Audi Englewood

I conducted an elaborate search for a 2 or 3 year old Audi 4 using various internet searches. I live in Northern NJ and many of the Audi 4 vehicles that fit my description of 2010 or 2011, under 30,000 Audi 4 using various internet searches. I live in Northern NJ and many of the Audi 4 vehicles that fit my description of 2010 or 2011, under 30,000 miles and under $30,000......were predominately at Town Audi. In my view that indicated the dealership looked for vehicles that were slightly used (either off lease or trade-in) that offered customers certified vehicles with very little ware and tare. I found a vehicle that matched my description and clicked on the e-price on Town Audi's website. I received a call from Michael Condosta and we initially discussed the vehicle and when I may be able to stop in. I set up an appointment for Thursday that week and met with Michael. He was very knowledgeable and friendly. He made me feel comfortable from the beginning until the end. Between Thursday and Saturday we discussed the vehicle and moved to another vehicle while working within my budget to make the deal happen. I drove of the lot Saturday afternoon very happy with the entire process and most importantly my vehicle. I brought my wife in on Saturday when we signed all the paperwork. She asked me if I knew Michael before and I said no, I met Michael for the first time on Thursday. The experience was so relaxed and friendly she thought I knew him for years. That didn't mean he didn't give me a great price. He worked within my budget to make it work and we ended up with a great deal. After arriving home and discussing the entire process from beginning to end with my wife we can to the conclusion that Michael was the best car salesman we had ever dealt with. I would recommend Town Audi and Micheal Condosta's services to anyone. More

traded in a4 for new a4 lease ,the price was very competitive and service was solid all around from sales to management to the financials.It was a very positive experience and i do not enjoy shoppin competitive and service was solid all around from sales to management to the financials.It was a very positive experience and i do not enjoy shopping for cars More

My intent was to walk out of the dealership with a new car. pretty easy goal when you are in town Audi. Michael laid out my lease options and car options...it was nice to have a sliding price scale. they car. pretty easy goal when you are in town Audi. Michael laid out my lease options and car options...it was nice to have a sliding price scale. they transferred all title, license, etc over and sure enough, i walked out of the dealership and stepped into my new drive, and drove away happy. 2nd car from Michael, more to come... More

Today, I picked the NINTH Audi that my family has driven. On and off since 1984, I have been a Town Audi customer. I have made friends along the way. From the moment I drive onto the lot, I I smile. I am On and off since 1984, I have been a Town Audi customer. I have made friends along the way. From the moment I drive onto the lot, I I smile. I am met by my own "personal valet" Matther Dowell, who gives me a huge hello, followed by a "Why are you here?" and a "How is your son?" Paolo DiPaolo is my service rep now (several preceded him over the years, most all being great.) Now, living in NYC, I considered (horrors............)switching makes. Did I REALLY need such a car? The payments were more than I wanted, the car was more than I needed. I started with a 5005, took a break, went to an 8L (kids and spouse Audis inbetween) and then switched to an A4Cab....then another A4 cab....then an A5 Cab. I spoke with Anthony Riccardi, who was originally my salesman, now manager. He said, "Abigail, we HAVE to keep you in an Audi." Robert Donnoli and Roger Ziontz joined the choir. They came back with a deal that I could not say no to. So, today, I drove off the lot with yet another A5 Cab. And so far, I love it. But I KNOW that if there is ANY issue, they will help me out. As I said, from A-Z (Antony to Ziontz) I love this dealership. With NO hesitation, I have sent people there over the years. Never have I been disappointed in the way they have treated my friends. And certainly, they have treated ME like a friend. Abigail Weinshank More

I drove approximately 120 miles to this dealership for my car and have no regrets whatsoever. Michael Condosta was an absolute pleasure to deal with, very knowledgeable & professional. I would highly recomm car and have no regrets whatsoever. Michael Condosta was an absolute pleasure to deal with, very knowledgeable & professional. I would highly recommend this dealership to anyone. More

I have purchased over 20 vehicles in the last 13 years and Peggy was by far the best sales person i had ever dealt with. She is up on her lingo and how to really make someone get excited about your vehicl and Peggy was by far the best sales person i had ever dealt with. She is up on her lingo and how to really make someone get excited about your vehicle. She didn't get in the way AT ALL and she never pushed about anything. My favorite part was the she texted back and forth with me the entire time of the deal and after if i needed anything at all. Thank you Peggy!!! YOUR THE BEST!!! More

I have purchased four new Audis at this dealership. Their service is excellent and always provides the best pricing. I would highly recommend anyone interested in buying or leasing Audi to this dealer Their service is excellent and always provides the best pricing. I would highly recommend anyone interested in buying or leasing Audi to this dealership. More

Purchased the Q5 from Town Audi in August 2012; very friendly staff. Shortly after I purchased my car the salesperson I originally purchased from transferred. Michael Condosta reached out to me and le friendly staff. Shortly after I purchased my car the salesperson I originally purchased from transferred. Michael Condosta reached out to me and let me know that I could reach out to him for any question, concerns or issues concerning my car; which I have. I am loving my car and the quality service that Town Audi has offered. Definitely happy with my purchase! More

Just bought the Q5 great truck love it... Had a very easy buying experience with the salesman Michael Condosta, the service was exceptional. My 3rd car from him and Towne Audi with no complaints. I would buying experience with the salesman Michael Condosta, the service was exceptional. My 3rd car from him and Towne Audi with no complaints. I would recommend both the dealer and salesman. More

"At Town Audi, we're not going to give you that fly by night experience." -Michael Condosta (Town Audi 2013) Bottom line, I love their cars, I love their pricing, but this time around it wasn't a go by night experience." -Michael Condosta (Town Audi 2013) Bottom line, I love their cars, I love their pricing, but this time around it wasn't a good experience for me... I'm all about getting a good deal AND having a good experience, especially if I'm a repeat customer. Otherwise, why bother?? I live in Maryland and bought my first certified pre-owned Audi at this dealership back in 2008. By far, it was the best car buying experience ever. So it was a no-brainer that when it came time to buy again, Town Audi would be at the top my list of places to check out. I've always been impressed with their inventory. My friends and I love cars, love the car buying experience, and will travel near and far for a good deal. It's just how we roll... I decided that I wanted another Audi, only this time, let's make it a coupe. I'm picky about my color schemes so I knew this would be a challenge. Never failing me, I found exactly what I wanted on Town Audi's website. It was certified pre-owned and the price was fair. I located other vehicles in the area that were comparable in price. I clicked on Town Audi's "ePrice" button to inquire about the car. Michael Condosta responded to me almost immediately and I just knew I was about to get the same good feeling I got back in 2008. Michael informed me that the ePrice was $300 less and it was firm b/c it was "priced to sell". He set up an appointment and I informed him that I would be a repeat buyer. I already knew the car would drive well and would probably be all that I wanted and more. I told him I found another car, similar to this one in the area for about $1200 less, but I recall my great experience with Town Audi and would love to work with them again if the deal was right. This is where things went south, for me.... 3 things happened on Saturday that rubbed me the wrong way and ultimately led me to have to seek my fun dream car elsewhere. 1.) When I arrived to the dealership, Michael was friendly and knowledgeable. The test drive went well and I was ready to see if we could close a deal. Michael seemed eager to just get through the process of a quick purchase b/c "the price was firm", but back in 2008 I recall my salesman sitting down with me and even discussing different packages (ie tire & wheels, windshield/glass protection, maintenence, etc) and they tried to see what good prices they could get me for these add-ons. I did not receive this service yesterday. Everything seemed to be so focused on just getting the "full asking price" for the car. I told Michael that I was clear about the pricing of the car, but was wanting to inquire about other services or "add-ons" that I could maybe get at a good deal being that I'm a repeat customer. For example, I've had friends go to Len Stoler Audi here in Maryland as repeat customers and while the price of the car was firm, the dealership made an effort to show them that their repeat business was appreciated with anything from a maintenance service being thrown in or meeting them half way with the cost of getting a rear view camera installed. Some have even gotten coupons from the dealer to get their car detailed a few times. I got this kind of treatment back in 2008, but now under new management I suppose, this is a foreign concept to Town Audi. At the end of the day, everyone wants to feel like they win... If I'm a repeat customer and paying full asking price for your vehicle, the least you can do is show some regard whether it be in a small or major way. 2.)Michael seemed to feel as though I had requested a $1200 discount on the car before I even arrived to the dealership on Saturday. He said on more than one occasion during my visit that I had asked for $1200 off but he told me the price was firm over the phone and in the email. For the record, I NEVER asked for $1200 off of the car. I said to him, "I've located a similar car in the area and it's about $1200 less than yours, but I would love to see if I can work with Town Audi and get the best deal possible." He never seemed to understand that I never asked him for a $1200 discount and felt as though my friend and I were trying to "negotiate" the price of the car. Price of the car was never the issue, it was all about what I talked about in point #1.... 3.) I proudly left Town Audi to go check out other dealers in the area. Why you ask?? At the end of the day, no one at Town Audi ever asked the simple question, "Since we have the vehicle you want, the price is right, and you're a repeat customer, what would it take for you to feel comfortable closing the deal with us today??" Instead, I was told, "The price is what it is. At Town Audi, we're not going to give you that fly by night experience. We're not that kind of dealership." I don't even blame Michael Condosta for this comment, instead I blame the culture of this organization for letting their employees think it's OK to not cater to a customer dropping their hard earned money into their business (more than once). I know I'm not Ms. Money Bags, but I do work hard for my coins. When I buy a car, it is ALL about the experience. I need to feel regarded as a customer. Clearly, this is not the same place I visited back in 2008. With that being said, I'll just have to find my reasonably priced sports car elsewhere. I may have to wait a while, I may have to switch car brands, I may even have to come up off of some more coins at the end of my deal, but I will not settle for anything less than a "fly by night experience". ** PLEASE NOTE: Just because my friends and I will more than likely not buy another car here, I still recommend this dealership to the person who isn't as concerned w/ customer loyalty or brand loyalty. (Hence the reason for my rating.) The cars at Town Audi are legit and the selection is great. Enjoy! #CarpeDiem ** More