Audi Elk Grove - Service Center

Liew was courteous and followed up when my car was done with servicing. Really appreciate the courtesy rides back home and the return trip to the servicing center. with servicing. Really appreciate the courtesy rides back home and the return trip to the servicing center. More

I love Audi Elk Grove Service Center. They are knowledgeable, personable, and honest. They take great care of A4 Quattro everytime its with them. They go above and beyond running it throu They are knowledgeable, personable, and honest. They take great care of A4 Quattro everytime its with them. They go above and beyond running it through the car wash voluntarily. More

I have only had great experiences with Elk Grove Audi so far. Nothing I can complain about. far. Nothing I can complain about. More

The service at Elk Grove Audi is exceptional. I highly recommend you having your Audi serviced here. I highly recommend you having your Audi serviced here. More

Richard, the customer service advisor at this establishment, demonstrated exceptional, product, knowledge, and exemplary customer service. establishment, demonstrated exceptional, product, knowledge, and exemplary customer service. More

Worst Service Center Ever I have continually had a horrible service experience with this place. Today was the worst. I went in to have my car serviced and a new battery insta I have continually had a horrible service experience with this place. Today was the worst. I went in to have my car serviced and a new battery installed (to the tune of $500. They put the battery under the driver side seat so no other service center can touch it and they get to charge you outrageous amount.). OK, I get it gotta make money somewhere. However, when I get there my air conditioning is working just fine. When I pick up my car all of a sudden it does not work anymore. According to the service person it has nothing to do with the battery change or the other service that was done and to quote "it is your word against ours that it was working and we have on way of proving that it was working." xxx. I asked to speak to the technician but the service guy comes back and tells me too bad it will cost you another $600 on top of the $750 you just paid to get it fixed. xxx. The manager refuses to speak to me and when I confront him he says the service guy never said I wanted to speak to him. Service guy told me the manager won't come over and talk to me. xxx. If this is how you treat your customers is it a wonder you are still in business. Time to dump this piece of crap that I have had problems with every since I bought it and go back to Lexus where service is incomparable even if they are charging an arm and a leg they know how to treat their customers with respect. More

The BEST Service EVER!! I am so grateful for the service I received from Leon H in the Service Center. My 2015 A3 needed it's 35K Mile Service Maintenance and he had everyth I am so grateful for the service I received from Leon H in the Service Center. My 2015 A3 needed it's 35K Mile Service Maintenance and he had everything handled from the first phone call I made to make the appointment, to the time I pick up my car when it was finished. He was so detail oriented, it blew me away! He pretty much had the paperwork done before I even got there. All my questions were answered before I could even ask them. So my job was done before I there. He was an absolute pleasure to deal with and you're very lucky to have him as an employee! Thank you Leon for your service! and Thank you Elk Grove Audi, because you all ROCK!..You all were so very nice! Consumers are always ready to complain but yet seldom do they praise! More

Review of Service Dept. in Elk Grove Our Audi is 2 1/2 years old and needed a checkup as per schedule. Our rep. was Jet who made us feel comfortable and informed ...with wonderful servic Our Audi is 2 1/2 years old and needed a checkup as per schedule. Our rep. was Jet who made us feel comfortable and informed ...with wonderful service. Car was extra clean and shiny!!! More

Great Service Have been bringing my last 2 Audis here for years, always great service with fair pricing. My wife ended up trading her car in for a new audi in part Have been bringing my last 2 Audis here for years, always great service with fair pricing. My wife ended up trading her car in for a new audi in part due to the service received here over the years. More