Audi Exchange

I would like to thank Drew Malone for exceptional service on obtaining the Audi in the color and option package that I desired. It was over an extended time because of my work and travel schedule, but he wo on obtaining the Audi in the color and option package that I desired. It was over an extended time because of my work and travel schedule, but he would welcome me back anytime I had 10 mins to drop by. Thank you and I have referred family, clients and friends to the Audi Exchange in Highland Park because of your excellent service. More

As usual, the service department is absolutely outstanding. Gil Klinger is a very professional service advisor who communicates and goes out of his way to make sure your experience is a good one. outstanding. Gil Klinger is a very professional service advisor who communicates and goes out of his way to make sure your experience is a good one. I had a loaner car ( a sweet new A6, btw! ) and my car was done a few hours before I was even due back to pick it up. The waiting room and refreshments are always top notch, just like the service here. My car is washed and the interior is cleaned when I pick it up. It was even pulled inside the waiting area/service bay so that I could quickly jump in it to get home in time for dinner. Once again, this dealership has shown why it is so successful both in sales (see Drew Malone for used or new cars, great guy!) and service. When you treat your customers the way the Exchange does, and in the environment it provides, it easy to see why people will go out of their way to patronize this business. A+++ once again! More

Lucas Kielar was my Sales Person at the Audit Exchange. I was referred to him as someone trust worthy and personable. Lucas followed up with me to ask about my experience and here is my reply...Lucas sold me was referred to him as someone trust worthy and personable. Lucas followed up with me to ask about my experience and here is my reply...Lucas sold me an Audi A3. Hi Lucas! I love it!! Every errand we ran yesterday I was like "I'm driving" :) No questions so far. It drives so smooth everything has been easy to figure out. I am really happy with my choice. If I think of anything I will certainly reach out. Thank you again for making my very first solo car buying experience great. I have several jealous friends so if any are interested I will refer you in a second! I appreciate the efforts on the second key as my husband almost lost the first set after transferring the car seat (dropped then under his own car without realizing :) Thanks again and Happy Thanksgiving! Christine More

I first dealt with Lucas when I emailed The Audi Exchange on a Friday night. Lucas was very prompt in getting me the information I required. Lucas was also very well prepared for my visit when I met him fo on a Friday night. Lucas was very prompt in getting me the information I required. Lucas was also very well prepared for my visit when I met him for my scheduled test drive.I really appreciated the fact that I never felt pressured to buy this Audi A6. A very positive experience with both Lucas & The Audi Exchange! More

Found the q5 online which we wanted to test drive. As we drove in from out of state, we were not familiar with this dealer. We knew it was established and Audis were quality vehicles. From the first phone drove in from out of state, we were not familiar with this dealer. We knew it was established and Audis were quality vehicles. From the first phone call to leaving the dealership a couple hours later, we were made comfortable, felt like a valued customer and in good hands with our salesman, Harold Grant. We felt we paid a fair price for our Q5 and got a fair trade in price for our vehicle. We would consider going back for our next vehicle, despite the miles, and would ask for Harold Grant. More

Drew made my first car buying experience truly enjoyable! He took the time to understand my needs, patiently waited for the vehicle that fit my preferences, and delivered the car of my dreams. Drew changed He took the time to understand my needs, patiently waited for the vehicle that fit my preferences, and delivered the car of my dreams. Drew changed my perception of car salesmen by focusing on me and my needs vs his own. If you ever are in the market for a new or used car go see Drew at the Audi Exchange. Thanks Drew!! More

My experience at the Audi Exchange was great. My sales representative, Drew Malone, was exceptional and made my new car buying experience highly satisfying. He was extremely attentive to my car buying ne representative, Drew Malone, was exceptional and made my new car buying experience highly satisfying. He was extremely attentive to my car buying needs and was able to secure the vehicle and options I was looking for. He truly made the overall vehicle selection and purchase process an enjoyable experience with a very caring nature. In addition, even after my purchase, Mr. Malone remains in contact periodically to ensure the vehicle meets my expectations and he provides assistance with any further apects of the Audi experience. Overall, the Audi Exchange team and Drew Malone provided high quality customer service in deliverying the vehicle of my choice at a very competitive price. More

First and foremost THANK YOU. I hadn't purchsed a car since I gratuated from college so I really wasn't sure what to expect. I had the oppurtunity to work with Ryan Meegan and Lucas Kielar and I couldn't since I gratuated from college so I really wasn't sure what to expect. I had the oppurtunity to work with Ryan Meegan and Lucas Kielar and I couldn't have been easier or happier with the experience. I work in sales myself and I found it very refreshing to work with people that value a positive customer experience. Both Ryan and Lucas were beyone helpful, attentive, knowledgeable, and friendly. I hate to say it but I find this harder and harder to find and did not have similiar experiences at other dealerships. I was looking to upgrade my current vechile and needless to say many people had a preconceived notion and attitude when working with me. My Husband and I couldn't be happier with our purchase and look forward to working with Ryan and Lucas again in the years to come. More

Drew was such a great salesman to work with. He did not push you and knew a lot of knowledge on the car. He even gave me his cell phone number to call if I had any questions after taking it home. I will de push you and knew a lot of knowledge on the car. He even gave me his cell phone number to call if I had any questions after taking it home. I will definitely refer him new business and be back in a few years! Thanks Drew! More

Worst service experience ever. Greg in service is a complete a**hole. He wouldn't talk to me about the damage his service team did to my $60,000 car because the "weather was too nice". The initial walk complete a**hole. He wouldn't talk to me about the damage his service team did to my $60,000 car because the "weather was too nice". The initial walk around for my car cams back perfect mind you when I brought it in and really nothing I wanted fixed was actually fixed. My car sat there for a week to get cleaned. So furious! Will never go back there again and I've been a loyal Audi customer for years. Just because I'm young doesn't mean I'm inferior or have less to spend than anyone else. They messed with the wrong person. DON'T GO TO THIS DEALER! More