Audi Exchange St. Charles - Service Center

Job well done. As expected. Very friendly staff. Coffee was pretty good. Facilities are nice. As expected. Very friendly staff. Coffee was pretty good. Facilities are nice. More

Fast service and very pleasant customer care. The place was clean and comfortable, didn’t mind waiting for delivery of my car The place was clean and comfortable, didn’t mind waiting for delivery of my car More

Went in for service - first visit to this dealership and they had me in and out in 30 minutes late on a Friday. It was just a fluid fill, but point is I was a walk in and the got it done. Friendly and profe they had me in and out in 30 minutes late on a Friday. It was just a fluid fill, but point is I was a walk in and the got it done. Friendly and professional staff. My new go to dealer. More

Excellent experience! They are so quick & helpful! A+ service. The audi exchange in st Charles is the best! They are so quick & helpful! A+ service. The audi exchange in st Charles is the best! More

I have been using this dealer to service my 2022 Q7 since I purchased it there. They have a great staff … always exceeding my expectations. I purchased it there. They have a great staff … always exceeding my expectations. More

Very polite, quick to provide services. The video of the car after service is nice. The video of the car after service is nice. More

No appointment- fast service, delivered when promised. Felt welcomed and valued. Great experience as usual! Felt welcomed and valued. Great experience as usual! More

Wonderful staff, very caring and knowledgeable of Audi and how things function. Justin Doyle was particularly exceptional with my experience. I had bought a used Audi etron from another dealership, and th and how things function. Justin Doyle was particularly exceptional with my experience. I had bought a used Audi etron from another dealership, and they did not provide the charger. Justin not only helped me attain said charger from that dealership but then he had me bring it in to inspect it, my new car and handle a couple recalls. I’ve never felt so taken care of, Justin really looked out for my best interest and rose above with his service, even welcoming me to the “Audi Family” even though I hadn’t bought the vehicle from their dealership. Audi for life, I’m thrilled to be part of such a fantastic entity. Quality above in all that they do, even after you drive off the lot. Thank you, Justin! You’re a gem! More

Dropped off my Q7 for an electrical system malfunction the previous evening, diagnosed-fixed and picked up the following evening. Great, prompt service the previous evening, diagnosed-fixed and picked up the following evening. Great, prompt service More

As usual the service was great and the staff was friendly. My only complaint is that the plastic waiting room furniture is very uncomfortable particularly for a wait time of over 2 hours friendly. My only complaint is that the plastic waiting room furniture is very uncomfortable particularly for a wait time of over 2 hours More