Audi Exchange

I was under the impression that when you went to a high class dealership, you should would get high class service and honesty. Well apparently I was wrong. I went to Audi to purchase one of their used vehi class dealership, you should would get high class service and honesty. Well apparently I was wrong. I went to Audi to purchase one of their used vehicles. It was a 2008 Acura RDX with 41,000 miles. I was informed that this vehicle had went through a 100 point inspection and had a clean carfax. Well after working the deal and taking it home, it was only two days later when the problems started. I decided to take the vehicle into a actural Acura dealership, because the oil light had come on. The dealer told me just what I had thought, the oil had not been serviced. They also brought to my attention that the transmission fluid was low and it had a break light out. One hundred point inspection from Audi huh! I walked out of there with a $389.00 bill. This car was purchased for me and my wife to take road trips and bike rides out of town. We were leaving for Canada the following day and thank God something made me take that car in. Always go with your gut. So one would have thought the troubles had ended. Wrong! We are now two months in with this car and we made a shocking discovery. She had a friend that worked at Carmax that told her they had a vehicle in that she originally wanted in the begining. The Acura was her second choice. Well carmax decided to do an appraisal and we were shocked at what they found. The car had stuctural damage to the back end. The trunk had been rewelded on and the quarter panel had been replaced. We could not beleive it. One hundred point inspection did not catch that. We bought this car for $21000.00. Carmax appraised this vehicle for $12,000.00, only two months after we purchased it. Talk about a slap in the face. To conclude, I will never buy from this dealer again. I will probably never buy an Audi because of this as well. They did nothing when I reported the first issue that I had and I don't have the energy to go though this one with them either. I will probably just have my lawyer to contact them and take it from there. Please be aware of any car that they sell that is AS - IS. I will almost gaurantee that they took it in as a trade and threw it right on the lot. I take that back. They may wash it first. Justin Williams More

Ramzi was a great sales person. He knew how much I liked the car and held it until my husband could make the appointment. We had an opportunity to buy the same car at a different dealer for a better price. the car and held it until my husband could make the appointment. We had an opportunity to buy the same car at a different dealer for a better price. Ramzi worked with his used car and general managers to get The Exchange price down. We were very impressed with his professionalism and service. He responded immediately to my email and text questions, even on his day off. He even met us at the store early so my husband could get to work sooner. The dealership is beautiful and provides for every customer need. Thanks for a great experience. More

Experience was outstanding, it doesn't get better than this! Professional from the start, informative and thorough, nothing left undone! Customer service at the highest level and follow up at every than this! Professional from the start, informative and thorough, nothing left undone! Customer service at the highest level and follow up at every step of the process. Ramzi is superior! More

I walked into the Audi Exchange by myself, without my husband, not intending on purchasing a car. I was introduced to Ramzi Amawi. Immediately I was pleased to find an honest and not pushy salesman who husband, not intending on purchasing a car. I was introduced to Ramzi Amawi. Immediately I was pleased to find an honest and not pushy salesman who was eager to help me. He quickly and fairly appraised my car for a trade in and worked up a deal I knew was excellent. I did not feel the need for any further negotiations. I would recommend The Audi Exchange and Ramzi to any of my friends or family interested in buying a new car. More

I came into the dealership planning to price a new Audi and then go to another dealership to compare offers. My plan changed as soon as I met with Ramzi Amawi. He was warm, welcoming, friendly from the fir and then go to another dealership to compare offers. My plan changed as soon as I met with Ramzi Amawi. He was warm, welcoming, friendly from the first moment and he made me very comfortable. I was a bit anxious walking in, but his demeanor made me feel at home. Ramzi put together the offer and was very flexible and accommodating to my needs and helping me reach the offer I was looking for with the car I wanted. I did not have to compromise at all. Even after it was all done, he has been very attentive when I texted, or emailed him a question, or a concern. I have always been happy with my experience with this dealership and Audi in general, but this time I feel I have made a friend. More

This was by far the best purchasing experience we have ever encountered. We have purchased around 23 cars in the past 25 years. Ramzi was friendly and professional. He dealt with everything prior to our ever encountered. We have purchased around 23 cars in the past 25 years. Ramzi was friendly and professional. He dealt with everything prior to our coming in to purchase. The car was detailed and already programmed, and he navigated us through the technology of our new Q5. He is knowledgeable, and made this experience a delight. He is a true asset to the Audi Exchange family. Audi Exchange surpassed our expectations. Thanks, Brenda Greene More

Ramzi amawi was kind and professional, provided us with the best price and experience and was very knowledgeable with the product and very accommodating to our needs, he comes highly recommended for all Au the best price and experience and was very knowledgeable with the product and very accommodating to our needs, he comes highly recommended for all Audi needs More

After visiting a local dealership, we were not happy with their customer service. I found Audi Exchange on the internet and was put in touch with Ramzi. Ramzi was very knowledgeable and friendly. We worke their customer service. I found Audi Exchange on the internet and was put in touch with Ramzi. Ramzi was very knowledgeable and friendly. We worked together over the phone and by email. He provided the detail we were looking for, helped us to find the most we could get for what we wanted to spend. In addition, when we arrived to pick up our vehicle. He took the time to talk us through the options on the vehicle and how things worked. He made the car buying process that we all dread a pleasant one! More

Prior to March of 2013, we had not done business with The Exchange. Ramzi Amawi represents the dealership extremely well with his professionalism, courtesy, responsiveness and knowledge of the benefits of t Exchange. Ramzi Amawi represents the dealership extremely well with his professionalism, courtesy, responsiveness and knowledge of the benefits of the Audi products and brand. Over the past four months, we have purchased two vehicles from Ramzi and could not be more pleased with the decision. In both cases, he patiently spent time acquainting us with the features of the vehicles. The level of service and attention we have received from Ramzi after the purchases has been far superior than we have received from Sales Associates from dealerships we have dealt with in the past. We live in the northwest suburbs and don't mind driving 45 minutes in order to receive this level of service. After driving Mercedes, BMW, Lexus and Infiniti, we are committed to Audi and The Exchange due to the terrific service received from Ramzi Amawi and Ryan Meegan. We recommend The Exchange to anyone looking for a quality product, excellent service and attention after the sale. More

Friendly, courteous, and efficient service from Ramzi. Price on my A7 was very competitive and I have been very pleased so far (just picked up the car this week). Price on my A7 was very competitive and I have been very pleased so far (just picked up the car this week). More