Audi Exchange - Service Center

As usual, the service department is absolutely outstanding. Gil Klinger is a very professional service advisor who communicates and goes out of his way to make sure your experience is a good one. outstanding. Gil Klinger is a very professional service advisor who communicates and goes out of his way to make sure your experience is a good one. I had a loaner car ( a sweet new A6, btw! ) and my car was done a few hours before I was even due back to pick it up. The waiting room and refreshments are always top notch, just like the service here. My car is washed and the interior is cleaned when I pick it up. It was even pulled inside the waiting area/service bay so that I could quickly jump in it to get home in time for dinner. Once again, this dealership has shown why it is so successful both in sales (see Drew Malone for used or new cars, great guy!) and service. When you treat your customers the way the Exchange does, and in the environment it provides, it easy to see why people will go out of their way to patronize this business. A+++ once again! More

Worst service experience ever. Greg in service is a complete a**hole. He wouldn't talk to me about the damage his service team did to my $60,000 car because the "weather was too nice". The initial walk complete a**hole. He wouldn't talk to me about the damage his service team did to my $60,000 car because the "weather was too nice". The initial walk around for my car cams back perfect mind you when I brought it in and really nothing I wanted fixed was actually fixed. My car sat there for a week to get cleaned. So furious! Will never go back there again and I've been a loyal Audi customer for years. Just because I'm young doesn't mean I'm inferior or have less to spend than anyone else. They messed with the wrong person. DON'T GO TO THIS DEALER! More

Quick Diagnosis. Work is done quickly and well. I was there once with what turned out to be a bad wheel bearing. When I got there, one of the guys rode around with me for 5 or ten min. in August heat, cl there once with what turned out to be a bad wheel bearing. When I got there, one of the guys rode around with me for 5 or ten min. in August heat, closed windows, no a.c. so he could hear noise. These guys never condescend or act as if the problem is my fault. Positive experience every visit. I live downtown with Fletcher Jones 1 mile away and I'll drive up to Highland Park for an oil change. More