Audi Exchange

Great Experience! Drew was beyond helpful and very knowledgable! He also made sure to follow-up after the purchase to make sure everything was good! Fantastic Job! Would definitely recommend this d knowledgable! He also made sure to follow-up after the purchase to make sure everything was good! Fantastic Job! Would definitely recommend this dealership! More

I have been looking for a car for sometime now and had a very pleasant car buying experience with Ramzi. He was very helpful, friendly , and accommodating at my visit especially since it was on a holiday. T very pleasant car buying experience with Ramzi. He was very helpful, friendly , and accommodating at my visit especially since it was on a holiday. The experience was fast and easy without feeling rushed. To make it even easier, he was so helpful by getting my car delivered to me! I'm a very happy customer! More

In the past I have always been excited when purchasing a new car, but dreaded the actual ordeal of purchasing a car and going through stereotypical pushiness that comes associated with going through a deale new car, but dreaded the actual ordeal of purchasing a car and going through stereotypical pushiness that comes associated with going through a dealership. My perception of this has done a 180 degree turn after purchasing a car yesterday from Lucas Kielar at Audi Exchange in Highland Park. After researching cars and finding a good match, I walked into Audi Exchange preparing to go to battle making sure I wasn't pushed into a car I didn't want, and offered a ridiculously bad price. I couldn't have been more wrong, instead I was greeted with a friendly attitude, an extremely knowledgeable salesman that answered ALL of my questions, and.... I was presented with all of my options in terms of vehicle and features versus attempting to push me into something that would make him/ the dealer the most margin. I walked out the dealership with a car I absolutely love at a very fair price, and was treated with respect the whole time. When the time comes to purchase again I can't see going to another dealer, or not working with Lucas again. I will be recommending him to all of my friends and family. GREAT overall experience! More

Working with Drew Malone was hands down the best car buying experience we have ever had. From the first time he contacted me until we picked up the Q7 Drew was at our disposal. On his days off and lat buying experience we have ever had. From the first time he contacted me until we picked up the Q7 Drew was at our disposal. On his days off and late at night he would respond to emails, phone calls, and texts. From the very beginning he offered us a great deal. Other salesmen played games and getting an offer was difficult, but with Drew his very first offer was great. He was always patient and eager to please. He went out and found the exact car we wanted and had it within a few days. As soon as we arrived to pick-up the car he wanted to make sure we got out quickly and went to help with finishing up the detailing. That is going above and beyond. He took his time going over the features of the vehicle and has been in contact with us several times asking if we were happy with the vehicle and if there was anything else he could do. He is a pleasant person to deal with and will definitely be getting a call when I go to buy my next car. We came in with a check from our personal Chase branch and were ready to do a deal. Dan said he may be able to get us a better rate than the 2.79% and ran some numbers and came back with an approved rate of 1.9%, still through Chase. Thats a big difference and was well worth the time we spent with him. Dan and Drew made the car buying experience excellent. I expected since we were buying an Audi that there would not be much negotiating room and we were pleasantly surprised with the deal we received. Other dealerships would only offer half of what Drew offered us off the MSRP. Not only that, other dealerships had sales people that were quite arrogant. Hopefully Drew remains his pleasant self and stays at the Audi Exchange because I would not want to buy a car from anyone else. We live in Palos Heights which is a good 45-50 miles away from the Audi Exchange, in Highland Park, but it was well worth the drive to get the treatment that we received. We could have went down the street 5 miles to the Orland Park Audi, but there sales people were no where near as nice. They lied and said they were a Costco qualified dealership, which according to Costco was a lie. Orland will do and say whatever to get your business, but Drew and everyone I have come into contact with at the Audi Exchange has been very courteous and professional. More

I've worked with this dealership for service (Gil Klinger) as well as sales with Drew Malone. Both have been exceptional to work with and truly set the bar for customer service. The Audi Exchange tre Klinger) as well as sales with Drew Malone. Both have been exceptional to work with and truly set the bar for customer service. The Audi Exchange treats you with respect whether you are buying the lowest priced car or the highest priced car. Drew will go above and beyond to communicate with you through the whole process of purchasing a vehicle and taking the time to show you all the features on your new or used Audi. Gil in service has also been great with keeping me up to date while my car is getting serviced and providing a loaner vehicle free of charge. Over the years I've been to and worked with several different dealerships, but the Audi Exchange is now my dealership of choice. You will not find a better dealership for sales or service. More

I just purchased a gorgeous A6 sedan from The Exchange and have nothing but exceptional praise for the salesman, Drew Malone a recent transfer from the Westmont dealership. His poise, professionalism, and and have nothing but exceptional praise for the salesman, Drew Malone a recent transfer from the Westmont dealership. His poise, professionalism, and willingness to do whatever It takes to ensure my experience was superb. He stayed on top of me in a polite way, never pressuring, but always reminding me of next steps and how he could best help at my pace. The entire process was painless and I feel the ending price was very fair to both sides. My kudos to The Audi Exchange, but more directly to Drew, who is a near perfect example of a knowledgeable and professional salesperson. I highly recommend Drew and the Exchange to anyone interested in a new Audi. More

In short, Drew Malone and the Audi Exchange provided a wonderful experience. Drew took over from another salesperson midway through my custom order process and was quickly up-to-speed on the specifics aro wonderful experience. Drew took over from another salesperson midway through my custom order process and was quickly up-to-speed on the specifics around my transaction and my timing requests. While we waited for the car to get here from Germany, he was courteous and responded to emails in a timely manner. Once the car got to the dealership, Drew worked with me as I handled a slow bank wiring process. On delivery day, he went the extra mile and picked me up from Chicago and drove me to the dealership to pick up the car. As an Audi enthusiast himself, he showed me everything I'd need to know about my new S4 and offered to be ready and willing to answer any questions I had in the future. Would highly recommend both Drew and the Audi Exchange. More

We went to the Audi dealership on a fact finding mission more than to purchase a new car. Mr. Ramzi Amawi met us at the door and introduced himself. He sat with us to listen to our needs asking questions more than to purchase a new car. Mr. Ramzi Amawi met us at the door and introduced himself. He sat with us to listen to our needs asking questions so he could provide us with the best possible information for us to make an informed decision. He did select three Audi Q5's for us to look at and one I fell in love with. I had a 2010 Nissan Murano and loved that car but the Audi Q5 gave me a more secure, better feeling. I was sold! Ramzi found out what our trade-in value would be and it was very fair. We explained our top dollar amount for payments and they made it happen. Now that is pure and simple magic! This was the absolute first time car buying was not a drudgery but a rather pleasant experience. I am so very pleased with our decision to purchase the Audi Q5 and would highly recommend not only Mr. Ramzi Amawi but the Audi Exchange Dealership in Highland Park. They are the epitome of true professionals. More

My husband and I had done some online research about a used vehicle that was at this dealership. We were greeted enthusiastically by Ramzi. We shared some friendly conversation with him and discussed the used vehicle that was at this dealership. We were greeted enthusiastically by Ramzi. We shared some friendly conversation with him and discussed the information he knew about the vehicle. He was always very professional and courteous even when presented with a few obstacles along the way. He kept in contact via phone and email to ensure that I all options had been explored in order for me to make this purchase. He has continued to make himself available for any questions and concerns even after the purchase. Dan was very nice and very thorough when going over all the paperwork and details during the actual purchase. The only "ding" I would place in my "overall experience" would be to say while we were treated nicely and checked on frequently, we were kind of left on our own to figure out the "bells and whistles" of the vehicle. So we have actually had to gather most of our information from the books provided. Overall, thus far, I am enjoying my very first Audi. It is an A4 Cabriolet convertible and my introduction to this brand was great because of this dealership. Thank you Ramzi and Dan! My next visit will definitely be to purchase a brand new one, just gimme a couple of years! More

As soon as I walked into the Audi Exchange I was met with a gracious welcome and brief introduction by Ramzi Amawi. He was so friendly and right away made me feel comfortable. Ramzi immediately addressed my a gracious welcome and brief introduction by Ramzi Amawi. He was so friendly and right away made me feel comfortable. Ramzi immediately addressed my needs and was very helpful in finding a car that I desired and was in a fair price range. His work was of the utmost quality; he even went above and beyond my expectations to retrieve service reports for our vehicle from another dealership. He treated me with great respect throughout the entire process. After the deal was finished I walked away with not only a great car, but also the best car buying experience I've ever had. Big thanks and I'll definitely be coming back in the future. More