Audi Englewood

Just bought the Q5 great truck love it... Had a very easy buying experience with the salesman Michael Condosta, the service was exceptional. My 3rd car from him and Towne Audi with no complaints. I would buying experience with the salesman Michael Condosta, the service was exceptional. My 3rd car from him and Towne Audi with no complaints. I would recommend both the dealer and salesman. More

"At Town Audi, we're not going to give you that fly by night experience." -Michael Condosta (Town Audi 2013) Bottom line, I love their cars, I love their pricing, but this time around it wasn't a go by night experience." -Michael Condosta (Town Audi 2013) Bottom line, I love their cars, I love their pricing, but this time around it wasn't a good experience for me... I'm all about getting a good deal AND having a good experience, especially if I'm a repeat customer. Otherwise, why bother?? I live in Maryland and bought my first certified pre-owned Audi at this dealership back in 2008. By far, it was the best car buying experience ever. So it was a no-brainer that when it came time to buy again, Town Audi would be at the top my list of places to check out. I've always been impressed with their inventory. My friends and I love cars, love the car buying experience, and will travel near and far for a good deal. It's just how we roll... I decided that I wanted another Audi, only this time, let's make it a coupe. I'm picky about my color schemes so I knew this would be a challenge. Never failing me, I found exactly what I wanted on Town Audi's website. It was certified pre-owned and the price was fair. I located other vehicles in the area that were comparable in price. I clicked on Town Audi's "ePrice" button to inquire about the car. Michael Condosta responded to me almost immediately and I just knew I was about to get the same good feeling I got back in 2008. Michael informed me that the ePrice was $300 less and it was firm b/c it was "priced to sell". He set up an appointment and I informed him that I would be a repeat buyer. I already knew the car would drive well and would probably be all that I wanted and more. I told him I found another car, similar to this one in the area for about $1200 less, but I recall my great experience with Town Audi and would love to work with them again if the deal was right. This is where things went south, for me.... 3 things happened on Saturday that rubbed me the wrong way and ultimately led me to have to seek my fun dream car elsewhere. 1.) When I arrived to the dealership, Michael was friendly and knowledgeable. The test drive went well and I was ready to see if we could close a deal. Michael seemed eager to just get through the process of a quick purchase b/c "the price was firm", but back in 2008 I recall my salesman sitting down with me and even discussing different packages (ie tire & wheels, windshield/glass protection, maintenence, etc) and they tried to see what good prices they could get me for these add-ons. I did not receive this service yesterday. Everything seemed to be so focused on just getting the "full asking price" for the car. I told Michael that I was clear about the pricing of the car, but was wanting to inquire about other services or "add-ons" that I could maybe get at a good deal being that I'm a repeat customer. For example, I've had friends go to Len Stoler Audi here in Maryland as repeat customers and while the price of the car was firm, the dealership made an effort to show them that their repeat business was appreciated with anything from a maintenance service being thrown in or meeting them half way with the cost of getting a rear view camera installed. Some have even gotten coupons from the dealer to get their car detailed a few times. I got this kind of treatment back in 2008, but now under new management I suppose, this is a foreign concept to Town Audi. At the end of the day, everyone wants to feel like they win... If I'm a repeat customer and paying full asking price for your vehicle, the least you can do is show some regard whether it be in a small or major way. 2.)Michael seemed to feel as though I had requested a $1200 discount on the car before I even arrived to the dealership on Saturday. He said on more than one occasion during my visit that I had asked for $1200 off but he told me the price was firm over the phone and in the email. For the record, I NEVER asked for $1200 off of the car. I said to him, "I've located a similar car in the area and it's about $1200 less than yours, but I would love to see if I can work with Town Audi and get the best deal possible." He never seemed to understand that I never asked him for a $1200 discount and felt as though my friend and I were trying to "negotiate" the price of the car. Price of the car was never the issue, it was all about what I talked about in point #1.... 3.) I proudly left Town Audi to go check out other dealers in the area. Why you ask?? At the end of the day, no one at Town Audi ever asked the simple question, "Since we have the vehicle you want, the price is right, and you're a repeat customer, what would it take for you to feel comfortable closing the deal with us today??" Instead, I was told, "The price is what it is. At Town Audi, we're not going to give you that fly by night experience. We're not that kind of dealership." I don't even blame Michael Condosta for this comment, instead I blame the culture of this organization for letting their employees think it's OK to not cater to a customer dropping their hard earned money into their business (more than once). I know I'm not Ms. Money Bags, but I do work hard for my coins. When I buy a car, it is ALL about the experience. I need to feel regarded as a customer. Clearly, this is not the same place I visited back in 2008. With that being said, I'll just have to find my reasonably priced sports car elsewhere. I may have to wait a while, I may have to switch car brands, I may even have to come up off of some more coins at the end of my deal, but I will not settle for anything less than a "fly by night experience". ** PLEASE NOTE: Just because my friends and I will more than likely not buy another car here, I still recommend this dealership to the person who isn't as concerned w/ customer loyalty or brand loyalty. (Hence the reason for my rating.) The cars at Town Audi are legit and the selection is great. Enjoy! #CarpeDiem ** More

Great experience and was able to get the car I wanted the same day. Michael was helpful and worked hard to make it work. I would buy my next car from town Audi. same day. Michael was helpful and worked hard to make it work. I would buy my next car from town Audi. More

After a horrible ordeal with All American Ford, I must say I was hesitant to deal with another dealership. Much to my surprise the staff at Town Audi made the purchase a pleasurable experience. No time say I was hesitant to deal with another dealership. Much to my surprise the staff at Town Audi made the purchase a pleasurable experience. No time wasted no pressure of un educated salesman. Financing was just as smooth. I recommend the Dealership to all. Thank you Michael and Robert. More

Michael Condosta, my salesman, was extremely helpful to me. He was the only one to help me out after Hurricane Sandy totalled my 2012 Audi A5. I needed a new vehicle asap and he found me exactly what I w me. He was the only one to help me out after Hurricane Sandy totalled my 2012 Audi A5. I needed a new vehicle asap and he found me exactly what I wanted. He is professional, knowledgeable, dependable and a real asset to Audi. More

I have been an Audi driver since the 1980s. I have found the Audi product excellent and recentely leased #14 from Town Motor Car. Michael Condosta assisted the purchase (and the previous 3 leases) bringing the Audi product excellent and recentely leased #14 from Town Motor Car. Michael Condosta assisted the purchase (and the previous 3 leases) bringing a level of superior knowledge to the table, locating the car(s) that I wanted and delivering as required. Service is the best (although not for more than routine scheduled maintenance as the new cars are free of problems in my experience). If you want great sales assistance, contact Michael Condosta and great service assistance, speak with Paulo Dipaulo in the service department. More

We had a great experience with Michael Condosta of Town Audi. We located a car on their website late on a Sunday and indicated we wanted to arrange a test drive. Michael replied to us by email the same e Audi. We located a car on their website late on a Sunday and indicated we wanted to arrange a test drive. Michael replied to us by email the same evening and by Monday morning we had arranged a test-drive for the following Saturday. Although we arrived a half-hour late on Saturday, Michael was waiting for us and never made us feel rushed. He was very professional in his dealings with us. No pressure, no unnecessary sales pitch, and he had answers to all of our questions. We ended up purchasing the car that day and picking it up a few days later. Throughout the entire process, Michael and the other Town Audi employees were always available, helpful, nice and professional. We will purchase our next Audi from Town Audi, even though we live out of state. More

Customer service was amazing, we visited several audi dealers all had poor attitudes, Anthony, Michael and managers all friendly and we felt as though they appreciated our business.. would highly recomme dealers all had poor attitudes, Anthony, Michael and managers all friendly and we felt as though they appreciated our business.. would highly recommend... More

The car that we wanted wasn't quite at the price we could afford, but they were able to work with us to get the car we wanted in our budget. afford, but they were able to work with us to get the car we wanted in our budget. More

I was referred to Town Audi by a friend of mine who had a great car buying experience with them, and I was not dissapointed.. I worked with Michael Condosta to find the exact vehicle I was looking for at a r great car buying experience with them, and I was not dissapointed.. I worked with Michael Condosta to find the exact vehicle I was looking for at a reasonable price.. Mike pulled no punches and avoided that typical dealer talk.. Not only did he explain everything and reach out to me before I purchased the vehicle, but he has continued to call me and check up afterward to make sure I was completely satisfied.. Mr Robert Donnoli handled the finances portion of my experience and explained everything thoroughly while also joking around and making me feel comfortable on a person to person level.. I would recommend anyone looking for a new or Pre owned vehicle to check out Town Audi.. More