Audi Flatirons - Service Center

Service 10/12/17 I liked the new service facility and showroom. Eli is great to work with and very knowledgeable. He is always concerned about making sure my service r I liked the new service facility and showroom. Eli is great to work with and very knowledgeable. He is always concerned about making sure my service requests are handled properly. He explains what the service tech had completed on my vehicle and the charges for these services. Also, the service technician video is very helpful in viewing what is actually being performed on my vehicle. More

Best Customer Service I've been working with Eli for years. It's nice to have an expert that's equally interested in prolonging the life of my car, and can prioritize issue I've been working with Eli for years. It's nice to have an expert that's equally interested in prolonging the life of my car, and can prioritize issues so that I can budget and defer some items when needed. The simple quick video overview performed by the technicians is also much appreciated. More

Eli saved my Audi!!! I was facing possible catastrophic engine failure, but Eli had a hunch that the car could be saved. Thanks to his knowledge and intuition regarding my I was facing possible catastrophic engine failure, but Eli had a hunch that the car could be saved. Thanks to his knowledge and intuition regarding my vehicle, Eli was able to bring my car back to life and saved me $8000. His communication throughout the process was excellent. Thanks so much for the great service Eli! More

Great Eli was extremely helpful when it came to getting my vehicle serviced. He knew exactly what I needed based on my mileage, and suggested I skip unneces Eli was extremely helpful when it came to getting my vehicle serviced. He knew exactly what I needed based on my mileage, and suggested I skip unnecessary parts of Audi’s service template. This ultimately saved me money. More

Awesome Dealership and Employees! Eli was very helpful and insightful when it came to my car and what needed to be done. Erik was a delight to schedule with and work with as well! Both Eli was very helpful and insightful when it came to my car and what needed to be done. Erik was a delight to schedule with and work with as well! Both seem willing to bend over backward for their customers. They don’t just feel like a service department, they feel like friends. I’m a customer for life! More

Amazing Service I've received amazing service from the service team here. Eli is friendly, knowledgable, and very helpful. He first took care of me during my first se I've received amazing service from the service team here. Eli is friendly, knowledgable, and very helpful. He first took care of me during my first service check up for my A4 wagon and had a very good experience. A couple months later when my left headlight went out, he went out of his way to replace the bulb himself which far exceeded my expectations. I didn't expect it at all and I will definitely be coming back to get all my service done here. More

Eli Buchanan is an Audi Rock Star! Eli is brilliant at his craft: He cares about his customers and has unsurpassed knowledge of Audis. I will follow him to any Audi dealership. Eli is brilliant at his craft: He cares about his customers and has unsurpassed knowledge of Audis. I will follow him to any Audi dealership. More

Eli is phenomenal! Eli's automobile knowledge is exceeded only by his phenomenal and friendly customer service. It is always a pleasure and relief when I talk to Eli. Eli's automobile knowledge is exceeded only by his phenomenal and friendly customer service. It is always a pleasure and relief when I talk to Eli. More

Outstanding Customer Experience Let me just start by saying Eli Buchanan at the Audi Boulder Service Center is an outstanding representative and made a vacation weekend stay on sched Let me just start by saying Eli Buchanan at the Audi Boulder Service Center is an outstanding representative and made a vacation weekend stay on schedule after a car emergency. I had a couple of friends visiting in town and we were set to go to Keystone this weekend for some New Years skiing. On the Wednesday night before the weekend excursion, my driver side door sensor would not read the the car door was shut. The car could no longer be locked by remote or manually. I took it in Thursday morning to see if Audi Boulder could do anything to help me and still make our vacation on time. They took the car in and gave me a nice 2017 Q5 to use in its absence. They assured me I could take it on vacation if my car wasn't done in time. I received a message later that day that my car would be ready tomorrow afternoon. I called explaining that I was trying to leave early in the morning could they have the car ready any sooner. I did not hear back again until Friday morning at 9 that my car was ready. I was amazed! I also had a service planned already for next week and they completed that as well! Originally they told me the car was going to be covered under CPO with an $85 deductible. However later found out, that this was for the previous owner and did not transfer to me. The cost of the repair was $600 with out the CPO coverage. Eli Buchanan waived the whole cost when I returned to pick up my car, so now I didn't even have to pay the $85 deductible. Truly amazing service and an amazing experience! I would recommend service with Eli Buchanan at Audi Boulder to anyone! More

great service Been taking my car into Eli/audi fpr 7 years and every time, I get great service. Every detail is explained to me clearly, and I trust they are takin Been taking my car into Eli/audi fpr 7 years and every time, I get great service. Every detail is explained to me clearly, and I trust they are taking good care of all the details. Eli stays up on when your car is done or how much longer it will take, and contacts you quickly. Nice guy to work with. More