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Audi Fletcher Jones

Costa Mesa, CA

4.3
1,019 Reviews
Welcome to Audi Fletcher Jones! Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way. We’re located in Costa Mesa, California! Come experience “The Fletcher Jones Difference” at our newest location today!
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1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,019 reviews

June 12, 2019

new SQ5 The experience was good on all things except Audi wouldn't let me title the car in my business name which was very inconvenient with possible negative More

by SQ5 guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sohila Elmansoury, Luis (Finance Manager), Chris (general Manager)
Jun 14, 2019 -

Audi Fletcher Jones responded

Hello, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations. Please call me at 949-718-6532. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

June 08, 2019

No-nonsense, professional sales experience Friendly, professional, helpful staff. Meant to return an end of lease A-5 and get a new Q5 lease. Ended up also trading my one year old Q5 on lease f More

by Audi Fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Racine
Jun 10, 2019 -

Audi Fletcher Jones responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

June 05, 2019

Overall experience From the first moment I contacted Audi, I dealt with Sasha Poleshuk. Amazing person, very honest, excellent salesperson and very professional. I highl More

by ArielSanDiego
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sasha Poleshuk
Jun 05, 2019 -

Audi Fletcher Jones responded

Hello Ariel, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Sasha. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

May 30, 2019

Responsive and honest Henry took care of us promptly and updated us at each point in our service experience. I felt I was in control of the service of our car. I would n More

by gonediving
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Chang
Jun 11, 2019 -

Audi Fletcher Jones responded

Hello, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations. Please call me at 949-718-6532. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

May 27, 2019

Lana Petrova as a sales person Im a very direct efficient car buyer and appreciate the same from a sales person. Lana was referred to me by a respected business associate of mine vi More

by gannon8989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lana Petrova
May 30, 2019 -

Audi Fletcher Jones responded

Hello, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up this review and feedback to see what we may do to exceed your expectations. Please call me at 949-718-6532. Kind Regards, Audi Fletcher Jones Management

May 27, 2019

Simply outstanding Fletcher Jones’ intake process was exceptional; our sales representative greeted us with a smile, the floor Manager was extremely helpful and transpar More

by Ed/Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Gonzales
May 28, 2019 -

Audi Fletcher Jones responded

Hi Ed & Sandy, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Heather Lewis Client Care Manager

May 22, 2019

Excellent service! Henry went above and beyond to ensure the best experience. Kept me informed through the process when the car will be ready and addressed any last minu More

by Darena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Cheung
May 22, 2019 -

Audi Fletcher Jones responded

Hello Darena, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Henry. Please let us know if we may be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

May 17, 2019

So easy Audi service and all personnel simply make my Audi experience so effortless. Jose Magaña knows me by name, knows I need to be in and out quick and is More

by Mtognoli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Jose. Please let us know if we may be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

May 15, 2019

Audi Experience The entire staff was very professional and attentive. In particular, Don Lucarelli did an amazing job. He was patient, very knowledgeable about the p More

by Chris1357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Lucarelli
May 16, 2019 -

Audi Fletcher Jones responded

Hi Chris, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Don Lucarelli. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

May 13, 2019

Service-oriented, solid selection, professional Very accommodating, highly service-oriented, professional and thorough. Mike was very knowledgeable and answered all my questions so I could compare o More

by D&D2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melanie was great too
May 16, 2019 -

Audi Fletcher Jones responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michael. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

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