Audi Exchange

They are not good to work with. Smoke and mirrors when it comes to the numbers. Not honest at all. Dan Loose, Robert Hamilton and John Ziebarth are who we dealt with. Stay away!!! Smoke and mirrors when it comes to the numbers. Not honest at all. Dan Loose, Robert Hamilton and John Ziebarth are who we dealt with. Stay away!!! More

First off, I do not write reviews, unless something exceptional happens during a buying experience. New car purchases are generally a nightmare. I have bought many cars in my 50+ years. Its always the exceptional happens during a buying experience. New car purchases are generally a nightmare. I have bought many cars in my 50+ years. Its always the same. You feel like you can't figure out if your getting ripped off or a fair deal. But I must say that the team at Audi Exchange in Highland Park made my experience painless and fun. Mario is the General Manager and he is really great. His assistance was invaluable. But it was really my salesperson, Manos Tzoumas, who really deserves the accolades. He knew everything about the cars on the lot, spent an inordinate amount of time with me, explained everything about the Q3, and made me feel he was extremely grateful for my business. Imagine that! Not only did I feel that I was treated fairly and honestly by a car dealership, I actually had a great time purchasing a new car. How grateful I am to have found this dealer and to have met Manos. I will recommend him to anyone who sees my new car and loves it just as much as I do. Thank you everyone at Audi Exchange and an extra big thanks to Manos. Give this guy a big raise! More

I recently had the pleasure of purchasing a car at Audi Exchange, and I cannot speak highly enough about the outstanding service I received from George Sfikas in car sales and Robert in financing. Both of Exchange, and I cannot speak highly enough about the outstanding service I received from George Sfikas in car sales and Robert in financing. Both of these individuals went above and beyond to ensure that my car-buying experience was smooth and enjoyable. Once I had selected my A5 Audi SUV with George, Robert in financing took over to guide me through the financial aspects of the purchase. Like George, Robert demonstrated a remarkable level of expertise in his field. He explained all the financing options clearly, helped me understand the terms and conditions, and worked diligently to secure a financing deal that was tailored to my budget. Robert's dedication to making the financial process as painless as possible was truly commendable. What stood out most about both George and Robert was their unwavering commitment to customer satisfaction. They took the time to address all my concerns and ensured that I felt comfortable and confident throughout the entire process. They were transparent, honest, and never pressured me into any decision. This made the car-buying experience not only stress-free but enjoyable. The exceptional service I received from George Sfikas and Robert at Audi Exchange is a testament to their dedication to their profession and the Audi brand. I wholeheartedly recommend George for his expert guidance in selecting the perfect Audi and Robert for his seamless financing support. The dynamic duo of George and Robert has made me a loyal Audi Exchange customer, and I will undoubtedly return for any future car needs. Thank you, George and Robert, for making this car-buying experience a truly exceptional one! FIVE STARS! More

The BEST dealership I have EVER, EVER, worked with in the nation. I have purchased vehicles in multiple states and their staff, process, and customer care is second to none. Amazing! George, Shawn M., Kris nation. I have purchased vehicles in multiple states and their staff, process, and customer care is second to none. Amazing! George, Shawn M., Kris, all A+++. We drove a very long distance to purchase this vehicle and the Audi Exchange was worth it! Will buy from them again, definitely. I have already told a friend searching nationwide for a vehicle that this place has the best service. More

Everyone in this dealership that I dealt with, Bill Wilson, Juan, and Robert Hamilton were knowledgeable and courteous and a pleasure to deal with. Wilson, Juan, and Robert Hamilton were knowledgeable and courteous and a pleasure to deal with. More

I am going to highlight my negative experiences at this dealership. My car was in service to have a faulty radiator that had a leak replaced. This was after only 5,000 miles of driving on my CPO vehicle dealership. My car was in service to have a faulty radiator that had a leak replaced. This was after only 5,000 miles of driving on my CPO vehicle. Understood, manufacturing issues can happen. My car was in service for two weeks. When I picked my car up, to my surprise, I checked to make sure that they topped off the coolant after replacing the radiator that was initially leaking coolant. Surely, my paranoia was for good reason. They did not top off my coolant, and the coolant was way below the minimum marker. I purchased the car on December 31st, 2022. After driving about only 2700 miles on the car, my oil level was at minimum. So this either means that the car is burning excessive oil, or that I was driving on old oil that was running out gradually over time. Neither of which are good on the dealerships end. I called the dealership and they told me that this is normal and that I can top off the oil if I didn't feel comfortable with the level. Seriously? I had to dump 2 1/2 quarts of oil in order for it to be at a normal level. As best practice, I would've expected that the dealership would, at the very least, change my oil before the car was off their lot after the purchase. My rear and front view camera were starting to go faulty and not function as well, and my dash was starting to light up like a Christmas tree. They replaced the side view mirror camera, as it is under the manufacturers warranty. I also complained that the front parking aid sensor kept going off, and they said that replacing the right-side side-view mirror would fix the issue. For the second part, I had no doubt that was not going to resolve the issue. My inclinations proved me right, yet again. After driving off from the dealership and picking up my car, a yellow warning light came up on my dash, complaining about the front parking aid. After I told the service advisor that the parking aid issue was different from the camera, they ensured me that the technician believed the faulty camera would trigger all those warning lights and faults. When I purchased my CPO car from Audi Exchange, I bought an extra package for ceramic coating through a vendor that applies CilaJet. The first time the ceramic coating was applied, they did a horrendous job and left all kinds of smudges and smears of ceramic coating on my seats, the top of the dash, and the monitor. I took the car back a second time to have them reapply the ceramic coating, or at least take care of the sloppy job performed on something that I spent $1600 for. I let the dealership know of a big quarter-sized stain from the ceramic coating that needed taking care of, and they assured me that this would be handled. After I picked up my car for a second round of ceramic coating, the stain that I pointed out was still there. My car went in for a third time for the reapplication of the ceramic coating to get the stain out while my vehicle's radiator was being replaced, and this time it was finally taken care of. In summary, this dealership does not live up to the quality or standards of Audi, and I have had a poor experience with them time and time again. From the unresponsiveness of my salesman and service advisor via text when having the coolant issue, to the lack of quality in service and disregard for my concerns/issues, this dealership is not where you want to buy or service your car. What a nightmare. More

Manos is the best. Everybody was great. They went beyond the call of duty. I want to thank everybody Everybody was great. They went beyond the call of duty. I want to thank everybody More

Had a great experience while looking for a new car, and my first trip to service was also great. my first trip to service was also great. More

George Sfikas was terrific, 5 star sales person. The dealership is extremely professional and courteous The dealership is extremely professional and courteous More