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Audi Fletcher Jones

Costa Mesa, CA

4.2
1,024 Reviews
Welcome to Audi Fletcher Jones! Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way. We’re located in Costa Mesa, California! Come experience “The Fletcher Jones Difference” at our newest location today!
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1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,024 reviews

May 19, 2020

Henry in Service at Audi Fletcher Jones did a great job scheduling,finishing on time, providing me a free loaner and throwing in a free car wash. Very happy. More

by Scott
Recommend Dealer
Yes
Employees Worked With
Henry Chang
May 19, 2020 -

Audi Fletcher Jones responded

Hi Scott, We are honored to receive your raving review and appreciate you complementing our level of service. We look forward to welcoming you back! Kind Regards, Your Friends and Family at Audi Fletcher Jones

May 14, 2020

Assist with my car maintenance since moving to Orange County. Delightful staff, notably frank in service who is my advisor. Thanks for all you do! More

by lmahar
Recommend Dealer
Yes
Employees Worked With
Frank, 6 stars 🙏🏼
May 19, 2020 -

Audi Fletcher Jones responded

Hello, Thank you for leaving us such a great review regarding your service experience with Frank! It is wonderful to hear that your first visit with us is deserving of your 5-stars. We are thrilled to have the opportunity to serve you and want to extend a warm welcome to Orange County! All the Best, Your Friends and Family at Audi Fletcher Jones

May 07, 2020

Easy in and out Henry helped me and made the service process simple. He communicated along the way and there were no surprises. My car was ready when promised. More

by RM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Chang
May 08, 2020 -

Audi Fletcher Jones responded

Hello RM, Our number one goal is to provide outstanding experiences for all of our guests! The team at Audi Fletcher Jones is so pleased to have your 5 star rating and appreciate you mentioning your experience with Henry. We are grateful for your business and look forward to welcoming you back! All the Best, Your Friends and Family at Audi Fletcher Jones

May 07, 2020

Fast and efficient! Although I was bummed that a known TSB issue on the fuel door not unlocking had to be handled out of pocket cause my warranty ended last March, Audi F More

by Kood Garma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Chang
May 08, 2020 -

Audi Fletcher Jones responded

Hello, Thank you for allowing us the opportunity to serve you. At Audi Fletcher Jones all of the team members go to great lengths to ensure the best possible care for our guests vehicle’s and do understand your concerns with the manufacturer warranty. We are grateful to have earned your business and wonderful feedback regarding your experience with Henry. If I may be of any assistance please contact me directly at 949-718-6532. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

April 17, 2020

Great service Both reps were outstanding. Michelle was able to get me the car I wanted. She went over and above. Katia explained all about the car very well. More

by darleneh
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Racine, Katia Campbell
Apr 20, 2020 -

Audi Fletcher Jones responded

Hi Congratulations on your recent purchase! Our team is delighted to hear about your exceptional sales experience with Michelle, and Katia. We look forward to your next visit. Kind Regards, Your Friends and Family at Audi Fletcher Jones

April 16, 2020

Quick and efficient Came in for a recall notice and was handled very quick and with friendly service. Appointment set, reminders and update when done were all nice touche More

by mike
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Apr 16, 2020 -

Audi Fletcher Jones responded

Hello Mike, The team at Audi Fletcher Jones is truly grateful for business and your kind words. We take great pride in serving our guests well and we look forward to serving you for many years to come! All the Best, Your Friends and Family at Audi Fletcher Jones

April 08, 2020

Easy, fast, efficient As always, fast, pleasant, and always strong on communication. I was alerted of the findings and updated along the way. It was easy to do business w More

by Rebecca Jo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Apr 08, 2020 -

Audi Fletcher Jones responded

Hello Rebecca, We are so grateful for your kind words and 5 star rating! The team at Audi Fletcher Jones is honored to receive your raving review and appreciate you complementing our level of service. We look forward to welcoming you! All the best, Kimberlee Camargo Reputation and Brand Loyalty Manager

March 31, 2020

Great service! The service was great and summed up as quick, easy, and painless. I would highly recommend the service center and appreciated the time spent with me. More

by Gerardo.Aguilera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry
Apr 01, 2020 -

Audi Fletcher Jones responded

Hi Gerardo, Thank you for leaving us such a great review and complimenting Henry on the level of service he provide you! We are thrilled to know the lounge was an added bonus to your visit! We are grateful for you business and look forward to welcoming you back. Best, Your Friends and Family at Audi Fletcher Jones

March 28, 2020

Great experience! Jose was very detailed in explaining service to be performed. Jose Magana was also very courteous and professional as usual. Location was very clean and up kept. Service on my vehicle wa More

by streetstockscc
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Mar 30, 2020 -

Audi Fletcher Jones responded

Hello, It's really rewarding hearing that Jose Magana was able to assist and provide you with outstanding service throughout your visit with us. Glad we were able to get your car in tip-top shape in a timely manner. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come! Best Wishes, Your Friends and Family at Audi Fletcher Jones

March 26, 2020

Purchased used Audi, once home noticed a few concerns, Fletcher Jones repaired to our satisfaction, they were professional and wanted to make sure we were happy More

by LDA
Recommend Dealer
Yes
Employees Worked With
Jose Magana, Sasha Poleshuk, Michael Quezada
Mar 27, 2020 -

Audi Fletcher Jones responded

Hi, Congratulations on your recent Audi purchase! Our team is delighted to hear about your professional experience with everyone. We look forward to assisting you again with all of your Audi needs. Best, Your Friends and Family at Audi Fletcher Jones

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