Audi Englewood

On a second lease, I wanted to replace my A4 avant with a Q5, with terms that were the same. Hoping she could come close, I gave Vernedra this challenge. With some creativity, and to my surprise, she actuall Q5, with terms that were the same. Hoping she could come close, I gave Vernedra this challenge. With some creativity, and to my surprise, she actually did it. The entire process was efficient. We spoke on the phone a couple of times. When she had worked out the numbers, she called me in and presented her offer. At that point, there was nothing else for me to do or say because she actually came in under. When I went to pick up the car, I was an hour and a half late on a night that she was supposed to take off. She waited graciously and did not make me feel rushed as we completely our paperwork. Even set up the bluetooth and garage door opener for me afterwards. Vernedra realized from the beginning that I had no patience for the typical salesmanship. She is a true professional who showed respect for not just my pocketbook, but more importantly, my time. And in my book that goes a long way. More

Michael Condosta described the vehicle over the phone to a T prior to me coming in to see and buying it. Michael was helpful to me and I would recommend anyone in the market to see Michael Condosta at Town a T prior to me coming in to see and buying it. Michael was helpful to me and I would recommend anyone in the market to see Michael Condosta at Town Audi. More

Sales team was extremely professional, courteous and created a low-pressure environment to make sale go smoothly. The price on the used vehicle I purchased was already competitive so there was not much created a low-pressure environment to make sale go smoothly. The price on the used vehicle I purchased was already competitive so there was not much room for negotiation. If you are used to negotiating for a vehicle, this sales floor will be a different experience for you. More

After visiting multiple Audi dealers, Town Audi proved to be the best choice. I went shopping for my first Audi and am extremely satisfied with the attention to detail, customer service and knowledge Miguel be the best choice. I went shopping for my first Audi and am extremely satisfied with the attention to detail, customer service and knowledge Miguel and Rob provided. They made a very stressful and tedious process easy and seamless. They treated me like family... Very personable and great deal...they made me "an Audi Girl"! I recommend this dealer to all...the rest of the staff was very friendly and made the experience fun rain or shine... It was pouring when I was going to drive out with my new a4, but Verna kicked of her heels threw on a poncho and some snow boots and drove my car into the driveway and helped me move my stuff from the old car to my new Audi... Now that's customer dedication! More

I would like to commend Town Audi for their amazing customer service. Vinnie Pirruccio is hands down the best service provider I have ever worked with. Vinnie always goes out of his way for the customer service. Vinnie Pirruccio is hands down the best service provider I have ever worked with. Vinnie always goes out of his way for the customers of Town Audi. Since I am heavily involved with online European car forums and blogs, I tend to discuss technical details with Vinnie. He always takes the time to find the answer, verify part numbers and discuss the issues that happened at great length. I've never had such great customer service anywhere. Based on my experience with Vinnie, I don't know how anyone can ever have a bad customer service experience when looking for an Audi at Town Audi. People rarely take the time out of their day to commend the good aspects of car dealerships but I believe they deserve a bonus or reward for their continued level of customer care. More

My overall experience was very satisfactory. The staff was knowledgeable and friendly and I am extremely happy with my vehicle. The dealership was clean and well maintained. I would highly recomme was knowledgeable and friendly and I am extremely happy with my vehicle. The dealership was clean and well maintained. I would highly recommend Town Audi. More

Jake was extremely helpful, responsive and organized. For the first time at a car dealer, we didn't feel that we were being taken for a ride. The whole experience of purchasing a car was very pleasant a For the first time at a car dealer, we didn't feel that we were being taken for a ride. The whole experience of purchasing a car was very pleasant and we felt like Jake did his best to make sure the process went smoothly - from working to get us a fair price to keeping us informed of the order status / progress. I would highly recommend working with Jake Semon at Town Audi. More

I just completed my first on-line vehicle purchase. I was apprehensive. I simply believed that a car purchase is a far cry from buying shoes from Zappos. But the process was painless. Town Audi (especially M apprehensive. I simply believed that a car purchase is a far cry from buying shoes from Zappos. But the process was painless. Town Audi (especially Miguel Santos) made it nearly as easy as walking into my local dealer. I found the car I was looking for on the Certified Pre-Owned link on Audi's website. I am in Cincinnati, Ohio. I called Town Audi and spoke with Miguel Santos, who was courteous, accommodating and patient, not only with my numerous inquiries about the vehicle, but my questions about the on-line purchase process as well. Miguel said the car was excellent but I fully expected there to be a few dings or scratches on a used vehicle. But when it arrived I was pleasantly surprised because it was absolutely flawless. Miguel did not exaggerate or oversell the vehicle. Town Audi took care of everything including Ohio State taxes, Ohio registration and inspection. It was all completely transparent to me, and did not require one single trip to the DMV. I financed the vehicle locally and sent a cashier's check to Town Audi, but Miguel did offer to help finance the vehicle as well. Bottom-line, if you are dealing with a reputable salesperson like Miguel, and dealership like Town Audi, purchasing an expensive German automobile can be a completely realistic and even pleasant on-line purchasing experience. I highly recommend Town Audi and Miguel Santos. Guys...kepp up the good work! By the way I love my Q5. More

I just purchased a CPO Audi A4 from Town Audi. Vernedra Williams and the entire team at Town Audi were top-notch from start to finish: professional, friendly, informative, flexible. Never felt high-pressu Williams and the entire team at Town Audi were top-notch from start to finish: professional, friendly, informative, flexible. Never felt high-pressured. Vernedra was also helpful in recommending auto insurance options, and was very responsive to all questions along the way, even after-hours. Also, we had agreed that the service area would touch up a couple of very minor "dings" on the hood prior to my pick-up. Not only were those taken care of beautifully, but they also took care of a somewhat deeper scratch on the door (something we hadn't agreed on initially). I'd be happy to recommend the friendly folks at Town Audi -- particulary Vernedra, who is an absolute delight. More

Last week , my husband and I was in search for a car and was crossed between a volvo cx60 and audi Q5 so I passed by Town Audi in Englewood. As we strolled through the showroom, no one approached us for a l was crossed between a volvo cx60 and audi Q5 so I passed by Town Audi in Englewood. As we strolled through the showroom, no one approached us for a long while before a salesman came over. Infact, some just took a quick look and turned around. I felt like it was the same treatment I get when I walk in a rich boutique store shopping. When I was not dressed and appeared rich I do not get any assistance and when I do dress ,appearing rich the salesman are very attentive. In addition, I was offended by a salesman (M.S.) when after only meeting him for 5 minutes insinuated that an order will not go through due to credit. This was tasteless and rude. So instead , I ended up forgetting about an Audi and went to volvo dealerships and finally purchased my car in 4 days. My suggestion is not to judge a book by it's cover. Please treat everyone equally. More