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Audi Fletcher Jones

Costa Mesa, CA

4.3
1,019 Reviews
Welcome to Audi Fletcher Jones! Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way. We’re located in Costa Mesa, California! Come experience “The Fletcher Jones Difference” at our newest location today!
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1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,019 reviews

May 09, 2019

Love my car. Attention paid to the customer was a bit lacking at times at the dealership, but overall Christopher came through and made sure I was taken care of. I More

by Irene&Bruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Burton
May 16, 2019 -

Audi Fletcher Jones responded

Hello Irene & Bruce, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Christopher Burton. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

May 07, 2019

Great dealership. Honest ,knowledgeable and kind Fletcher Jones is fortunate to have a GSM like Taylor Bradford. He and his staff went out of their way to make me feel comfortable leasing two new Aud More

by BBS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashe. Armand. Steve , Chris. Holly, Taylor Bradford, Diego Meza, Brandon Roy
May 07, 2019 -

Audi Fletcher Jones responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Taylor. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

April 25, 2019

Buy a New car Excellent service from sales and finance team. Very friendly from sales team. The price is fair. We finished all paper work at very late and got our c More

by AUDIA6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Racine
Apr 26, 2019 -

Audi Fletcher Jones responded

Hello, We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of our sales and finance team. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

April 25, 2019

Audi Care Had to bring my Allroad in for the 45K service, 5 months after I did the 35K service due to the stupid terms with AudiCare service plans. I was not to More

by Outcasthb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
frank camargo
Apr 27, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

April 24, 2019

Great Car Buying Experience I just sold my BMW X5 40E and did a lot of research and now that I have the Q5 it's a huge difference. It's a great car and it has all the bell and wh More

by Dat Ng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ash Talei
Apr 25, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. We appreciate you taking the time to share your valuable feedback on you and your wife's recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Ash Talei. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

April 22, 2019

Good Customer Service, slight delay on tire delivery As I did receive a loaner, the wait on the tires was not a problem. Pricing seems high, but I assume normal for Audi dealerships. More

by Christoph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Apr 23, 2019 -

Audi Fletcher Jones responded

Hi Christoph, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up this review and feedback to see what we may do to exceed your expectations. Please call me at 949-718-6532. Kind Regards, Audi Fletcher Jones Management

April 22, 2019

Audi Q5 premium Great overall experience, knowledgeable sales team. The team really worked with us to get the deal we wanted. Would recommend this dealership to a fri More

by Jayalong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Meza, Brandon Roy
Apr 24, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

April 21, 2019

Best dealership Holly Setiadi is the kindest & most patient salesman. He goes out of his way to help you & make you feel like the most important customer. He doesn’t More

by Dmsa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Holly Setiadi, Taylor Bradford, Brandon Roy
Apr 22, 2019 -

Audi Fletcher Jones responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Holly. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

April 20, 2019

Great first service! Henry was a great representative of Audi Fletcher Jones and made my first regular service experience for my new car a breeze! Great service all aroun More

by Abb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Chang
Apr 22, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

April 16, 2019

Service focused I visited this dealership many times before making my purchase decision, and every visit was a terrific experience. Michelle was my sales consultant More

by John1914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Racine
Apr 17, 2019 -

Audi Fletcher Jones responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michelle. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

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