Audi Exchange Kirkwood - Service Center

The new service building is very nice. Josh was professional and friendly. Great communication In customer service. Josh was professional and friendly. Great communication In customer service. More

They went above and beyond to get all the sensors calibrated then brought the car to my home. calibrated then brought the car to my home. More

Received stellar customer service from Josh. He was very knowledgeable, communicative, helpful and kind. Was also enamored with link to video inspection and user friendly texting communication l He was very knowledgeable, communicative, helpful and kind. Was also enamored with link to video inspection and user friendly texting communication link. More

Service Advisor Lindsey Wilkins was a pleasure to work with. Kept me informed regarding progress and hoofed it up 3 flights of stairs to the waiting area on at least 2 occasions to communicate. with. Kept me informed regarding progress and hoofed it up 3 flights of stairs to the waiting area on at least 2 occasions to communicate. More

I recently had to call Audi Exchange about a mechanical issue. Arman in service was very informative, he professional and knowledgeable. I got the answers I needed and was able to make an appt. for the nee issue. Arman in service was very informative, he professional and knowledgeable. I got the answers I needed and was able to make an appt. for the needed repairs. would highly recommend Audi Exchange Kirkwood & Mr. Arman D in Service. More

Have been going to Parktown for past 17 years with no issues. Have owned five Audi's over the years. Highly recommend. Arza Mumma Fairview Hts, Ill 8-15-23 issues. Have owned five Audi's over the years. Highly recommend. Arza Mumma Fairview Hts, Ill 8-15-23 More

Excellent servuce. Able to bring it in on a Saturday. Provided a loaner and got my car back the same day. Able to bring it in on a Saturday. Provided a loaner and got my car back the same day. More

This facility is a sham. The service department refused to schedule me citing a 4 week wait although I had a check engine light on. When I asked for other dealerships they t The service department refused to schedule me citing a 4 week wait although I had a check engine light on. When I asked for other dealerships they told me to, “Google it” and hung up on me. I called back and made them give me the information. From the sales sheister to the receptionist to the so called service department - awful and disrespectful. I called management and no return call bc they don’t care. Meanwhile, Audi Creve Couer got me in within the week. Had if addressed within an hour and comped the cost for the hassle and disrespect bc I am a valued customer. DO NOT trust Audi Kirkwood with your time, money or car services. The turnover in management should’ve been my first red flag. More

Audi Kirkwood broke my s5 convertible top frame while it was there for manufacturers warranty replacement of the hydraulic pump, they ripped the headliner too, damaged my window tint, broke the latch on the was there for manufacturers warranty replacement of the hydraulic pump, they ripped the headliner too, damaged my window tint, broke the latch on the spare access panel - they refuse to fix ANY of the damage... they charged me storage fees of $75/day, revoked the loaner vehicle, somebody broke into my glove box and stole my 9mm. i didnt have my car for over 2 months and when i got it back my car it was trashed. this is how they delivered my car back to me, this is how they performed the hydraulic pump warranty pump. i have posted pics of the damage and condition of the vehicle when they returned it to my on google review and on their audi kirkwood fb page. this is NOT a reputable dealer. i cant believe audi lets them keep their franchise. More