Audi Exchange

Great overall experience. John was very helpful and engaging during the sales/purchase process--he even explained some other CPOs items to make me aware. Pat was instrumental i John was very helpful and engaging during the sales/purchase process--he even explained some other CPOs items to make me aware. Pat was instrumental in the financing part, especially when looking for the best rates. Overall, I had a great experience at the Audi Exchange and will definitely be back. More

Truly a ONE OF A KIND buying experience with Joey Ruffolo!! I am an avid car enthusiast who loves cars and when it's comes to cars, I want what I want and I'm not going to settle or take a car on the lot to sav I am an avid car enthusiast who loves cars and when it's comes to cars, I want what I want and I'm not going to settle or take a car on the lot to save $500 or $1,000. I haven't bought a car that was sitting on the lot for as long as I can remember. I have been buying luxurious German cars (Audi's, Porsches', Mercedes', BMW's and Volkswagens) for years and when it comes to cars from someone who knows what they are selling. I have been buying Audi's for years and one of the vehicles I currently have is a 2014 Audi SQ5. I was in the market for a new 2016 Audi S6 and was looking to add another vehicle. I was looking to order a particular car optioned a certain way but had a couple of questions in regards to those options and Audi's "Audi Exclusive" program which gives you the opportunity to tailor a new Audi any way you would like (hundreds of different exterior paint color options separate from the 5-8 standard colors, different interior wood trim inlays, interior colors and much more..) but when I called around several local Audi dealers (I am a resident of South Florida) I could tell those (multiple dealers) were giving me the run around with false information because they wanted me to take an in-stock vehicle in a different color or optioned differently from the way I wanted my car even though I repeatedly told them I wouldn't. I told them from the get go I would be ordering a car unless they could find me exactly what I was looking for (anywhere in the country) and I even told them that I was willing to pay a little bit extra since I knew the car I wanted wasn't going to be readily available. I travel frequently for work and thought maybe I would call an Audi dealership in Chicago near where I have clients and visit every so often, so I did. I called one and got the same responses as the local Florida dealers. I felt like giving up (and almost did) but I figured I would give it one last shot. I finally stumbled upon Audi Exchange in Highland Park, IL. I did some research online and looked for a trust worthy Sales Associate that had good reviews. I found Joey (Giuseppe) Ruffolo. I called and asked for Joey. Right from the moment he answered the phone I had a good feeling and could tell I was dealing with true professional. I told Joey nothing different than any of the (several) previous Audi dealers and told him exactly what I was looking to accomplish. I listed all the options I wanted (Interior color, Exterior color, features, etc, etc). When it came time to order he had informed me that I didn't need the S6 and that I could get what I wanted by ordering an Audi Exclusive 2016 A6 3.0T Prestige (which saved me almost $15,000 from the way I wanted the S6 configured; which even took money away from his commission). Once we had finalized everything he helped me place my order. He broke everything down step by step and made sure to clarify everything before we finalized the whole deal. Once everything was completed and his job was done he went took the extra mile and went out of his way to keep me updated throughout the whole process as my vehicle was built. I wanted an extra accessory on the car and he helped me order that as well. Additionally, there was never any pressure to sell additional features and options which was great. I can go on and on about how great my experience was but I'll summarize it with this... Everything REALLY is top notch at the Audi Exchange. I would STRONGLY recommend going there if you're looking for a car and don't see ANYONE else other than Joey if you're interested in buying. He's knowledgeable, trusting and a true professional in every sense. He made this stereotypical process a truly pleasant car buying experience which has been my best to date. I know when it's time to shop for another Audi you can BET I'll be back to see Mr. Ruffolo at The Audi Exchange! Thanks again for all of your help Joey! More

Outstanding Sales & Service My wife Rachel and I move from New York to Chicago recently. Being New Yorkers and living in Manhattan the past 10 years, we never needed to own a ca My wife Rachel and I move from New York to Chicago recently. Being New Yorkers and living in Manhattan the past 10 years, we never needed to own a car. When we decided on an Audi Q3 we started calling dealerships. From the beginning, Lucas Kielar, our main contact, was nothing short of outstanding in terms of being responsive and honest. We were quickly able to agree on cost and close the sale. When I went to pick up the car, Lucas was off that day but already alerted his colleague, Dan Kurko of my plans to be in that day and take care of me. Again, Dan gave me the first class treated and spent time going over the vehicle and answering any questions. When I was handed off to Pat Gibbs to go over the financing and the service package, it completed an all around great experience. Because I travel a great deal, I wanted to make sure to have a great maintenance package for my wife. Not two months later, a screw penetrated the tire and rim. Without any delays, Lucas and team coordinated getting my wife a loaner and handling the repair within a day. There are likely others in the service department who we owe our gratitude. In closing, our entire experience has made us loyal to Audi Exchange and the team. Thanks! More

Dealership and Service Review I am extremely happy with my new Audi Q5. We had a great experience with our wonderful sales person, Dan Kurko. He easily walked us through the purch I am extremely happy with my new Audi Q5. We had a great experience with our wonderful sales person, Dan Kurko. He easily walked us through the purchase process and made certain I was comfortable using all of the systems in the car. He is very knowledgeable and helpful--when I've had the car in for service or a car wash, he always finds me to say hello and asks If I am still enjoying my Q5. He makes himself accessible and available to answer any questions for me. We recommend Audi Exchange to anyone considering the purchase of an Audi. More

Allroad purchase Had a great experience buying an Allroad at the Audi Exchange. Love the car. The experience would not have been same without the attention to detail Had a great experience buying an Allroad at the Audi Exchange. Love the car. The experience would not have been same without the attention to detail from the saleman, Lucas Kielar. He did a great job answering our questions and took the time to give a tutorial on the car. I highly recommend Audi Exchange and Lucas More

Very good experience at the Audi Exchange . I bought a CPO A6 Prestige 3 months ago, and I love it! I've owned many cars (including 3 BMW's, a Cadillac xxx-V, and a Hyundai Genesis 5.0 R-Spe . I bought a CPO A6 Prestige 3 months ago, and I love it! I've owned many cars (including 3 BMW's, a Cadillac xxx-V, and a Hyundai Genesis 5.0 R-Spec.). I can honestly say it will be difficult to buy anything but an Audi going forward! As for the sales associate, Lucas Kielar was top notch. He was very knowledgeable, passionate and responsive to my emails both before and after the sale. Coming to an agreement on a price for the Audi and for my trade-in was a pleasant one. Regarding the dealership experience, I had two minor critiques but the dealer was very quick to respond, happy to remedy, and I am confident they are addressing my concerns in order to continually improve the buying experience for their customers. What else can you ask for from a dealer? Overall a very good buying experience. I recommend Audi and highly recommend Lucas Kielar. I will certainly contact Lucas from the Audi Exchange first when it's time to trade in my A6. More

Exceptional Service Lucas Kielar was extremely helpful with my Audi purchase. Entire purchase process was easy and not pressured. I will recommend Lucas and Audi Exchan Lucas Kielar was extremely helpful with my Audi purchase. Entire purchase process was easy and not pressured. I will recommend Lucas and Audi Exchange to friends and family. More

Bottom Line: 'You Bought a Used Car' My experience with the Audi Exchange (and Audi of America) has been pretty frustrating and ultimately a big disappointment. The CPO'd A6 I bought f My experience with the Audi Exchange (and Audi of America) has been pretty frustrating and ultimately a big disappointment. The CPO'd A6 I bought from the Audi Exchange was a vehicle that supposedly had undergone a "thorough 300+ point dealer inspection process"; one so exhaustive that "no other manufacturer can lay claim to a more thorough Certified pre-owned inspection process." Wow, sounds impressive. So, imagine my surprise when, not long after I purchased my car, I learned that it had been in a serious accident and the repairs had not done to spec. I contacted the Audi Exchange about it. At first they denied any knowledge of the accident. But when I brought the car in to be examined, they did admit to knowing about the damage. However, they just hemmed and hawwed and said they didn't think the work looked *too* bad. Bottom line: they said 'you bought a used car' and that was it. I contacted Audi of America. All they did was send me a canned response 'thank you for sharing your concerns' and I never heard from them again. So much for the "pledge to do everything we can to keep the dream alive by offering you an ownership experience that rivals even those of the most exclusive clubs in the world." More

Worst buying car experience ever. he worst experience ever buying a vehicle. Came in on Saturday, they had the car I wanted. Negotiated the deal, pretty much got the price I wanted, th he worst experience ever buying a vehicle. Came in on Saturday, they had the car I wanted. Negotiated the deal, pretty much got the price I wanted, they checked my credit report, salesman Al Vigiletti said "good score, nice credit". This was my 5th car that I'm buying in the last 5 years. They couldn't deliver car on Saturday because of bunch of reasons, I kind of fell into it since I thought it is Saturday afternoon and everyone wants to go home, so salesman told me "have an insurance ready on Monday and we'll good to go". I double asked him "are you sure, did Audi/VW financial approved my lease?" his answer was "Believe me, I work here for over 20+ years, I know what Im talking about". So I did spend few hours shopping for a new insurance and spending few hundred bucks setting it up (hopefully they will refund me most of paid money there). And when I called in on Monday to make sure that car is ready to go - there were more bad news waiting. Car NOT ready, not even approved. They wanted to check my credit once again for some reason, when I asked why do you need a second report in 2 days - they couldn't even give a decent reason. Since when VW credit services checks credit 2-3 times in few days just to extend a credit. Obviously that was BIG FAT LIE. Very disappointed, wasted half of my Saturday, and even insured the car that I was never even approved for. Would NOT recommend this dealer to anyone, since this is simply waste of time. You DESERVE a much better service when purchasing 60-70K cars. More

Great Service Lucas was very professional and friendly throughout the sales process. Overall great experience at Audi Exchange. Pat was also professional and cou Lucas was very professional and friendly throughout the sales process. Overall great experience at Audi Exchange. Pat was also professional and courteous. He was very respectful of my time, More