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Audi Fletcher Jones
Costa Mesa, CA
1,024 Reviews
Welcome to Audi Fletcher Jones! Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way. We’re located in Costa Mesa, California! Come experience “The Fletcher Jones Difference” at our newest location today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,024 reviews
November 25, 2022
I just had my car serviced and was very happy with their customer service. Hayden was very helpful with providing transportation and kept me updated. customer service. Hayden was very helpful with providing transportation and kept me updated. More
by Sandra
Employees Worked With
Hayden Denman
October 18, 2022
They sold me a lemon and I have been trying to reach out to them since the beginning of the year to fix the issue. It took them months to respond and went dark after. to them since the beginning of the year to fix the issue. It took them months to respond and went dark after. More
by hoang
Employees Worked With
Stacy Gordon
October 17, 2022
I went to a few dealers to sell my car but no one wanted to really help me but yesterday I met with Yasser he took care of me if you go in to Audi Fletcher Jones Ask for Yasser he's truly the best to really help me but yesterday I met with Yasser he took care of me if you go in to Audi Fletcher Jones Ask for Yasser he's truly the best More
by Huaglao
Employees Worked With
Yasser Alzubaidi
October 17, 2022
Thank you Yasser you were amazing in helping me sell my car I bought my car enjoyed it well but I have to move so I need to sell it and Yasser helped through the whole experience !! car I bought my car enjoyed it well but I have to move so I need to sell it and Yasser helped through the whole experience !! More
by SultanS5
Employees Worked With
Yasser Alzubaidi
October 17, 2022
Just picked up a A4 from yasser and the process is made simple and easy. Yasser made sure I understand and answered all my questions all through out the process. Will definitely recommend car shopping here simple and easy. Yasser made sure I understand and answered all my questions all through out the process. Will definitely recommend car shopping here in the future! More
by celsoestrada2
Employees Worked With
Yasser Alzubaidi
October 13, 2022
Fletcher Jones sold us a car that needed a new engine. Now they want nothing to do with us. Stay away. They have no integrity and no concern about the cars they sell. They DO NOT CARE! Now they want nothing to do with us. Stay away. They have no integrity and no concern about the cars they sell. They DO NOT CARE! More
by Carenweir
Employees Worked With
Paul in Management
September 23, 2022
Had a great experience working with Andi. She was very knowledgeable and helpful. I can tell she is very passionate about helping others find their dream car! She was very knowledgeable and helpful. I can tell she is very passionate about helping others find their dream car! More
by Philip
Employees Worked With
Steve Milrot, Andi Wiens
September 07, 2022
This dealership does numerous follow-ups to bring you to their property. However, they also like to play games the moment you finally arrive (such as the vehicle you’re interested in is suddenly no longe their property. However, they also like to play games the moment you finally arrive (such as the vehicle you’re interested in is suddenly no longer available). Long story short, I inquired about a used SQ5 this morning. The sales guy I interacted with (Phil) got me to schedule a visit after I’m done with work, and he followed up twice (through text and phone call). Luckily my work was close by (about a 5 min drive). The moment I arrived, another sales guy was sitting at the receptionist desk and asked for my phone number (to verify my info). He told me to sit on the side and after 5 minutes said the vehicle is no longer for sale. To me, this seems unprofessional because the sales guy never identified himself, and I’m unsure if he actually went to talk to someone regarding this vehicle. But he said it’s no longer available, and if I’m interested in another car. I’m just lucky my work was close by; I’d be really upset if I had to make a drive for this dealership to waste a potential customer’s time. I’ve purchased nearly 40 cars from various dealerships, and the vibe I’ve received from this dealer group is that they like wasting other people’s time. As I was leaving, I see the car (sitting on the lot as if it’s never been moved (there were 2 other vehicles in front of it). Earlier this year I purchased a used car from Audi South Coast, and their customer service/experience has been top notch! In fact, it was that experience that I wanted to try Audi. I guess I’ll just go there for my next Audi purchase (as they go above and beyond). More
by r1status
Employees Worked With
Phil
