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122 Reviews of Audi Flatirons - Service Center
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December 11, 2015
Eli Buchanan Service Rating Eli Buchanan is a very professional, knowledgeable service rep with an outstanding customer service personality (I am in the service industry also and Eli Buchanan is a very professional, knowledgeable service rep with an outstanding customer service personality (I am in the service industry also and know when a rep is representing his company well). He's very thorough in his explanations of the diagnoses given to him by the mechanics. He is easy to communicate with, and very calm under pressure at the (hectic) beginning of the day (drop-off) or end of the day (pick-up). His attention to detail is excellent, in both explanations of work needed, charges for service, and gives reasonable alternatives and advice. More
by Mblumstein
Employees Worked With
Eli Buchanan
December 03, 2015
Eli Buchanan is a service icon for Audi Boulder! Eli Buchanan is a most knowledgeable, professional and personable service pro to represent Audi Boulder. He's very thorough in his analysis and diagn Eli Buchanan is a most knowledgeable, professional and personable service pro to represent Audi Boulder. He's very thorough in his analysis and diagnosis, very articulate in his presentation and very complete in his follow through. On top of that, Eli is a pleasure to work with! His heart and integrity are in the right place for the customer and for the dealership. I look forward to working with him every time I bring my car in for service. Two thumbs up for Eli, and many hats off to him! More
by Tom Audi '03
Employees Worked With
Eli Buchanan
December 02, 2015
Excellent service! Thank you to Eli Buchanan for taking care of both our older Audi's! We so appreciate your professionalism and great service! Feeling safe and secure Thank you to Eli Buchanan for taking care of both our older Audi's! We so appreciate your professionalism and great service! Feeling safe and secure on the winter roads! Much appreicated! More
by Anne Marie Kaufman
Employees Worked With
Eli Buchanan
November 20, 2015
Service appointment communication Tried online service appointment & called left voice message, no answer for 3 hours and called again, but there was no appointment available even for Tried online service appointment & called left voice message, no answer for 3 hours and called again, but there was no appointment available even for loyal customer. More
by Gyan
Employees Worked With
Forgot her name, she is service appointment coordinator
September 04, 2015
Best Dealership in Colorado Can safely say I have had a pleasant experience every time i'm at Audi Boulder. Not only is Jim Page phenomenal, but so is the guy who checked me and Can safely say I have had a pleasant experience every time i'm at Audi Boulder. Not only is Jim Page phenomenal, but so is the guy who checked me and assured me my car would be fixed in a timingly manner. More
by caitlinsafchik
Employees Worked With
August 25, 2015
Excellent Service Dept. I brought in a 2014 Audi I had recently purchased at another dealer for what I thought was a bad tail light assembly. They ordered and installed a new I brought in a 2014 Audi I had recently purchased at another dealer for what I thought was a bad tail light assembly. They ordered and installed a new assembly which also failed. They ultimately traced the problem to an aftermarket suspension lowering module that had been installed by the previous owner and incorrectly wired, thus causing the light failure. They removed the module and rewired the light and it works properly. After ordering the new light assembly, providing me with a loaner car, and accumulating several hours of shop time ...... they did not charge me one red cent! I was more than prepared to pay for something that clearly wasn't Audi's fault, and that would not be covered under warranty, but they took care of it. Again, I didn't even purchase the car from them. The service writer, Martin, was courteous and kept me informed throughout the process. The loaner car was a very nice A6, and even the coffee and munchies in the lounge were good. All in all an excellent experience. More
by RIchard F
Employees Worked With
Martin Hill
June 02, 2015
Reliable, competent and accommodating I was unable to start my car due to an almost empty battery. After several frustrating hours of working with the road assistance people and Audi call I was unable to start my car due to an almost empty battery. After several frustrating hours of working with the road assistance people and Audi call center to no avail, Eli turned up with the right equipment to jumpstart my car and was done in less than 5 minutes! After the car was taken into the shop for a 'health check,' Eli kept me updated as to the progress and also very kindly delivered the vehicle after I was unable to collect it. He is responsive and always available to provide support. Although I was somewhat frustrated with the service when I first contacted Audi (which I expressed in the survey they sent), Eli pretty much saved the day, which is why I felt compelled to write this review. Thank you Eli and I'm sorry if the overall survey results impacted you negatively. More
by MLong
Employees Worked With
Eli Buchanan
May 28, 2015
Always excellent and reliable service These guys are great! Very professional and easy to work with. I've taken my Q5 to them for every service. They show genuine care about your car an These guys are great! Very professional and easy to work with. I've taken my Q5 to them for every service. They show genuine care about your car and your time. I would highly recommend them. Recently I worked with Eli Buchanan in service and parts repair, and he was easy and excellent to work with. They were also very responsive to getting me shuttle rides home and back to dealership. More
by michelle
Employees Worked With
Eli Buchanan
April 06, 2015
Eli and Audi Boulder provide exemplary customer service. My car, due to an accident, had extensive work that needed to be done. As one would expect, the insurance company was very difficult to work with. Eli My car, due to an accident, had extensive work that needed to be done. As one would expect, the insurance company was very difficult to work with. Eli and Audi Boulder stepped up and dealt with the insurance company on my behalf. When the insurance company did not want to use Audi OEM parts, the dealership paid for the difference to make sure only genuine Audi parts went on to my car. They went above and beyond and exceeding all expectations. No matter where I live in Colorado I will always service my with Audi Boulder. I would recommend Audi Boulder, both service and sales, to any friend or family member. They are knowledgeable, professional, friendly, and will exceed all expectations and benchmarks of great customer service. More
by Michael Hastings
Employees Worked With
Eli Buchanan
March 31, 2015
Amazing Service I stopped into Audi Boulder on the off chance that someone in service could possibly assist me with a minor fix for my new S3. It was after 6pm and E I stopped into Audi Boulder on the off chance that someone in service could possibly assist me with a minor fix for my new S3. It was after 6pm and Eli Buchanan was still at his desk in the service department making calls. I didn't purchase my car in Boulder, I brought it from Pennsylvania and purchased through a broker. Eli not only provided me with a bit of assistance, he gave me a full introduction on how to use the technology in my car's infotainment/navigation system. It was like a new car delivery, only better! Eli seems to be a kindred spirit, a man who loves not only his job but the product he services. In the short time I spent with him, I learned that he is a diehard Audi/VW lover, just like me. It's so refreshing to go to a dealership's service department and meet a true enthusiast who genuinely takes an interest in his customers. Although I live closer to a dealer in Fort Collins, I will service my car at Audi Boulder because of Eli! What a great welcome to Colorado for this East Coast guy! More
by FriarTuck
Employees Worked With
Eli Buchanan
