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Audi Fletcher Jones

Costa Mesa, CA

4.2
1,023 Reviews
Welcome to Audi Fletcher Jones! Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way. We’re located in Costa Mesa, California! Come experience “The Fletcher Jones Difference” at our newest location today!
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1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,023 reviews

December 30, 2019

the service was very good, Henry did a good job as always. I was satisfied with the service and the replacement car I borrowed during the repairment More

by kuniueno
Recommend Dealer
Yes
Employees Worked With
Henry Chang
Dec 31, 2019 -

Audi Fletcher Jones responded

Hello Kuniueno, It's of great pleasure to hear that your most recent service with our advisor Henry Chang went good. Providing a loaner vehicle is just one of the many perks we offer for our guests. Our team is looking forward to serving you for many more years. Best Wishes, Your Friends and Family at Audi Fletcher Jones

December 19, 2019

Ryan is the best!He always goes above & beyond to be Ryan is the best! He always goes above & beyond to be helpful. Would highly recommend him. Very knowledgeable, responsive & very attentive to his c More

by Tracillandis
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
Dec 20, 2019 -

Audi Fletcher Jones responded

Hi Traci, We are so pleased to hear about your recent service visit with Ryan! Thank you for your 5 star review! Our goal is to provide the best experience possible. We look forward to your next schedule maintenance with Ryan! Warm Regards, Your Friends and Family at Audi Fletcher Jones

December 16, 2019

This service facility is accommodating and helpful and efficient. I enjoy getting the email and texts notifying me of the progress of the service and when I can pick up the car. More

by J Puffy Cloud
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Dec 16, 2019 -

Audi Fletcher Jones responded

Hi, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Audi Fletcher Jones

December 15, 2019

Excellent service. On timeBrought car for recall Excellent service. On time Brought car for recall problem Fixed and delivered on time Will use again without hesitation Car washed before deliver More

by coutsoftides
Recommend Dealer
Yes
Employees Worked With
Jose
Dec 16, 2019 -

Audi Fletcher Jones responded

Hello, Congratulations on your recent purchase! Our team is delighted to hear about your exceptional sales experience. We look forward to your next visit. Best, Your Friends and Family at Audi Fletcher Jones

December 12, 2019

First time with AUDI It was a fabulous — provisional team. Sebastian Lozano helped me a lot. He is excellent and knows how to go over and beyond customer expectations. More

by Farhad Vojdaniheris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katia Campbell, Sebastian Lozano
Dec 13, 2019 -

Audi Fletcher Jones responded

Hello Farhad, Thank you for the 5 star rating! Our team is delighted to hear about your above and beyond experience with Sebastian! We look forward to seeing you again. Best, Your Friends and Family at Audi Fletcher Jones

December 10, 2019

Really pleased to get reall service without an appointment and also appreciated the Uber option. Thanks very much. Jose was great. I recommend this dealership and look forward to it's new location More

by Linda
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Dec 11, 2019 -

Audi Fletcher Jones responded

Hello Linda, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your recent visit with us. We are happy that Jose provided you with outstanding service! Your recommendations are highly appreciated. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones

November 27, 2019

EXCEPTIONAL. Absolutely exceptional Ryan in particular was wonderful. Incredibly responsive, informative and efficient. This supplemented a very effective initial response via phone. Tha More

by mohamed.el-erian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
Nov 27, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your wonderful visit with us. We are happy that Ryan provided you with outstanding service and that he was very responsive throughout the whole process. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones

November 26, 2019

Jose was exceptional with great customer service and follow up. Thank you for a prompt recall repair and a great environment for the recent visit More

by mmurrel
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Nov 27, 2019 -

Audi Fletcher Jones responded

Hello, Thank you so much for your wonderful post! We greatly appreciate you sharing your recent service visit with Jose! The team at Audi Fletcher Jones is grateful for your business and recommendations. Looking forward to your next scheduled service with Jose. All the Best, Kimberlee Camargo Reputation and Brand Loyalty Manager

November 23, 2019

Exceptional. Prompt. Kept in the loop of the progress of my vehicle being serviced. Appreciate it being communicated through text for convenience. 10/10 rating. More

by Craig N
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Nov 25, 2019 -

Audi Fletcher Jones responded

Hi Craig, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones

November 18, 2019

I took my car in for its 1 year checkup and they were so accommodating to all my needs. I also received a recall notice and they were able to add that service to be done at the same time as my appointment e More

by Dgallonio
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Nov 18, 2019 -

Audi Fletcher Jones responded

Hi, Thank you so much for your wonderful post! It's amazing to hear that we delivered a genuine Audi experience. We greatly appreciate you sharing your first service visit with us! Looking forward to your next scheduled service! Best, Your Friends and Family at Audi Fletcher Jones

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