Audi Flatirons - Service Center

Exceptional sales/service experience, so we bought the Q3! Based on our exceptional first time experience with Audi Flatirons, and the dedicated time, research, and followup done by Spence Steele our Audi Sale Based on our exceptional first time experience with Audi Flatirons, and the dedicated time, research, and followup done by Spence Steele our Audi Sales Representative, we made the decision to buy a new Q3. We had driven a similar Q3 model as a courtesy vehicle when our former Audi was in for an oil change at this dealership. Rob Ellison who leads the Service Department recommended we try Audi Flatirons for this service and we're definately happy we did! The service was flawless. This opened the door for further conversation about trading in our A4 and before we knew it, Spence and this elite team of professionals went to work and created a sales opportunity we couldn't walk away from. The final sales process went very well. We were done within 2 hours and it was thorough, quick and actually enjoyable for the first time in our car buying history. We are now loyal Audi Flatirons fans and clients for life (thank you Spence)! More

Terrible service during factory repair Ridiculous service during an airbag replacement. They gave me a loaner due to the service schedule. I drove it home, and in the morning went out to fi Ridiculous service during an airbag replacement. They gave me a loaner due to the service schedule. I drove it home, and in the morning went out to find a crack in the windshield. I was charged $529 for the windshield. HOWEVER, they didn’t reset the alert for my airbag service, they charged my card without my permission, and notified me VIA TEXT. They missed the blown bushings on both control arms too. Ken and Rob were rude and have refused to budge on this. Watch out if you take a loaner!!! More

Deion, took the time to assist me in securing information. I live in ND. Deion did not hesitate in attempting to assist me in securing information I needed to get google maps functioning. I did attempt to cont I live in ND. Deion did not hesitate in attempting to assist me in securing information I needed to get google maps functioning. I did attempt to contact service dept. but was transferred to voice mail. I know they are busy, as am I. This is the third time since I purchased the Q7 that I have called Deion and he has helped. Deion is outstanding in attempting to assist customers. I would recommend him for any recognition or rewards your organization might have. Dr. P Baker More

Poor Poor Service Communications This is the third time I have had our Audi in for service and we have not been able to get a return phone call after message after message. We have be This is the third time I have had our Audi in for service and we have not been able to get a return phone call after message after message. We have been satisfied with the service but the communications is a total failure. More

Amazing Personal, Detailed Service. I brought my car in because it was making a strange noise. Instead of just having me leave it, Eli suggested we take a quick drive. Within in 30 sec I brought my car in because it was making a strange noise. Instead of just having me leave it, Eli suggested we take a quick drive. Within in 30 seconds Eli suggested he knew what the problem was. He brought it back, fixed it himself, drove it through the car wash and sent me on my way. The entire visit took less than 20 minutes. If Eli had not suggested the quick drive at least half my day would have been wasted. Look forward to having Eli service my car for years. More

Service 10/12/17 I liked the new service facility and showroom. Eli is great to work with and very knowledgeable. He is always concerned about making sure my service r I liked the new service facility and showroom. Eli is great to work with and very knowledgeable. He is always concerned about making sure my service requests are handled properly. He explains what the service tech had completed on my vehicle and the charges for these services. Also, the service technician video is very helpful in viewing what is actually being performed on my vehicle. More

Best Customer Service I've been working with Eli for years. It's nice to have an expert that's equally interested in prolonging the life of my car, and can prioritize issue I've been working with Eli for years. It's nice to have an expert that's equally interested in prolonging the life of my car, and can prioritize issues so that I can budget and defer some items when needed. The simple quick video overview performed by the technicians is also much appreciated. More

Eli saved my Audi!!! I was facing possible catastrophic engine failure, but Eli had a hunch that the car could be saved. Thanks to his knowledge and intuition regarding my I was facing possible catastrophic engine failure, but Eli had a hunch that the car could be saved. Thanks to his knowledge and intuition regarding my vehicle, Eli was able to bring my car back to life and saved me $8000. His communication throughout the process was excellent. Thanks so much for the great service Eli! More

Great Eli was extremely helpful when it came to getting my vehicle serviced. He knew exactly what I needed based on my mileage, and suggested I skip unneces Eli was extremely helpful when it came to getting my vehicle serviced. He knew exactly what I needed based on my mileage, and suggested I skip unnecessary parts of Audi’s service template. This ultimately saved me money. More

Awesome Dealership and Employees! Eli was very helpful and insightful when it came to my car and what needed to be done. Erik was a delight to schedule with and work with as well! Both Eli was very helpful and insightful when it came to my car and what needed to be done. Erik was a delight to schedule with and work with as well! Both seem willing to bend over backward for their customers. They don’t just feel like a service department, they feel like friends. I’m a customer for life! More