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The Audi Exchange St. Charles

St. Charles, IL

Overview
Employees
Reviews
Vehicles
4.9
134 Reviews
The team at Audi Exchange St. Charles would like to welcome you to our dealership in St. Charles, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Audi vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near St. Charles, you can always count on the professional technicians in our Audi service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in St. Charles count on the high-quality vehicles and services found at Audi Exchange St. Charles, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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235 N Randall Rd

St. Charles, IL

60174

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Showing 134 reviews

December 24, 2025

I am still waiting for a tech to call me after getting my car serviced. Was told twice someone would call More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Dec 31, 2025 -

The Audi Exchange St. Charles responded

Joe, we're sorry that you didn't have a completely satisfying visit. Would it be possible for someone from our management team to reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time. Dan Graebner, Service and Parts Director, dan@audiexchangesc.com

December 18, 2025

The service in my car was completed on time. Collin kept me well informed on the status. More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
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Dec 18, 2025 -

The Audi Exchange St. Charles responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing The Audi Exchange St. Charles. We look forward to having you as one of our valued customers for many more years to come! Dan Graebner, Service and Parts Director, dan@audiexchangesc.com

December 09, 2025

Quality service by Justin. Car cleaned and complete explanation of service rendered. Explained future service. More

by rayrogina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason service
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Dec 09, 2025 -

The Audi Exchange St. Charles responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at The Audi Exchange St. Charles. Dan Graebner, Service and Parts Director, dan@audiexchangesc.com

November 30, 2025

AMAZING service! ! This is my 1st Audi and first time at an Audi dealership and can I just say it is an entirely different level of service than any other brand dealer More

by Jroxxy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doyle
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Nov 30, 2025 -

The Audi Exchange St. Charles responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing The Audi Exchange St. Charles, we look forward to having you as a valued customer for many years to come! Dan Graebner, Service and Parts Director, dan@audiexchangesc.com

November 27, 2025

Great service from all at Audi exchange. . highly recommended place were they make you feel like home More

by Natalia30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Nov 27, 2025 -

The Audi Exchange St. Charles responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing The Audi Exchange St. Charles! Dan Graebner, Service and Parts Director, dan@audiexchangesc.com

November 24, 2025

Great communication from all on the team. Shared concerned that they get the job done right. More

by Prosauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin in service dept
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Nov 25, 2025 -

The Audi Exchange St. Charles responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Dan Graebner, Service and Parts Director, dan@audiexchangesc.com

November 23, 2025

I’ve visited St. Charles Audi Exchange numerous times, and I’ve always received exceptional service. I highly recommend their service advisor, Jason Piske. Jason and More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Piske
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Nov 23, 2025 -

The Audi Exchange St. Charles responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dan Graebner, Service and Parts Director, dan@audiexchangesc.com

November 09, 2025

Great customer service and job was quickly while waiting there. Nice waiting area with drinks and snacks. More

by KLEBBAFAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Piske
Report | Print
Nov 09, 2025 -

The Audi Exchange St. Charles responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing The Audi Exchange St. Charles. We look forward to having you as one of our valued customers for many more years to come! Dan Graebner, Service and Parts Director, dan@audiexchangesc.com

November 04, 2025

Regardless of why I bring my car in, I'm always treated like it's the most important reason there is. That speaks volumes! More

by Shan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doyle
Report | Print
Nov 04, 2025 -

The Audi Exchange St. Charles responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Dan Graebner, Service and Parts Director, dan@audiexchangesc.com

September 26, 2025

Jason knows his stuff and knows how to relate it to clients. The assigned technician sends a video message and one can see what’s going on with one’s car More

by P.weber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Sep 26, 2025 -

The Audi Exchange St. Charles responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Dan Graebner, Service and Parts Director, dan@audiexchangesc.com

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