Audi Fletcher Jones

We recently bought a used car from this dealership. Although they seemed nice and their dealership appeared legit, we have been having issues after issues with the car. Additionally, the warranty we pu Although they seemed nice and their dealership appeared legit, we have been having issues after issues with the car. Additionally, the warranty we purchased from the dealership just informed us that they wouldn’t cover the repair because it appears these issues were pre-existing before our purchase. If that was the case, why weren’t these issues disclosed before the purchase of the vehicle? After driving the car off of the lot onto the freeway, we heard rattling in the front passenger side. We informed the sales agent of this a few days later and he stated we could always bring it in to get checked out. Since he didn’t state this would be a complementary service, we decided to wait until the title cleared so we could take it to the Tesla dealership. When we took the car to the shop for a diagnosis, we were informed that the suspension needed to be fixed and the repair would cost around 5k. Two weeks after purchasing the car, we ran it through a car wash and discovered water was coming through the door seals. This is priced at another 1.5k to repair and the warranty won’t be covering it. Was this also just coincidence or was this just not disclosed? Around this same time we discovered the glove box hasn’t been closing properly. Another $400. Coincidence? At this point, I think not. On top of all this, within the last month of purchasing the car, we have also discovered issues with the front heated seats and the Bluetooth microphone…. It’s been a long train reck filled with many phone calls and stress. This shouldn’t have been our experience when dealing with such a reputable brand. More

Every one at Fletcher Jones was helpful and friendly. The vehicle was delivered to me clean and ready to drive. Best experience at car dealership in my 50 plus years of buying vehicles! The vehicle was delivered to me clean and ready to drive. Best experience at car dealership in my 50 plus years of buying vehicles! More

We had scheduled an appointment to come purchase a specific vehicle in stock. My husband had to rearrange his work and take time off, only to receive a text a couple hours before the appointment that specific vehicle in stock. My husband had to rearrange his work and take time off, only to receive a text a couple hours before the appointment that they sold the vehicle. This is completely unacceptable, and the worst experience I have ever had with a dealership. My husband was assured that he could purchase the vehicle, but they lied, then suggested he buy another that is twice as expensive that he has no interest in. I will never buy a car or deal with any Fletcher Jones dealerships, and I strongly recommend to everyone to go somewhere else. More

Extremely disappointed by the sleazy finance team (Khalid specifically) who sold me a 48 month extended warranty on my 2020 Audi A5...but I just found out last week that it was NOT a 48 month warranty from m specifically) who sold me a 48 month extended warranty on my 2020 Audi A5...but I just found out last week that it was NOT a 48 month warranty from my purchase in 2022, rather it was from the manufacture date of 2020. Found out when I took my car in last week that I have $3k in required maintenance and my warranty expired in July of 2024...Khalid completely lied to me and I paid $4500 for a warranty that was covered under the manufacturer warranty anyway- disgusting sales/up charge tactic that I would expect from a low end used car lot, not a premier dealership. More

Tito was great. I was only looking and had not planned to purchase a car. Thanks to Tito, I left with a new car that was exactly what I was looking for. I would defi I was only looking and had not planned to purchase a car. Thanks to Tito, I left with a new car that was exactly what I was looking for. I would definitely recommend him and Fletcher Jones Audi to anyone looking for a new car. More

In our search to find the perfect vehicle we went to several dealerships for Audi, BMW among others. We experienced A LOT of sales associates. I worked with 2 sales associates at Audi Fletcher Jones a several dealerships for Audi, BMW among others. We experienced A LOT of sales associates. I worked with 2 sales associates at Audi Fletcher Jones and Kyle Spillane was unlike any sales associate we had dealt with ever. His knowledge of Audi's (and pretty much any other vehicle) was insanely unmatched. He is genuine, hilariously quick witted and never pushy. Personally I hate being sold to. Give me the important information, be genuine, funny is a huge plus and don't upsell me . Our experience with General Manager - Brandon Hale who went above and beyond to ensure we were taken care of was exceptional. We also had the pleasure to work with Mina Bishay,, Collin Kleinman and Khalid Abousamra and had a fantastic experience with each and everyone of them. If you want a great experience write those names down, ask for them to assist you and let them know Brandi sent you. Definitely ask for Kyle Spillane, you will have a great time and really be able to dive into everything about the vehicle you are interested in. More

Service Advisor David D is great at his job. He checks in regularly w/o prompting and was able to get my recalls and TSBs completed. I have worked with David the day prior on another Audi and He checks in regularly w/o prompting and was able to get my recalls and TSBs completed. I have worked with David the day prior on another Audi and happened to chat with him about open recall 47UP for my car. He checked and parts had just become available that day- in fact, my car was the very 1st one that they were going to perform this on. David was able to save me an EV loaner while my car was in the shop. Even better since I had mentioned that I was going to be out of town for work during the week- when my car was completed 2 days before my return, he made arrangements to have my car delivered home and pick up loaner. That was a time saver! and props to the porter who drove the car- he came back at my request to repark the car since I wasn't available. More

The experience at Fletcher Jones Audi was nothing short of exceptional. Everything from initial communications all the way to driving away was perfect. No games, no unnecessary used car tactics. Just vast of exceptional. Everything from initial communications all the way to driving away was perfect. No games, no unnecessary used car tactics. Just vast knowledge of the product, understanding the market and being reasonable. Worked very hard to ensure that I understood all of the numbers, understood what I was paying for and what I needed to do to complete the transaction. I hope the next time I need a car, they are able to find the right one for me. Would gladly make the trip back. More

I purchased an Audi A3 about 4 years ago, the sales staff and financing was painless. But I believe the service department is where their reputation is made. and financing was painless. But I believe the service department is where their reputation is made. More

I was very impressed by the way I was treated by Sayed and the other staff at Audi Fletcher Jones. I love my new car and am glad I bought it there and the other staff at Audi Fletcher Jones. I love my new car and am glad I bought it there More