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Audi Fletcher Jones

Costa Mesa, CA

4.3
1,019 Reviews
Welcome to Audi Fletcher Jones! Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way. We’re located in Costa Mesa, California! Come experience “The Fletcher Jones Difference” at our newest location today!
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1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,019 reviews

April 14, 2019

Poor service at Audi Fletcher Jones poor service by Audi fletcher jones. Jose Magana Offered no resolution to service problem which resulted in having to pick my car up and take to anot More

by Audi2019
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose Magana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2019 -

Audi Fletcher Jones responded

Hello, Our team would like to follow up on your review and assist you with your concerns. Please contact me at 949-718-6532. Kind Regards, Audi Fletcher Jones Management

April 13, 2019

How do you team went above and beyond the call of duty Ryan took excellent care of us. He kept me informed every step of the way, always returned communications and was extremely professional ?? This i More

by Newport Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

April 01, 2019

Great experience Alex Hoes was very attentive and professional. We ended up buying with Audi Fletcher Jones rather than another Audi dealership nearby. He always picke More

by Dino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hoes
Apr 02, 2019 -

Audi Fletcher Jones responded

Hello Dino, We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Alex Hoes. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

April 01, 2019

Very professional and service oriented. Michael was a pleasure to work with and Taylor made things very simple and seamless. They were very professional while also being extremely friendly More

by philw68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Bradford
Apr 02, 2019 -

Audi Fletcher Jones responded

Hello Phil, Thank you for choosing Audi Fletcher Jones and for your 5 star review! Your feedback is greatly appreciated and guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michael Quezada and Taylor Bradford. Please let us know if we can be of any further assistance to you now or in the future. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

March 31, 2019

Customer service at it's best! I drove from Phoenix Az to purchase my new A6. The services I received upon entering the dealership was awesome ! Thanks Breanna, Holly and Meliane More

by The Dude 40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Breanna, Holly & Meliane
Apr 02, 2019 -

Audi Fletcher Jones responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Holly, Breanna, and Melanie. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

March 31, 2019

Completely satisfied From start to finish everyone treated us well and the follow through was amazing. Dave Quezada is a fantastic guy. He followed up and was patient wh More

by 2015 audi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones and for your 5 star review! We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michael Quezada. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

March 30, 2019

Best car-buying experience ever. I’ve purchased numerous used new and used cars over the years - and this was the best experience ever. Low-pressure, helpful, comfortable, knowledgeab More

by Mphaus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Lucarelli
Apr 02, 2019 -

Audi Fletcher Jones responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Don Lucarelli. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

March 29, 2019

Ryan Rabush is a wonderful advisor The only comment I have is that service has to make sure that the sensor is reset for tire pressure . Not very assuring when the tire pressure sensor More

by dsanti4550
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for being a loyal guest and giving us the opportunity to serve you! Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable experience working with Ryan.Your thoughtful insight allows us to continually improve our guest experience. Please call me at 949-718-6532. Kind regards, Audi Fletcher Jones Management

March 27, 2019

Great Experience Usually I hate having to get my car serviced, but Sam was great. Extremely accommodating and made it very easy for me! Was very mindful of my time and More

by mar166088
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Jordan
Mar 29, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

March 25, 2019

Thank you Had a great, quick experience. The new facility is beautiful and can tell it will only get better. The team was extremely helpful from start to finish More

by Robcarey4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steven in finance , Michelle Racine
Mar 25, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

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