Audi Elk Grove
Elk Grove, CA
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Audi does not stand behind their vehicles, even when they are within the covered mileage range. My engine failed at just 53,000 miles, which is a widely known issue discussed across numerous Audi forums. Alt are within the covered mileage range. My engine failed at just 53,000 miles, which is a widely known issue discussed across numerous Audi forums. Although Audi acknowledged the problem by extending the warranty, they still found a way to deny coverage in my case. Based on this experience, I will not be purchasing another vehicle from this company in the future. More
Very easy negotiation. They made the sales experience very easy, especially for someone who was not located in the area. Communication after the sale needs improvement They made the sales experience very easy, especially for someone who was not located in the area. Communication after the sale needs improvement but overall I would purchase again given the ease of negotiation. Love the new car! More
My service advisor was Trey and he was excellent! He took time to answer all of my questions and even looked up my vehicle and informed me my service was covered under an extended warranty I didn’t k He took time to answer all of my questions and even looked up my vehicle and informed me my service was covered under an extended warranty I didn’t know about. The work was done quickly and I was kept informed about the status of my vehicle without me even having to call in and ask. The technician also sent me a video summarizing all the work that was done which was above and beyond. The car was even washed and detailed before I picked it up. 10/10 experience. More
Elk Grove Audi has always served us well when needing service of any kind. We appreciate their attention to detail. service of any kind. We appreciate their attention to detail. More
People were friendly and helpful. They were straight forward and no long negotiations. Would go back. They were straight forward and no long negotiations. Would go back. More
The car buying experience was so seamless and quick. Very attentive service and made the whole transaction so easy. Thanks! Very attentive service and made the whole transaction so easy. Thanks! More
I had an exceptional experience at Audi Elk Grove. The communication was excellent from start to finish, and the service was outstanding. The staff was incredibly friendly, professional, and attentive The communication was excellent from start to finish, and the service was outstanding. The staff was incredibly friendly, professional, and attentive, making the entire process smooth and stress-free. I truly felt valued as a customer and appreciated the level of care and transparency throughout my visit. I highly recommend Audi Elk Grove to anyone looking for great service and a welcoming team. More
Estimate was efficient and accurate. Communication was outstanding and coordination with my insurance company was good. Work appears to be of the highest quality. Overall a really goo Communication was outstanding and coordination with my insurance company was good. Work appears to be of the highest quality. Overall a really good experience. Trey executed well! More
Great support my adviser, very attentive. Unfortunately, my car took longer than expected and there wasn't a car available so i could drive home. The option for rental was less than desirable Unfortunately, my car took longer than expected and there wasn't a car available so i could drive home. The option for rental was less than desirable, where i couldn't choose an equivalent car model. More




