Audi Exchange

Everyone in this dealership that I dealt with, Bill Wilson, Juan, and Robert Hamilton were knowledgeable and courteous and a pleasure to deal with. Wilson, Juan, and Robert Hamilton were knowledgeable and courteous and a pleasure to deal with. More

I am going to highlight my negative experiences at this dealership. My car was in service to have a faulty radiator that had a leak replaced. This was after only 5,000 miles of driving on my CPO vehicle dealership. My car was in service to have a faulty radiator that had a leak replaced. This was after only 5,000 miles of driving on my CPO vehicle. Understood, manufacturing issues can happen. My car was in service for two weeks. When I picked my car up, to my surprise, I checked to make sure that they topped off the coolant after replacing the radiator that was initially leaking coolant. Surely, my paranoia was for good reason. They did not top off my coolant, and the coolant was way below the minimum marker. I purchased the car on December 31st, 2022. After driving about only 2700 miles on the car, my oil level was at minimum. So this either means that the car is burning excessive oil, or that I was driving on old oil that was running out gradually over time. Neither of which are good on the dealerships end. I called the dealership and they told me that this is normal and that I can top off the oil if I didn't feel comfortable with the level. Seriously? I had to dump 2 1/2 quarts of oil in order for it to be at a normal level. As best practice, I would've expected that the dealership would, at the very least, change my oil before the car was off their lot after the purchase. My rear and front view camera were starting to go faulty and not function as well, and my dash was starting to light up like a Christmas tree. They replaced the side view mirror camera, as it is under the manufacturers warranty. I also complained that the front parking aid sensor kept going off, and they said that replacing the right-side side-view mirror would fix the issue. For the second part, I had no doubt that was not going to resolve the issue. My inclinations proved me right, yet again. After driving off from the dealership and picking up my car, a yellow warning light came up on my dash, complaining about the front parking aid. After I told the service advisor that the parking aid issue was different from the camera, they ensured me that the technician believed the faulty camera would trigger all those warning lights and faults. When I purchased my CPO car from Audi Exchange, I bought an extra package for ceramic coating through a vendor that applies CilaJet. The first time the ceramic coating was applied, they did a horrendous job and left all kinds of smudges and smears of ceramic coating on my seats, the top of the dash, and the monitor. I took the car back a second time to have them reapply the ceramic coating, or at least take care of the sloppy job performed on something that I spent $1600 for. I let the dealership know of a big quarter-sized stain from the ceramic coating that needed taking care of, and they assured me that this would be handled. After I picked up my car for a second round of ceramic coating, the stain that I pointed out was still there. My car went in for a third time for the reapplication of the ceramic coating to get the stain out while my vehicle's radiator was being replaced, and this time it was finally taken care of. In summary, this dealership does not live up to the quality or standards of Audi, and I have had a poor experience with them time and time again. From the unresponsiveness of my salesman and service advisor via text when having the coolant issue, to the lack of quality in service and disregard for my concerns/issues, this dealership is not where you want to buy or service your car. What a nightmare. More

Manos is the best. Everybody was great. They went beyond the call of duty. I want to thank everybody Everybody was great. They went beyond the call of duty. I want to thank everybody More

Had a great experience while looking for a new car, and my first trip to service was also great. my first trip to service was also great. More

George Sfikas was terrific, 5 star sales person. The dealership is extremely professional and courteous The dealership is extremely professional and courteous More

So helpful with every aspect of the buying process. Brian was great to work with and was so helpful in getting the vehicle delivered to us in Indiana. Brian was great to work with and was so helpful in getting the vehicle delivered to us in Indiana. More

The best. Simply nobody better. Sales, Service , and Finance do an outstanding job taking care of business. Simply nobody better. Sales, Service , and Finance do an outstanding job taking care of business. More

Everyone I encountered at the dealership has been welcoming, knowledgeable, honest, efficient and helpful. Special thanks to all who helped me including Brian and Scott. Top notch staff and know I wi welcoming, knowledgeable, honest, efficient and helpful. Special thanks to all who helped me including Brian and Scott. Top notch staff and know I will get the same wonderful service when I bring my car in for routine services. More

I had a great experience buying my shiny Audi Q7 at Audi Exchange highland park IL. Very friendly sales people. Vic Jalili(Sales General Manager), Juan, Ryan(Finance) and Florian Bidoc(Sales person) are v Exchange highland park IL. Very friendly sales people. Vic Jalili(Sales General Manager), Juan, Ryan(Finance) and Florian Bidoc(Sales person) are very helpful. I went to dealership just to do a test drive. I got a nice deal and thanks to Vic Jalili for all his help in making my purchase decision simple and easy. I recommend this dealership to everyone. More