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Audi Fletcher Jones

Costa Mesa, CA

4.2
1,024 Reviews
Welcome to Audi Fletcher Jones! Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way. We’re located in Costa Mesa, California! Come experience “The Fletcher Jones Difference” at our newest location today!
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1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,024 reviews

March 03, 2020

Paul was very pleasant and helpful. He was very good about keeping me updated regarding the status of my vehicle. His updates were very thorough More

by grnmm
Recommend Dealer
Yes
Employees Worked With
Paul Panya
Mar 04, 2020 -

Audi Fletcher Jones responded

Hi, Our team at Audi Fletcher Jones goes to great lengths to ensure we fulfill all the needs of our guests. We are so pleased to know of the fantastic service visit you experienced working with Paul! The service team is grateful for your business and look forward to serving you again. Best, Your Friends and Family at Audi Fletcher Jones

March 03, 2020

Everyone was very polite. I came for routine maintenance it took 7 hours before my car was car was finished.. I found it to be unusually long for oil change, fluid check, tire More

by akmedlen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry in the service department
Mar 04, 2020 -

Audi Fletcher Jones responded

Hi , We are so pleased to hear about your recent service visit with our service team! It's wonderful reviews like yours that truly represent what we strive for everyday! Thank you for your 5 star review! We look forward to welcoming you back! Regards, Your Friends and Family at Audi Fletcher Jones

March 02, 2020

Jose is the best. He always takes care of us. We were not looking forward to having to change dealers when Audi moved to a Fletcher Jones, but having Jose there made us feel better and we’re right to fee More

by TT Fan
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Mar 03, 2020 -

Audi Fletcher Jones responded

Hi, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about how Jose is the best! We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones

February 28, 2020

Great service. Jose took good care of us at our appt. The dealership is also great. Great coffee choices and clean. Can’t wait to see the new dealership at new location. More

by Fab
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Feb 28, 2020 -

Audi Fletcher Jones responded

Hello, Thank you for the 5 star rating and kind review! We are happy to read how much you enjoyed our coffee and that Jose provided you a wonderful visit! We are looking forward to serving you again! Best, Your Friends and Family at Audi Fletcher Jones

February 27, 2020

Jose Magana was great. He is was very professional with a good attitude. He is a keeper for you and Fletcher Jones Audi Dealership! Yea More

by boxing77
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Feb 28, 2020 -

Audi Fletcher Jones responded

Hello, All of us at Audi Fletcher Jones go to great lengths to ensure that each guest receives the highest levels of service and care. Thank you for the 5 star rating and sharing you awesome service experience working with Jose! We look forward to serving you for years to come! Best, Your Friends and Family at Audi Fletcher Jones

February 23, 2020

this visit appeared to cure the issues first visit a year ago did not go well yet this recent visit appears to have corrected the issues very happy with the service thanks More

by steve_surber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
henry chang
Feb 24, 2020 -

Audi Fletcher Jones responded

Hello Steve, Thank you for taking the time to share your valuable feedback. The team at Audi Fletcher Jones appreciates you allowing us the opportunity to earn your business and look forward to working with you for many years to come! Please feel welcome to contact us anytime. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

February 18, 2020

This Audi dealership provided excellent service. They explained up front what the required service was and it's cost. Then they offered add on recommended service but did not pressure me to accept these More

by MLASCA
Recommend Dealer
Yes
Employees Worked With
Frank Carmargo, Jose Magana
Feb 19, 2020 -

Audi Fletcher Jones responded

Hello, Thank you for posting your 5 star review! It's wonderful reviews like yours that truly represent what we strive for everyday! Our entire service team appreciates your feedback and thrilled to know of pressure free recommendations Jose provided you. We appreciate your business and recommendations. All the best, Your Friends and Family at Audi Fletcher Jones

February 18, 2020

20,000 mile service on an a 2018 Q7 Jose did a great job explaining everything. I had an early appointment and got my car back in the early afternoon, which made me very happy. :0) Lind More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Feb 19, 2020 -

Audi Fletcher Jones responded

Hi Linda, Thank you for being a valued guest and taking the time to share such amazing feedback. It is wonderful to hear that your most recent visit with us is deserving of your 5-stars. We look forward to you next scheduled visit with Jose! All the Best, Your Friends and Family at Audi Fletcher Jones

February 16, 2020

henry chang was great, there were loaners so he hooked me up with an Uber to and from the dealership and got everything done same day. His communication was also fantastic More

by Jkyle100
Recommend Dealer
Yes
Employees Worked With
Henry Chang
Feb 17, 2020 -

Audi Fletcher Jones responded

Hi, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about the great service Henry provided you! We are happy to hear he was able to get your vehicle returned to you same day while keeping you updated throughout the process. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones

February 15, 2020

Ryan Robausch always does a phenomenal job. He keeps me informed, provides candid and honest assessment of what needs to be done and what can wait until the next time around. More

by Garymiles
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
Feb 17, 2020 -

Audi Fletcher Jones responded

Hi Gary, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about how Ryan did a phenomenal job during your service visit with us. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones

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