Audi Exchange St. Charles - Service Center

Excellent and professional service! Attention to detail and making sure that my needs were met. Instilled confidence in me that my repair problem would be resolved ! Attention to detail and making sure that my needs were met. Instilled confidence in me that my repair problem would be resolved ! More

I took my A6 in for service. Upon arriving I was greeted by Justin. He did a great job of explaining what services were due on my car. He is a high energy guy with a great per Upon arriving I was greeted by Justin. He did a great job of explaining what services were due on my car. He is a high energy guy with a great personality. I needed a pretty quick turn around and he made that happen. Very easy to work with. More

They have a great Service Dept and always go out of their way to make me happy! way to make me happy! More

Audi St. Charles consistently provides exceptional service. I recently brought my Q7 in for an inspection and brake service, and, as always, I was impressed b Charles consistently provides exceptional service. I recently brought my Q7 in for an inspection and brake service, and, as always, I was impressed by their professionalism. The lobby is comfortable and well-appointed, making the wait pleasant. My service advisor was wonderfully communicative, keeping me informed throughout the process. While I noticed the cost of the brake job has increased significantly compared to my last visit (something that's out of their control), the quality of their work and attention to detail remain top-notch. I appreciate their commitment to excellence and look forward to continuing my service here. Highly recommend! More

Outstanding service and communication by the service person, Justin Doyle. Dealership was very clean and everyone was friendly. person, Justin Doyle. Dealership was very clean and everyone was friendly. More

Always friendly and helpful. Love seeing my name on the board when I pull in Love seeing my name on the board when I pull in More

Friendly, tranparent, efficiant, clean all excellent traits for an auto dealership. I am very pleased. traits for an auto dealership. I am very pleased. More

So I drive 3 hours in order to be able to service my vehicle at this Audi location. Not only is Justin the best service advisor I’ve ever had the incredible team work that I see is off the hook. Today I vehicle at this Audi location. Not only is Justin the best service advisor I’ve ever had the incredible team work that I see is off the hook. Today I had four guys helping me cart my stuff from my loaner to my vehicle. Amazing service every xxxx time! Whatever you are doing keep doing it! And I’ll keep buying and coming back! More

My engine coolant light came on Three hours before a road trip. Audi exchange Saint Charles got me in promptly and corrected the issues so that we could get on our way. Five star service! trip. Audi exchange Saint Charles got me in promptly and corrected the issues so that we could get on our way. Five star service! More

Very friendly, fast and confident. Completely different experience compared to any other dealer that I’ve been to. Completely different experience compared to any other dealer that I’ve been to. More