Audi of Farmington Hills - Service Center

Horrible Service Center! Initially I took the car to Suburban Farmington Hills Audi and met Brian Strolk, a Service Consultant, as per his advice the oil in the car was topped Initially I took the car to Suburban Farmington Hills Audi and met Brian Strolk, a Service Consultant, as per his advice the oil in the car was topped off at the dealership without any repair work, just to reconfirm the oil consumption issue. Since the problem persisted, I dropped the car at Suburban Farmington Hills Audi dealership for resolving the oil consumption issue. Audi dealership first agreed to repair the car under the oil consumption warranty program and kept the car in the shop for two days but to my surprise, the car was not repaired and I was told that dealership cannot proceed with oil consumption issue prior to correcting the fault and leak from main seal. Dealership claimed that they have opened the plastic covering underneath the engine and they have seen leakage stains on the pan cover. Later on, during inspection of pan cover in our presence showed no sign of any oil stain on the pan cover. We were shocked to learn about false information given to us by the dealership. Instead of resolving under warranty oil consumption issue, Audi dealership gave us estimated 10 hours repair work cost of $2,200 for replacement of rear main seal. When we denied repair work, Suburban Farmington Hill Audi charged us $152.99 for diagnostic charge for doing nothing but to keep the car for 2 full business days in the workshop without verifying the oil leakage symptoms on cover of plastic covering pan which is located underneath the engine. Because when we asked him to show us the oil leakage, he lifted the car up and removed the pan that showed no sign of any oil drop or leakage. Visually plastic cover did not show any oil stain; the rear engine main seal did not show any apparent oil leakage or stains. As layman, we were not convinced with any theory of oil leakage so we visited a reliable and experienced automobile mechanic who also confirmed no oil leakage. Local private mechanic kept the car running for half an hour just to see if any oil leakage is present. Mechanic removed the cover pan for inspection of rear main engine seal leakage in our presence, we found dry masking tape and several dry leafs proving the plastic covering was not even removed by Suburban Farmington Hills Audi. Had Suburban Farmington Hills Audi removed the plastic covering during prior inspection, those leaves and dry masking tape would have not been present when they remove the pan cover at the time of so called dealership inspection/diagnostics. Even though they have not opened the pan cover, they charged us $152.99 for diagnostic inspection. I want to make specific mention that our experienced with Suburban Farmington Hills Audi was horrible. The dealership was not customer friendly. The service manager, Idris Sherrod was very rude and he insulted and humiliated us when we asked for more details about the oil leakage. When we asked him to show us the oil leakage, he lifted the car up and removed the plastic cover plate for inspection. We noticed that plastic cover was completely dry showing no oil leakage or oil stain. That proved that he was lying before when he told us that dealership found oil stains on the plastic cover. Since he proved himself wrong, he became angry, started yelling to us and loudly told us to get out of the premises. He took the car off the ramp and insulted us. He also humiliated us and told us not to come back for any sort of repair work. His totally unprofessional behavior was shocking and disgusting. We never expected such a bad treatment from well-known and reputed Audi company. Suburban Farmington Hills Audi service center engaged in shameful practices toward customers and Service Manager, Idris Sherrod was so vicious he exclaimed with rage by telling us to “get out of my shop and don’t come back here.” The service manager arrogantly insulted us. I never in my life had seen such apathy from a company towards a customer. I am being defrauded and I want some resolution in this matter. More

Great service as always I experienced a very courteous, thorough and professional service visit in a very comfortable environment. I was welcomed as soon as my car came into I experienced a very courteous, thorough and professional service visit in a very comfortable environment. I was welcomed as soon as my car came into the garage. The area was spotless and the process was seamless. More

Very good customer service My 5,000 mile check up was done in 55 minutes, 30 minutes less than was estimated. The service department personnel began on time, treated me respect My 5,000 mile check up was done in 55 minutes, 30 minutes less than was estimated. The service department personnel began on time, treated me respectfully and in a friendly fashion. Check out was quick and pleasant. I recommend this dealership for new purchases and sales. More

Excellent Service Before and After the Sale Audi of Farmington Hills has a courteous, attentive and friendly staff before, during and after the purchase. Great follow-up to ensure the customer Audi of Farmington Hills has a courteous, attentive and friendly staff before, during and after the purchase. Great follow-up to ensure the customer is satisfied. Sales personnel are friendly looking to meet your needs not just make a sale. Service staff listens to your needs and assists to have your car scheduled at your convenience. More