Audi Exchange St. Charles - Service Center

Always a great experience! Professional team, great facility with a customer focused waiting area and punctual service. Professional team, great facility with a customer focused waiting area and punctual service. More

Great experience with this dealer from purchase through service. I would highly recommend this dealership. service. I would highly recommend this dealership. More

Always friendly and professional. Clear explanation of what services will be performed, and what is recommended. Clear explanation of what services will be performed, and what is recommended. More

Courteous and welcoming members of the service desk, their master techs are the best and video summary of visit are great. their master techs are the best and video summary of visit are great. More

They are timely professional and knowledgeable. It is a pleasure to work with them. They communicate well It is a pleasure to work with them. They communicate well More

Been having my car serviced here for a couple of years since moving to the area. Very pleased with the work and the staff. Collin assisted me today and was fantastic explaining everything along the way. K since moving to the area. Very pleased with the work and the staff. Collin assisted me today and was fantastic explaining everything along the way. Keep up the great work! More

I have had really bad service experience at Audi Exchange St. Charles. The general manager, Jason, at the dealership included. The problem started when I had my battery replaced at the dealership i Exchange St. Charles. The general manager, Jason, at the dealership included. The problem started when I had my battery replaced at the dealership in early 2022, the battery died after a year and I took the car back to dealer ship. Audi Exchange dealer ship replaced the battery again in February 2023 and the battery died again a couple of months later. I took the car back to the dealership and the service department said there is amp draw somewhere and said they would charge for additional diagnostic. I took the car back without further diagnostics and had an independent mechanic run some diagnostics. The independent mechanic did not find any amp draw and stated the battery is bad. Supposedly expert in their own products Audi Exchange can not diagnose a simple battery issue, after multiple attempts, and when I went back to the leadership and showed them the diagnosis, the response from the dealership was “why did you take the car to the other mechanic”, they should listen to themselves talking, news flash, Audi Exchange is so incompetent that they can not diagnose a dead battery on an Audi. I would think twice taking my car to Audi Exchange. I have lost complete trust in Audi Exchange. Just wanted to point that out. Part of buying an Audi is the experience of owning an Audi is post sales service, so far I have had an extremely bad experience at Audi. I am not sure anything would come out of writing to Audi, or if Audi as brand value customer feedback. But after this service experience at Audi Exchange st. Charles, I would recommend against buying another Audi to everybody I know. Even though Audi makes great products but the customer service is worse than a used car dealer. I would probably get better service at a used car dealer than Audi Exchange. If you are considering buying a German car stay away from Audi Exchange. They are incompetent and arrogant all the way up to the leadership. Extremely rude and arrogant. In hind site I should have gone to a Garage 31 instead, Garage 31 is competent, courteous and a whole lot cheaper then Audi Exchange, St. Charles. More

The dealer is not able to diagnose a bad battery on an Audi Q7 even after two tries. the dealer misdiagnosed a bad battery as "mysterious amp draw" when in fact it was diagnosed as a bad battery by an in Audi Q7 even after two tries. the dealer misdiagnosed a bad battery as "mysterious amp draw" when in fact it was diagnosed as a bad battery by an independent mechanic. I don't trust this dealer. Incompetent service at Audi Exchange, St. Charles. IL. More