122 Reviews of Audi Flatirons - Service Center
Very courteous and friendly staff. Josh L. Even sent me my tire size so I was able to shop pre Black Friday tire sales. my tire size so I was able to shop pre Black Friday tire sales. More
My service advisor, Blayne is great. Always takes great care of me and my cars. Wouldn't go to another Audi dealer unless it was an emergency. care of me and my cars. Wouldn't go to another Audi dealer unless it was an emergency. More
I had an appointment to have my car picked up and repaired. Unfortunately, my appointemnt was cancelled by Audi at the last minute via text. I was not happy. HOWEVER, everyone makes mistakes – it repaired. Unfortunately, my appointemnt was cancelled by Audi at the last minute via text. I was not happy. HOWEVER, everyone makes mistakes – it is how you handle the mistake that sets you apart. Own up to it, take responsibility and fix it if you can. This is what Audi did for me. After I voiced my concerns about poor service, they agreed, took responsibility and fixed the problem. They came through and picked up my car as originally planned. They took care of everything like they should have in the first place. I greatly appreciate their kindness and helpfulness. Now, we are just waiting for Germany to send the part. In the meantime, they are fixing me up with a loaner and we are crossing our fingers. Excellent customer service from their manager, Rob. More
Frank Urbine at Alloy Wheel did an excellent job of repairing my wheel. Josh Lentsch was instrumental in coordinating the effort. Thanks for the hard work! repairing my wheel. Josh Lentsch was instrumental in coordinating the effort. Thanks for the hard work! More
I know this is the outlier review here, but please read. I'm sure for most cases the parts department is great, however, if you require a special order part from Germany they are less than acceptable. With I'm sure for most cases the parts department is great, however, if you require a special order part from Germany they are less than acceptable. With an original time estimate of 17 days, that was then extended by 10 days, and further by 7 more days! And guess what? The part still did not show up. Now on the third extension of an unknown time, it was time to ask another dealership (Prestige audi in lakewood) what they would expect for shipping time on the needed part. After only a couple minutes the parts person had an estimate of 3-5 weeks. So the problem here is not that its taking a long time, if they had quoted that in the beginning this review would likely be 4 or 5 stars. However to make matters worse when I asked the parts manager if he would be willing to give a discount on the purchase of an accessory to compensate for this, he had the gall to offer it at the same price it is listed on the website while acting as if this was a big discount for my trouble. Terrible customer service for a premium brand experience. Update!! After getting my car back finally. This is even more bad news, upon being told my car was finally ready to be picked up a month and a half after dropping it off, I get to the dealership only for them to tell me they forgot to program the key and I'd have to wait a half hour! They also didn't even reset the service light because "I didn't get my oil changed by them and it's a $50 fee". After the terrible service and complete disregard for Audi customers the fact they would not be apologizing endlessly and refunding the key programming charge and diagnostic (still pay for the actual key of course), as well as happily fix the light to make up for what Is worse service than my fiancé receives from a Kia dealership on a car 10 years older than mine is a disgrace to the audi brand as a whole. Go somewhere else. More
Chelsea Taberna did a great job coordinating the change-out of our summer/winter tires and answered our questions about purchasing replacement summer tires in the spring. change-out of our summer/winter tires and answered our questions about purchasing replacement summer tires in the spring. More
Chelsea continues to impress me! Coupon discounts on the flatiron website? She mentions them and helps keep thing affordable. Ding in the door of my loaner that we missed on inspection? She's got it handled flatiron website? She mentions them and helps keep thing affordable. Ding in the door of my loaner that we missed on inspection? She's got it handled. Even on her busiest days, she makes time to keep me updated. Chelsea has the kind of work ethic I value in my own workplace. I prefer to work with Chelsea everytime I visit. More
Great service, fantastic people! I brought my car in for a winter to summer tire swap and was very happy with the great service I was provided - they took appropriate precautions to a I brought my car in for a winter to summer tire swap and was very happy with the great service I was provided - they took appropriate precautions to address the coronavirus issues, they were well prepared for me with a clean and sanitized loaner, and the work was quickly completed. I would highly recommend this dealership! More
Michelle went above & beyond Michelle went out of her way to see that my car left the dealership in great condition and looking great. She fitted a lug cap herself and made sure i Michelle went out of her way to see that my car left the dealership in great condition and looking great. She fitted a lug cap herself and made sure it was the right one. More
Great service I called yesterday morning, and Chelsey got my Audi Q3 right in on a busy Saturday for a fairly simple but important service. I was back on the road i I called yesterday morning, and Chelsey got my Audi Q3 right in on a busy Saturday for a fairly simple but important service. I was back on the road in less than an hour, including a badly needed run through their car wash. Awesome service - thank you. More