Audi Exchange

One VERY Bad Visit My 10 year old A4 Cabriolet had been used sparingly but was going on a long trip. Brought the car in for a total service to be certain my wife and I w My 10 year old A4 Cabriolet had been used sparingly but was going on a long trip. Brought the car in for a total service to be certain my wife and I would be safe on a 2000 mile highway journey. They came back with a $3500 bill and while a lot of money, I was happy to have the car I love in tip top shape. NOT SO FAST. When I arrived at my destination a loud hum and shimmy began. The local dealer examined it and said $2500 to replace the drive train, repair the mounts and flush the dirt out of the brake fluid! Oh, and by the way, your convertible top is separating from the rear window. Audi recommends replacing the top for $4000. WHAAAAT? This 10 year old car (only 70,000 miles) is now supposed to cost $10,000 to keep on the road. Oh, there is more but the fact is the Audi Exchange never totally checked out the car. The second dealer made it clear that none of the repairs they saw were NEW. They should have been addressed in at the Audi Exchange the first time. I talked to Audi corporate in Detroit who have absolutely no authority to anything. THESE GUYS ARE AWFUL. They are not thorough in the least. Oil change? No problem. Anything more, find another dealer. And, FAST. More

The way car sales should be done My experience with Ramzi was fantastic. He gave me time to check out the car and answered my questions when I was ready. It was a pleasure working wit My experience with Ramzi was fantastic. He gave me time to check out the car and answered my questions when I was ready. It was a pleasure working with him. More

Great Experience Just purchased an Audi certified 2011 A5 convertible with only 25 thousand miles. I would have to say this was the best, easiest car buying experienc Just purchased an Audi certified 2011 A5 convertible with only 25 thousand miles. I would have to say this was the best, easiest car buying experience I ever had. My salesman, Ramzi Amazi, and I actually went to the same local extension of Purdue University, and we laughed and talked our way through the whole process. He also seemed authorized to work his own deal, as there was none of the usual time-xxxxxxx car buying process of "let me go talk to my manager" or write down your number and I'll take it to my manager or anything like that. What a pleasure! The finance manager was also great to work with, clearly explaining the add-on type options, giving me time to decide those, and giving me time to determine my ultimate financing approach. I would highly recommend visiting the Audi Exchange, and ask for Ramzi ... a friend of mine already has! More

Great buying experience I had a totally positive experience at Audi Exchange with Lucas Keilar, my salesman. He was very friendly, listened well, answered all my questions an I had a totally positive experience at Audi Exchange with Lucas Keilar, my salesman. He was very friendly, listened well, answered all my questions and was extremely competent in his knowledge, not only about the car I was interested in, but in alternatives as well. Lucas went the extra mile giving me his cell number and told me to call him with any question at any time. A very nice and competent guy. Listened well. More

Audi experience. Got a great car along with great service and great deal. They are willing to work with you to find a good fit within your price range at The Audi Exch Got a great car along with great service and great deal. They are willing to work with you to find a good fit within your price range at The Audi Exchange. More

Audi Exchange and Lucas Kielar were Great After visiting a number of other Audi dealers in the Chicago area, it was a pleasure to work with Audi Exchange and Lucas Kielar. Lucas and the deale After visiting a number of other Audi dealers in the Chicago area, it was a pleasure to work with Audi Exchange and Lucas Kielar. Lucas and the dealership went the extra mile to acquire from an out of state dealer an A5 with the colors/options I wanted. Lucas was very knowledgeable and he was more than helpful in explaining the refinements in the 2014 A5 compared to my existing 2010 A5. I appreciated the fact that Lucas did not try to "hard sell" me; his approach was to let the car and its features speak for themselves. I found it very refreshing. Lucas and the dealership was also more than competitive in negotiating the purchase price. More

Great Experience Great experience working with Lucas. He was great to deal with from the start. I wasn't that familiar with the A6 but he went through all the feature Great experience working with Lucas. He was great to deal with from the start. I wasn't that familiar with the A6 but he went through all the features before and during test drive. Purchase was quite easy as well. Lucas has also been great following the purchase with questions. Always willing to answer any questions I have. Would highly recommend working with Lucas on your next purchase. More

The Audi Exchange is THE best dealership The Audi Exchange is one of the best dealerships that I have EVER dealt with..I have purchased 4 cars through them and couldn't be happier..my salesma The Audi Exchange is one of the best dealerships that I have EVER dealt with..I have purchased 4 cars through them and couldn't be happier..my salesman, Lucas Kielar, was absolutely wonderful..he has a great demeanor along with 100% knowledge of the car I purchased..Ryan Meegan, who I have worked with previously, is ALWAYS friendly and attentive during a transaction and even when I stop in for a great cup of coffee and car wash..Dan in finance was very nice, super and efficient. The Audi Exchange is a top notched dealership from service to sales..I can't stop buying cars from them! Anyone looking for an Audi (new,leased,pre-owned) trust me there is no other dealership that can offer you the the ongoing excellent experience like they can.. they keep me very happy and I'm pretty particular :) More

Great customer service Shawn Young recently helped me with the lease of my new Audi Q7. He was very professional, yet extremely helpful and friendly during the process. I Shawn Young recently helped me with the lease of my new Audi Q7. He was very professional, yet extremely helpful and friendly during the process. I would recommend Shawn to anyone looking for a dealer who really cares about the customer and their overall experience with their Audi purchase experience. Shaen has also continued to reach out to help with questions about features on the car, and has cared about the satisfaction of my driving experience even after I've left the lot. More

Ramzi and The Exchange are the best! I chose to start my Audi car search at the Audi Exchange due to the plethora of 5 star reviews on cars.com, dealerrater.com, etc. My search started t I chose to start my Audi car search at the Audi Exchange due to the plethora of 5 star reviews on cars.com, dealerrater.com, etc. My search started there and ended there because Ramzi Amawi and The Exchange met my expectations from the very get-go: from the first email I sent them inquiring about a Q5 to the handshakes I received before I drove off with my new Q5. In a few words, they are simply amazing. And yes - I'm talking about a car dealership! When I first started my search for a Q5, inventory of a Q5 3.0T was low - these babies were selling like hotcakes! The Exchange didn't have anymore Q5 3.0Ts on the lot. So Ramzi patiently went through the list of Q5s that they were expecting to receive in 3-4 weeks until we found one that I was happy with. He offered me an incredible price for it and I was sold. During the month wait, Ramzi always responded right away to my emails and texts asking him for status updates - even on his days off. After an excruciating month of waiting, my car finally arrived! The paperwork, trade-in, and financing (all the things most of us dread about buying a car) went so smooth and quick, the whole transaction was done in less than an hour. Dan Fernstrom in finance is such a great guy, he is definitely one of the reasons why buying at car at the Exchange was so painless. If you're in the market for an Audi, you won't regret going to Ramzi at The Exchange. More