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Audi Fletcher Jones
Costa Mesa, CA
1,019 Reviews
Welcome to Audi Fletcher Jones! Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way. We’re located in Costa Mesa, California! Come experience “The Fletcher Jones Difference” at our newest location today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,019 reviews
October 13, 2022
Fletcher Jones sold us a car that needed a new engine. Now they want nothing to do with us. Stay away. They have no integrity and no concern about the cars they sell. They DO NOT CARE! Now they want nothing to do with us. Stay away. They have no integrity and no concern about the cars they sell. They DO NOT CARE! More
by Carenweir
Employees Worked With
Paul in Management
September 23, 2022
Had a great experience working with Andi. She was very knowledgeable and helpful. I can tell she is very passionate about helping others find their dream car! She was very knowledgeable and helpful. I can tell she is very passionate about helping others find their dream car! More
by Philip
September 07, 2022
This dealership does numerous follow-ups to bring you to their property. However, they also like to play games the moment you finally arrive (such as the vehicle you’re interested in is suddenly no longe their property. However, they also like to play games the moment you finally arrive (such as the vehicle you’re interested in is suddenly no longer available). Long story short, I inquired about a used SQ5 this morning. The sales guy I interacted with (Phil) got me to schedule a visit after I’m done with work, and he followed up twice (through text and phone call). Luckily my work was close by (about a 5 min drive). The moment I arrived, another sales guy was sitting at the receptionist desk and asked for my phone number (to verify my info). He told me to sit on the side and after 5 minutes said the vehicle is no longer for sale. To me, this seems unprofessional because the sales guy never identified himself, and I’m unsure if he actually went to talk to someone regarding this vehicle. But he said it’s no longer available, and if I’m interested in another car. I’m just lucky my work was close by; I’d be really upset if I had to make a drive for this dealership to waste a potential customer’s time. I’ve purchased nearly 40 cars from various dealerships, and the vibe I’ve received from this dealer group is that they like wasting other people’s time. As I was leaving, I see the car (sitting on the lot as if it’s never been moved (there were 2 other vehicles in front of it). Earlier this year I purchased a used car from Audi South Coast, and their customer service/experience has been top notch! In fact, it was that experience that I wanted to try Audi. I guess I’ll just go there for my next Audi purchase (as they go above and beyond). More
by r1status
Employees Worked With
Phil
August 27, 2022
I got a car in two days. Great experience overall and would recommend to others Great experience overall and would recommend to others More
by Nick
August 26, 2022
Andi made the whole process so smooth. It was my first time ever leasing a car and she was very helpful, friendly, and honest throughout the whole time. Would definitely recommend her to o It was my first time ever leasing a car and she was very helpful, friendly, and honest throughout the whole time. Would definitely recommend her to others looking into buying an Audi at Fletcher Jones! More
by kevinvu13
Employees Worked With
Andi Wiens
August 26, 2022
Jose Magana has given me excellent service for the past nine years! It's one of the reasons I've had four A6s! nine years! It's one of the reasons I've had four A6s! More
by Freddy553322
Employees Worked With
August 24, 2022
Jose Magana has taken excellent care of me for nine years! This is my fourth Audi A6! years! This is my fourth Audi A6! More
by Freddy553322
Employees Worked With
August 18, 2022
I was in the market for used car and had several bad experiences, then I found Fletcher Jones. The car was better then advertised. How many times can you say that about a used car? This dealership takes experiences, then I found Fletcher Jones. The car was better then advertised. How many times can you say that about a used car? This dealership takes pride in what they put on their lot the car had brand new tires, brakes and all scheduled maintenance complete. To boot the registration is paid for through next year! The purchasing process was a breeze Nickolas and the financing team were top notch. I came in with my own financing they tried to match it but could not so explained to me the purchase options contract and what I needed to do. No high pressure sales tactics or gimmicky add ons here, just a straight forward purchasing process. In and out in an hour! The car was delivered to my home by a professional driver with a full tank of fuel! I’ve always purchased new cars so this used car process has been a learning experience I wish I would have found this dealership earlier. I’m a customer for life! Thank you to all of the Fletcher Jones Audi team. More
by Jenniferp661
July 15, 2022
Andi was nothing short of an amazing sales woman & had my best interest at Audi. She was patient & helped me choose the right car for me throughout our week of consulting. I left a happy customer, got to tra best interest at Audi. She was patient & helped me choose the right car for me throughout our week of consulting. I left a happy customer, got to trade in my old car, & left with a beautiful A5 sports back all thanks to miss Andi 😍. Highly recommend Andi & this business. I look forward to coming in to this audi fletcher jones to say hello to Andi & to receive my car washes & maintenance covered by the awesome warranty!! More
by Savannah Pierini
Employees Worked With
Andi Wiens
June 14, 2022
Tyler Dawson is a fraudster. He not only did not give me a car, he fraudulently sent in the paperwork for Audi financing defrauding me of almost $60,000 for a car I never receive He not only did not give me a car, he fraudulently sent in the paperwork for Audi financing defrauding me of almost $60,000 for a car I never received. I spoke to his manager and received no help. Absolutely avoid Fletcher Jones and Tyler Dawson as if your life depends on it. More
by Newport Beach
