Audi of Farmington Hills - Service Center

I made an appointment with this dealership, and at the time of makin this appoint all the information was given including the warranty service that I had. It's very upsetting to wait over a month for an a time of makin this appoint all the information was given including the warranty service that I had. It's very upsetting to wait over a month for an appointment only to be turned away for service. I had a Lithia warranty and Service advisor Jessika Dlugosz denied me service. She stated that the dealership did not accept my warranty, when in fact this was the only Audi dealership that did accept the Lithia program and this is why I drove 45 minutes to this location. I felt these actions were racist, and no matter what kind of warranty I had they were not going to service me. After a week on the phone with my dealership and finance department, Jennifer finance manager at audi of farmington hills contacted me and arranged a pick up for my car to service the oil change and inspect my brakes. Even today no one can tell me what happened and why no one looked at my car the day of my appointment. There was no remorse from anyone at Audi of Farmington Hills, I guess their ok with just telling me it was a misunderstanding. This was more than a misunderstanding. This was maybe a lack of knowledge as well as definitely a lack of wanting to be of service and help me the customer! The General Manager from my dealership paid for the oil change, and my brakes never got fixed. I am very disappointed with the treatment at Audi of Farmington Hills. Lithia's mission statement and core value is to earn customers for life and to take personal ownership?!? How does the president and ceo Bryan DeBoer feel about this type of treatment to me and who knows how many others? Audi of Farmington Hills, I expect better! More

First I want to say I have nothing but praise for this dealership and the people working here. I had my Audi in for service. They were to fix what seemed like an easy oil leak. Several visits and about dealership and the people working here. I had my Audi in for service. They were to fix what seemed like an easy oil leak. Several visits and about two months later the car is working great. It turned out to be a very difficult leak to find and almost as difficut a repair process to fix it. Personally this was the hardest problem i have ever had with a car. At the end of the day Mr. Contratto never gave up and the car is running great. When I could not reach Mr Contratto, Che Shaydak was always available and always gave me a straight answer. He is a very honest man. My next car will definately be an Audi. If would have been easier and cheaper for them to just give me my money back and wish me good luck. They did the right thing and you can trust them will your money. This place is a gem for the Suburban collection. More

Unorganized location in Farmington hills. I love my vehicle but it sucks getting any service at this place. I scheduled and a oil change and reserved a loaner a month in advance, just for me to arrive vehicle but it sucks getting any service at this place. I scheduled and a oil change and reserved a loaner a month in advance, just for me to arrive and they don’t have a vehicle available. Now I’m late for work, inconvenienced on gas and I still have to return for an oil change. Keep in mind I needed my oil changed a week ago but they said 9/24 was the soonest loaner available. I’m so upset and will be avoiding service here at all cost!! More

I have been visiting Audi of Farmington Hills since 2012. I have had excellent experiences both with the dealer, and with Jerron. Jerron makes you feel as though your vehicle is the most important one when I have had excellent experiences both with the dealer, and with Jerron. Jerron makes you feel as though your vehicle is the most important one when you’re talking to him. He also makes sure that everything possible is done when your vehicle is at the dealership to ensure you get the best product/value. When I need something for my Audi, he’s usually my first call. More

Outstanding service is the standard at this dealership. Emily was outstanding, meeting me at the car as I pulled up and she reminded me of a free service (tire storage) offered by the dealership that I wa Emily was outstanding, meeting me at the car as I pulled up and she reminded me of a free service (tire storage) offered by the dealership that I wasn’t using. She kept me updated on the progress of the work and helped schedule some additional work required. Overall, my regular terrific service experience at Audi of Farmington Hills. I drive a considerable distance for this dealership’s expertise and it’s worthwhile, in my mind. More

Joshua,I just wanted to drop you a line about your Joshua, I just wanted to drop you a line about your service rep, Emily. She was excellent in helping take care of my S8. I feel badly that I inadve Joshua, I just wanted to drop you a line about your service rep, Emily. She was excellent in helping take care of my S8. I feel badly that I inadvertently deleted a survey email from Audi but wanted to make sure you know she's just great- definitely a keeper!!! As a business owner, I know how important it is to have good people like Emily. Best regards for a Merry Christmas & Happy New Year. 'Eric Siegel More

Great pleasurable experience I gave the rating I did because this is a very clean fast paced dealership.They also provides snacks for the guest which is always a plus. I gave the rating I did because this is a very clean fast paced dealership.They also provides snacks for the guest which is always a plus. More

Audi Review Great sales staff! Great service staff! Always very friendly and accommodating. Patrick was great to work with while purchasing my new car. He was Great sales staff! Great service staff! Always very friendly and accommodating. Patrick was great to work with while purchasing my new car. He was knowledgeable, engaged, and fair. He worked diligently at finding the car that met my needs and interest. More

GREAT SERVICE Torben is the greatest. I have been working with him for a about a month now on my lease turn and he is very professional and a great assest to Audi.. Torben is the greatest. I have been working with him for a about a month now on my lease turn and he is very professional and a great assest to Audi..He made me feel comfortable and I can't wait till I get my new Audi. THANK YOU TORBEN!!! More