SIDE. I NEVER FEEL LIKE IM MAKING MISTAKE. HE ALWAYS GIVE ME HIS SUPPORT WITH SMILE AND UNDERSTANDING. HE TAKE HIS TIME TO EXPLAIN ME ALL THE DETAILS. HELP ME TO MAKE THE BEST CHOISE. MONICA DONE AMAZING JOB WITH THE PAPER WORK SUPER FAST AND VERY PROFESSIONAL. GREAT EXPERIENCE. MERCI More

I just had my car serviced and was very happy with their customer service. Hayden was very helpful with providing transportation and kept me updated. customer service. Hayden was very helpful with providing transportation and kept me updated. More

They sold me a lemon and I have been trying to reach out to them since the beginning of the year to fix the issue. It took them months to respond and went dark after. to them since the beginning of the year to fix the issue. It took them months to respond and went dark after. More

Just picked up a A4 from yasser and the process is made simple and easy. Yasser made sure I understand and answered all my questions all through out the process. Will definitely recommend car shopping here simple and easy. Yasser made sure I understand and answered all my questions all through out the process. Will definitely recommend car shopping here in the future! More

I went to a few dealers to sell my car but no one wanted to really help me but yesterday I met with Yasser he took care of me if you go in to Audi Fletcher Jones Ask for Yasser he's truly the best to really help me but yesterday I met with Yasser he took care of me if you go in to Audi Fletcher Jones Ask for Yasser he's truly the best More

Thank you Yasser you were amazing in helping me sell my car I bought my car enjoyed it well but I have to move so I need to sell it and Yasser helped through the whole experience !! car I bought my car enjoyed it well but I have to move so I need to sell it and Yasser helped through the whole experience !! More