Audi Englewood
Englewood, NJ
Filter Reviews by Keyword
By Type
Showing 480 reviews
Pre-owned A4 purchase from out of state Drove 500 miles ea way after finding this car on Autotrader. Michael C and Mark S were courteous, and quick to process my transaction so I could get b Drove 500 miles ea way after finding this car on Autotrader. Michael C and Mark S were courteous, and quick to process my transaction so I could get back on the road -- now in my new ride! Thank you Town Audi! More
Excellent service Sealed the deal on a certified S4 thanks to Michael, Kristian, Anthony and Mark! Thanks again guys for the excellent customer service and smooth trans Sealed the deal on a certified S4 thanks to Michael, Kristian, Anthony and Mark! Thanks again guys for the excellent customer service and smooth transaction! More
Extremely satisfied customer My first lease experience for my 2015 Q5 was excellent! MARK STRUBELL in the finance department throughly explained the additional options availa My first lease experience for my 2015 Q5 was excellent! MARK STRUBELL in the finance department throughly explained the additional options available to me and I never felt pressured or obligated at all during this process. A very pleasant experience from beginning to end! Highly recommend! V Carpenter More
Always a pleasant experience at Town Audi I always had very pleasant experiences when stopping by this dealership. Everyone is helpful from service staff to sales associates. This past week I I always had very pleasant experiences when stopping by this dealership. Everyone is helpful from service staff to sales associates. This past week I brought car in for service and was helped immensely by Andrew and Tony from the service department. Steven is also a top notch professional and extremely knowledgeable in Audi. More
Another great experience with Town Audi I just picked up my 2016 S6 last night. I'm a repeat customer with these guys for both purchasing and service. I can't say enough good things about th I just picked up my 2016 S6 last night. I'm a repeat customer with these guys for both purchasing and service. I can't say enough good things about them. My sales guy Eric was phenomenal and was a tremendous help throughout the entire process. It must have been over 6 months from the first test drive to the time the car came in, and Eric was very helpful throughout the entire process. I can't say enough good things about the dealership and Eric. I've already recommended tons of people to both the Town Audi & Town Porsche dealerships and will continue to do so. Thanks again! More
Town Audi When I began my search for a pre owned low mileage Audi, the Town Audi team were more than eager to help me from start to finish. Michael Condosta w When I began my search for a pre owned low mileage Audi, the Town Audi team were more than eager to help me from start to finish. Michael Condosta was a fantastic customer service professional, and still follows up with me about the vehicle performance to this day. Michael is the epitome of professionalism and true customer service. Mark Struble was also very negotiable in terms of how I was able to make the down payment. I would recommend to anyone that they should definitely do business with Mr. Condosta, Mr. Struble, and the entire Town Audi team. More
Do yourself a favor and go to Town Audi! If you have any trouble with your Audi, do yourself a favor and bring it to Town Audi. The Service Department is first class all the way. From the f If you have any trouble with your Audi, do yourself a favor and bring it to Town Audi. The Service Department is first class all the way. From the friendly greeting upon entering, to the professional and knowledgeable client account managers, to the well trained mechanics, to the bottle of water and mints you receive in your newly repaired (and washed) car when it’s finished, it really is a unique and delightful customer experience. I recently had my car serviced at Town Audi. I unfortunately had a run-in with a squirrel, or better said, the squirrel decided to take up residence in my engine to get out of the freezing cold, snow filled winter of 2015. The damage was extensive and unusual…most of the electrical wiring was destroyed, hoses were chewed up, the fuel line was damaged, sensors had to be replaced and on and on. Melanie and Steve, the Town Audi client service managers, jumped right in to help me. They handled every single detail of the repair including dealing with my insurance company, ordering parts (not typically ordered) from Germany, and keeping me informed every step of the way. It was through Steve and Melanie’s direct actions…their detailed explanations, their patience with the insurance process, their relentless phone calls to my insurance agent, that the cost of the entire repair was covered by my insurance company. But that wasn’t all! While my car was in the shop, I mentioned to Steve and Melanie a long standing problem I was having. My car was not starting properly and I wasn’t sure what the issue was. Steve and Melanie stepped right in to ensure this problem was addressed while the car was getting the other repairs…. AND they ensured and confirmed that the repair was covered under my warranty. Had I taken the car to another dealer, I am sure I would have had trouble with the warranty issue. My car now drives like it is brand new! I cannot thank Steve, Melanie and the entire Town Audi Service team enough. They really went above and beyond for me. I will ALWAYS bring my car to Town Audi for service and I am a loyal Audi client for life! More
Negative post sale experience I bought a Q7 during the holidays. Overall, the staff was pretty knowledgeable, nice and friendly. I got a very good trade in value for my used car an I bought a Q7 during the holidays. Overall, the staff was pretty knowledgeable, nice and friendly. I got a very good trade in value for my used car and the price for the new vehicle was also pretty good. So far so good! After the purchase, the staff became not very responsive to my calls or e-mail anymore and customer service went pretty much to 0. After 3 weeks of the purchase, I found out that my old car loan was still not paid off and I was charged the monthly payment for the old loan. On top of that, I have still not received my license plate and registration for the car. (Temporary is now expired) The staff is not very responsive to my communication and all I know is that they are working on it. The bottom line is that the dealership is pretty good until the sale is made, after that; customer service is equal to zero! This is very disappointing giving that this is an Audi dealership were excellent customer service should be highest priority. Update 03/10/2015 After getting the dealerships manager involved, I finally received the discrepancy check of my old car loan and the payoff from Town Audi. To summarize my experience: At the day of the sale, everything was great. The post sale experience and customer service was very poor. It took me about 7 phone calls and 10 e-mail and after about 3 months finally all issues were resolved. Marcel More
Excellent Professional Service Purchased an Audi Q5. It was a pleasure to work with Michael Condosta, he explained the vehicle features in detail and made the purchase an excellent Purchased an Audi Q5. It was a pleasure to work with Michael Condosta, he explained the vehicle features in detail and made the purchase an excellent experience. The fiance manager, Mark Struble, was extremely knowledgeable and professional! Highly recommend Town Audi, best sales and finance service I have ever experienced in a dealership! More
Very Smooth buying experience We purchased certified 2012 Q7 TDI from Town Audi. Our sales person was Eric. He showed great professionalism, superb communication and fantastic know We purchased certified 2012 Q7 TDI from Town Audi. Our sales person was Eric. He showed great professionalism, superb communication and fantastic knowledge about car in question (as well as in general about Audi brand and current or upcoming vehicles). Eric made our transaction seemingness! I would highly recommend this dealership. Have not had service yet, however their sales staff is fantastic! More