Audi Fletcher Jones

I was shopping German sports sedans and stopped by AFJ to look at the Audi A6. I ended up buying a different brand, but after visiting half a dozen BMW, MB and Audi dealerships I couldn’t not notice how exce look at the Audi A6. I ended up buying a different brand, but after visiting half a dozen BMW, MB and Audi dealerships I couldn’t not notice how excellent the sales experience at AFJ was compared to the other dealerships I visited. My salesman, Kyle Feldhaus, was informative, pleasant and while he was constantly selling me on the car, he was never pushy or unpleasant. This car purchase was the first time I have purchased a luxury brand and AFJ was the only dealership I shopped where I felt l was getting a luxury experience. Every other BMW and MB dealership I visited, it felt just like I was buying another Honda. But that is to Kyle, the experience at AFJ really stood out. I didn’t buy a car from him because I decided to get a BMW, but if I was going to buy an Audi, it would have been from him. More

Hayden in service is probably the best advisor I have ever had, really looks after his clients! ever had, really looks after his clients! More

Bought two cars from this dealership, terrible after sales service and no respect for customer. Beware and stay away! sales service and no respect for customer. Beware and stay away! More

This was our first time at this dealership. From beginning to end the service here was excellent. Kyle’s customer service was top notch. Entire experience was excellent, I’m a customer for li From beginning to end the service here was excellent. Kyle’s customer service was top notch. Entire experience was excellent, I’m a customer for life! More

My sells person, Anthony was great from the minute we met to test drive until I drove my new SUV home. Luis handled all the signing of lease. Explained everthing until I signed!! Everyone was extremely to test drive until I drove my new SUV home. Luis handled all the signing of lease. Explained everthing until I signed!! Everyone was extremely helpful & happy enviorment, Sharon More

We have been doing business with this dealership for over a year now. Leo is a class act, very professional and always suits our timeline. I own a business so it’s impossible for me to make it out. Everytime a year now. Leo is a class act, very professional and always suits our timeline. I own a business so it’s impossible for me to make it out. Everytime we do a purchase he always brings the cars to us. I will always and only buy our Audis for my staff and family from these guys. More

Completely disappointed with my service experience today. I made an appointment with this dealership two weeks ago, explaining my situation. I rearranged my schedule and arrived on time to be greeted by a I made an appointment with this dealership two weeks ago, explaining my situation. I rearranged my schedule and arrived on time to be greeted by a young man who asked me to wait for a service advisor. The service advisor came out looking at her tablet and asked what I needed. After explaining the situation, she told me that I would need to take the car back to the original Audi dealer as she could not tell me if my warranty would cover the service needed. After explaining that I spoke with someone in the service department who told me to bring the car in, the advisors stated that I likely spoke to their call center and that the representative wouldn't know how to handle my situation. Real nice way to waste my time. The advisors acted as if she could care less about my issue and I am certain that this stems in part, to my purchasing this Audi at another dealership. Without offering any alternatives or solutions, she walked back inside and left me to leave the department. I am a big advocate of customer service training and feel as if he service department definitely needs a lesson in how to treat customers. I currently own three Audi's and will not use this dealership to purchase nor service in the future. This is not the Audi way, in my opinion. Do better, Fletcher Jones. More

Andi. Very professional, good attitude. Making my family very countable makes the process very easy. She can not finish the process because of an emergency Very professional, good attitude. Making my family very countable makes the process very easy. She can not finish the process because of an emergency. But at the end of the process, finance was very slow, and cleaning the car was very bad they did it twice, and still bad. Good for Andi. Because her professionalism we buy this Audi More

In all my car buying years I have never had such a streamlined experience. I came in to test drive the Audi Q4 etron. I was on the fence about it and originally had my eye on a Tesla. Jacob sold me on streamlined experience. I came in to test drive the Audi Q4 etron. I was on the fence about it and originally had my eye on a Tesla. Jacob sold me on that car before I even had a chance to take it on a test drive. He was super knowledgeable. I ended up driving off that lot with a brand new car that same day. He worked with me on a deal I was comfortable with and Peter had me in and out with my paperwork process. 10/10 service. More

Awful customer service. I test-drove an Audi Q8 e and had some discussions regarding the lease price. however, the dealership did not have the color I wanted. so, two days l I test-drove an Audi Q8 e and had some discussions regarding the lease price. however, the dealership did not have the color I wanted. so, two days later Matthew called me to tell me they have the car I wanted. We agreed on the lease's financial terms over the phone and had an appointment to pick up the car. About three hours before the appointment to pick up the car, a Fletch Jones manager called me to confirm the appointment. I told him I would be there on time. I went to the appointment to finalize the deal and pick up the car, but I was told the car was sold. I asked why would you call me to confirm the appointment, and why you made me drive all the way in the 405 traffic on Friday afternoon if the car was sold. Matthew said we want to see if something else interests me. All I can say it has been a bad experience dealing with these guys. They all need an intensive course in Customer Service More