Audi Fletcher Jones

I had a terrible experience with Audi Fletcher Jones, specifically with sales rep Thomas Garcia. We scheduled an appointment in advance to test drive a preowned vehicle they claimed was available on t specifically with sales rep Thomas Garcia. We scheduled an appointment in advance to test drive a preowned vehicle they claimed was available on the lot. When we arrived, Thomas made us wait about 15 minutes saying he was “looking for the keys” to a car he had just told us was parked right up front. After wasting our time, he then came back with a completely different story — that the car had supposedly been taken to service by a porter and was no longer available to test drive. This makes absolutely no sense. If the car wasn’t available, why wasn’t that communicated before our appointment? A simple call or message would have saved us the trip. Instead, it felt disorganized at best and dishonest at worst. This experience reflects very poorly on both the salesperson and the dealership. At a minimum, Thomas Garcia needs serious retraining in basic customer service and communication. Right now, it feels like they simply do not respect customers’ time. Would not recommend. More

I recently purchased a used Audi RS e-tron GT from Audi Fletcher Jones as an out-of-state buyer, and unfortunately, my experience was disappointing. Before finalizing the purchase, I made multiple reque Fletcher Jones as an out-of-state buyer, and unfortunately, my experience was disappointing. Before finalizing the purchase, I made multiple requests for detailed photos and videos of the vehicle, specifically asking for disclosure of any cosmetic imperfections since I was also considering other cars. I was reassured that the vehicle was in great condition. However, when the car arrived, I immediately noticed that the dashboard upholstery was delaminating and bubbling—an issue that was not disclosed. I reached out to the dealership right away to ask if they were aware of it and why it wasn’t mentioned, given my repeated requests for full transparency. The response from management was that they chose not to address it because the issue would be covered under warranty, and fixing it would have delayed the vehicle being front-line ready for sale. They also stated that they recommend out-of-state buyers visit in person to inspect vehicles themselves. While I understand the limitations of remote purchases, this response was disappointing. I made a clear effort to do my due diligence from afar, and I expected the dealership to be equally transparent—especially when directly asked. To make matters more frustrating, the car has now been at my local Audi dealership for over three weeks with no clear timeline for repair. Overall, I’m very disappointed with how this situation was handled and with the lack of effort to work toward any resolution. I hope this feedback encourages better communication and transparency, particularly for out-of-state customers. More

Called this dealership a multitude of times last week and yesterday leaving messages for management NONE of which were returned. Left messages for Paul, Jason and Collin. Was ready to buy an S63 and a new RS yesterday leaving messages for management NONE of which were returned. Left messages for Paul, Jason and Collin. Was ready to buy an S63 and a new RSQ8 they have but had questions about buying them both as well as transport and if they had restrictions on wiring, if I can send the funds from my business or if it had to be in the name that the vehicles would be titled under. Simple things, but wanted to hear directly from the manager. More

Although a little more expensive than buying inland, I bought from Audi Fletcher Jones because of their owner perks, in particular Orange County airport shuttle service. However, this perk ONLY LASTS FOR bought from Audi Fletcher Jones because of their owner perks, in particular Orange County airport shuttle service. However, this perk ONLY LASTS FOR 4 YEARS! This was not explicitly disclosed to me at the time of purchase, and I am very disappointed. I also did have a bad experience with one of my under warranty annual check-ups, where my car came out not washed. I was confused by this, but they assured me it had been handled, the car wash was just not completed. This was false. The car had not been serviced, as evidenced by the video they sent me that had the wrong car! My husband brought it back in with me and after a short battle they performed the service properly. I regret not sharing that with ownership at the time. More

I scheduled a service appointment with Audi Fletcher Jones because I believed Fletcher Jones to be the most service-forward dealership, and because a rental car was confirmed after I specifically raise Jones because I believed Fletcher Jones to be the most service-forward dealership, and because a rental car was confirmed after I specifically raised that requirement over the phone. The rental car was mandatory, and I made that clear when booking. I planned my morning around it, arriving early and making the trip out of my way. When I arrived, I was told there were no rental cars available. There was no prior call or message to inform me of the change, and no real acknowledgment of the inconvenience this caused. The situation appeared to be treated as routine. I have purchased three Audis over the years and am very much in the market for another vehicle. This experience sealed the deal for me regarding Audi - and not in a positive way. It wasn’t the lack of a rental car that frustrated me as much as the lack of communication and no concern. More

1 Star - WARNING: Deceptive Sales Practices, Misrepresentation of Warranty, and Zero Accountability I purchased a Toyota Tundra from Audi Fletcher Jones expecting a premium and trustworthy bu Misrepresentation of Warranty, and Zero Accountability I purchased a Toyota Tundra from Audi Fletcher Jones expecting a premium and trustworthy buying experience. Instead, I was sold a vehicle with a pre-existing windshield leak -- something that only revealed itself the first time the truck sat outside in the rain, flooding the interior headliner and passenger floor. Toyota later confirmed the windshield had been replaced prior to sale using non-OEM glass and seals -- and that this was unquestionably a pre-existing condition. This was never disclosed by Audi Fletcher Jones at the time of purchase. What makes this worse is how aggressively their finance department sold me an "extended warranty" -- confidently stating it would be handled directly by Toyota and not by a third-party warranty company. That turned out to be false. Toyota confirmed the warranty I was coerced into does not cover non-OEM parts -- leaving me with a $2,300 repair bill to correct a defect that existed before I ever owned the vehicle. How Fletcher Jones handled It (or rather, did not) I contacted multiple people, including the finance manager and sales management, and was repeatedly promised a call back -- and received the run around until I went public. When someone finally did respond, I was told: "there's nothing we can do for you." Only after I had already paid out-of-pocket did they suddenly imply I should have brought it back to them -- despite having previously dismissed responsibility. Lovely Quotes from Manager Jason Koonin: "There is no way to detect a leak" "We don't test for leaks" "You are _expletive_ " During my final conversation, instead of accountability, I was questioned for leaving a negative review -- and subtly gaslit as if I was at fault for following the guidance they originally gave me. Bottom Line Audi Fletcher Jones: * Failed to detect or disclose a known defect * Misrepresented their warranty to close the sale * Refused ownership when confronted with proof * Showed more concern about optics than integrity This dealership does not stand behind its word, its inspection process, or its customers. The moment a real issue arises, you will be ignored, deflected, and blamed. If you value honesty, accountability, or basic ethics -- avoid Audi Fletcher Jones entirely. Go elsewhere. Do not assume you will be protected here -- you won't. More

Filled out all paperwork, they ran my credit check, got approved, and in the last minute they said the car was sold because someone else just bought it. Terrible people to deal with: Jose Garcia and Spence approved, and in the last minute they said the car was sold because someone else just bought it. Terrible people to deal with: Jose Garcia and Spencer T. Atzei More

I had an outstanding experience purchasing a vehicle at Audi Fletcher Jones. From the beginning, the process was smooth, transparent, and completely pressure-free. Brandon, my sales consultant, was prof Audi Fletcher Jones. From the beginning, the process was smooth, transparent, and completely pressure-free. Brandon, my sales consultant, was professional, courteous, and incredibly knowledgeable. He made sure all of my questions were answered and made me feel confident in my decision. Collin, the sales floor manager, was equally fantastic—helpful, personable, and clearly committed to customer satisfaction. The vehicle I purchased was exactly as described—clean, well-maintained, and ready to go. The team was also great at accommodating my financing and out-of-state delivery needs. It’s clear this dealership values integrity and long-term relationships over quick sales. I highly recommend Brandon, Collin, and the entire Audi Fletcher Jones team to anyone looking for a high-quality vehicle and a first-class buying experience. More

Nazila is a gift from god ♥️ if you love your Audi and you want someone to take care of it as a car of their own, Nazila is your person. I used to dread services for my car, now I can’t wait for my car to you want someone to take care of it as a car of their own, Nazila is your person. I used to dread services for my car, now I can’t wait for my car to be due because I know a loyalty treatment by this lady awaits me … thank you so much for always taking care of me and my car Nazila! You are the best More

This review is because of the outstanding service that Nazila provides. Her consistent commitment to excellence allows us to feel confident in the service provided. Nazila provides. Her consistent commitment to excellence allows us to feel confident in the service provided. More